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- Tasks: Provide top-notch customer service via phone, email, and face-to-face interactions.
- Company: Join iPeople Solutions, a leader in delivering exceptional public services in Islington.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by helping diverse communities while using award-winning technology.
- Qualifications: Experience in complex customer service and proficiency with IT systems required.
- Other info: Work 35 hours a week, Monday to Friday, in a dynamic team setting.
The predicted salary is between 30000 - 42000 £ per year.
iPeople Solutions is currently recruiting for Customer Service Agent to work for our client based in Islington and surrounding areas.
The successful post holder will provide excellent customer service, dealing with enquiries and issues end-to-end within a Contact Centre and face-to-face environment, in line with the ‘One Islington’ vision and using award-winning technology.
The successful post holder must have housing benefits and council tax experience.
Duties and Responsibilities
- Deal with complex enquiries across all access channels, i.e., telephone, face-to-face, email, and written correspondence, following customer care strategies and corporate policy.
- Be sensitive to the needs of different customer groups, ensuring rapid and appropriate responses, including for customers who may be distressed, irate, or have special needs.
- Handle all customer interactions politely, friendly, and efficiently.
- Use relevant technology systems to provide high-quality, accurate advice.
- Maintain records and produce statistics as necessary.
- Handle incoming post correctly, link correspondence with existing files, and register applications for financial assistance on the Corporate CRM within the required timescales.
- Monitor personal performance against set work targets.
Requirements
- Experience in delivering complex customer service, either face-to-face or over the phone, in a public-facing service environment.
- Experience working in the public sector, providing frontline services face-to-face or via telephone.
- Experience working with diverse communities in a resident-focused environment.
- Proficiency with IT & telephony systems and administrative procedures in a customer-focused organization.
Working Hours: 35 hours a week, Monday – Friday
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Note: The remaining content about other roles and locations appears repetitive and promotional; it should be summarized or omitted for clarity and focus on the Customer Service Agent role.
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Customer Service Agent - London - Job - iPeople SC Solutions Limited employer: iPeople Solutions
Contact Detail:
iPeople Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - London - Job - iPeople SC Solutions Limited
✨Tip Number 1
Familiarise yourself with the 'One Islington' vision and the specific needs of the community in Islington. Understanding the local context will help you connect better with potential customers and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Brush up on your knowledge of housing benefits and council tax regulations. Being well-versed in these areas will not only boost your confidence but also enable you to handle complex enquiries more effectively during interviews.
✨Tip Number 3
Practice your communication skills, especially in handling difficult situations. Role-playing scenarios where you deal with distressed or irate customers can prepare you for the types of interactions you might face in this role.
✨Tip Number 4
Showcase your experience with IT and telephony systems by discussing specific tools you've used in previous roles. Highlighting your technical proficiency will reassure employers that you can adapt quickly to their systems.
We think you need these skills to ace Customer Service Agent - London - Job - iPeople SC Solutions Limited
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service, especially in handling complex enquiries and working with diverse communities.
Tailor Your CV: Customise your CV to reflect your experience in public-facing roles and your proficiency with IT and telephony systems. Use specific examples that demonstrate your ability to handle customer interactions politely and efficiently.
Craft a Strong Cover Letter: Write a cover letter that addresses why you are a great fit for the Customer Service Agent position. Mention your experience with housing benefits and council tax, and how you can contribute to the 'One Islington' vision.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at iPeople Solutions
✨Know the Company and Role
Before your interview, research iPeople Solutions and understand their mission, especially the 'One Islington' vision. Familiarise yourself with the role of a Customer Service Agent and how it fits into their operations.
✨Demonstrate Your Experience
Be prepared to discuss your previous experience in customer service, particularly in handling complex enquiries. Use specific examples that highlight your ability to manage difficult situations and provide excellent service.
✨Show Empathy and Communication Skills
Since the role involves dealing with diverse customer groups, practice demonstrating empathy and effective communication. Think of scenarios where you successfully managed distressed or irate customers and be ready to share these stories.
✨Familiarise Yourself with Technology
As the role requires proficiency with IT and telephony systems, ensure you are comfortable discussing any relevant technology you've used in past roles. Highlight your ability to quickly learn new systems if needed.
