At a Glance
- Tasks: Provide top-notch customer service in a dynamic contact centre environment.
- Company: Join iPeople Solutions, a leader in customer service recruitment.
- Benefits: Enjoy a supportive work culture with competitive pay and career growth.
- Other info: Work 35 hours a week, Monday to Friday, in a vibrant team.
- Why this job: Make a difference by helping diverse communities and resolving their issues.
- Qualifications: Experience in complex customer service and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
iPeople Solutions is currently recruiting for a Customer Service Agent to work for our client based in Islington and surrounding areas. The successful post holder will provide excellent customer service dealing with enquiries and issues end to end within a Contact Centre and face to face environment, in line with the ‘One Islington’ vision and using award-winning technology.
The successful post holder must have housing benefits and council tax experience.
Duties and Responsibilities- To deal with complex enquiries across all access channels i.e. telephone, face-to-face, email and written correspondence in accordance with customer care strategies and corporate policy.
- To be sensitive to the needs of different customer groups ensuring rapid and appropriate responses for customers who may be distressed, irate and aggressive, including those with special needs.
- To deal with all customer interactions in a polite, friendly and efficient manner.
- To use the relevant technology systems to provide high quality accurate advice.
- To maintain records and produce statistics where necessary.
- To correctly handle incoming post and link correspondence with existing files and to register applications for financial assistance from customers on the Corporate CRM within agreed timescales.
- To monitor personal performance in terms of agreed personal work targets.
- Good experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment.
- Good experience in the public sector working in front-line service delivery either face to face or over the telephone.
- Experience of working with a diverse community in a resident focused environment.
- Experience of using IT & telephony systems and administrative procedures in a customer focused organisation.
Working Hours: 35 hours a week, Monday - Friday
Customer Service Agent - London - Job - IPSC Recruitment LTD employer: iPeople Solutions
iPeople Solutions is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the vibrant area of Islington, employees benefit from a dynamic environment where they can engage with diverse communities while utilising award-winning technology to deliver outstanding customer service. With a commitment to the 'One Islington' vision, the company fosters a collaborative atmosphere that encourages personal development and meaningful contributions to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - London - Job - IPSC Recruitment LTD
✨Tip Number 1
Get to know the company! Research iPeople Solutions and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. Think about how you'd handle difficult customers or complex enquiries. Role-playing with a friend can help you feel more confident when those questions come up in interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Service Agent - London - Job - IPSC Recruitment LTD
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight your experience with housing benefits and council tax, as well as any relevant customer service skills that match the job description.
Showcase Your Communication Skills:Since this role involves dealing with complex enquiries, it's crucial to demonstrate your communication abilities. Use clear and concise language in your application, and provide examples of how you've handled difficult customer interactions in the past.
Highlight Your Tech Savvy:Mention your experience with IT and telephony systems, as well as any administrative procedures you've followed in previous roles. This will show us that you're comfortable using technology to provide high-quality customer service.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at iPeople Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of housing benefits and council tax. Familiarise yourself with the common queries and issues that customers might face, as well as the relevant policies. This will show that you're not just interested in the role but also prepared to tackle the challenges head-on.
✨Practice Active Listening
In a customer service role, listening is key. During the interview, demonstrate your ability to listen actively by responding thoughtfully to questions. You can even ask clarifying questions to show that you’re engaged and keen to understand the needs of different customer groups.
✨Showcase Your Empathy
Given the nature of the role, it’s important to convey your ability to handle distressed or irate customers. Share examples from your past experiences where you successfully managed difficult situations with empathy and professionalism. This will highlight your suitability for the role.
✨Familiarise Yourself with Technology
Since the job involves using technology systems to provide advice, make sure you’re comfortable discussing any relevant IT and telephony systems you've used before. If you have experience with CRM systems, be ready to talk about how you’ve used them to enhance customer service.
