At a Glance
- Tasks: Lead a team to tackle anti-social behaviour and enhance community safety in North London.
- Company: Join iPeople SC Solutions, a dynamic service dedicated to improving residents' lives.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Collaborative environment with opportunities for innovation and personal growth.
- Why this job: Be a key player in creating safer neighbourhoods and supporting vulnerable residents.
- Qualifications: Experience in managing ASB cases and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
iPeople SC Solutions is looking for an experienced ASB Manager to join a busy service in North London. The Anti‑Social Behaviour Manager is responsible for the delivery of an effective and transparent service to residents affected by ASB. You will be expected to develop and drive a strong culture of performance management within your team with a focus on delivering excellent customer services to residents when addressing ASB and lead by example for other Council services and social housing landlords. You will also be expected to develop and nurture excellent working relationships with both internal and external partners.
Responsibilities
- Drive high performance when managing and resolving ASB cases, ensuring that services meet the needs of residents living in the London Borough of Barnet.
- Be responsible for the management and provision of high‑quality ASB services that meet the needs of residents and the business objectives of The Barnet Group within the relevant legal and procedural framework.
- Effectively manage key partnerships and ensure that initiatives to reduce and abate ASB are regularly monitored, reviewed, and have measurable outcomes.
- Oversee the effective management of all reported incidents of anti‑social behaviour.
- Manage, motivate, develop, and empower the ASB Team and individuals to provide excellent standards of service embracing best practice.
- Embed a culture of accountability, continuous improvement, and personal responsibility amongst ASB Officers.
- Appraise and set targets, provide training for, and monitor the performance of staff. Take appropriate action to raise performance standards of individual members of staff and take any necessary disciplinary action.
- Contribute to the continuous improvement of the Housing Management Service, challenging existing working practices, seeking innovative solutions, and learning from other organisations.
- Ensure that staff update and maintain all relevant caseload management and I.T. systems.
- Stay abreast of changes to relevant legislation that may impact or affect the delivery of ASB Services.
- Work in collaboration with key partner agencies to safeguard residents, take effective enforcement and utilise all tools available when addressing cases of ASB.
- Develop an effective mediation service including the contracting of external services where needed.
- Ensure safeguarding issues are addressed as part of a multi‑agency approach, work together to remove residents from immediate risk and inform a long‑term action plan in order to provide a permanent solution for all residents affected.
- Ensure that all cases of domestic abuse are managed in a manner that offers immediate safeguarding and signposting to relevant support services. Work in partnership with our domestic abuse service and ensure that we work in accordance with the Domestic Abuse Act 2021.
- Tackle the root cause of poor behaviour through the delivery of prevention, early intervention, and support initiatives through statutory agencies.
- Develop initiatives to reduce and prevent ASB, take effective enforcement and utilise all tools available to safeguard residents affected by ASB.
- Work closely with staff in other teams by providing advice and support in relation to ASB and upholding the principles of and contributing to healthy neighbourhoods.
- Regularly review and monitor the use of legal services by the team, ensuring that use is appropriate, timely and proportionate.
- Ensure that any performance matters with the legal contract are addressed through the relevant contract monitoring facilities.
- Ensure that all performance targets within the service area are met and that all procedures are conducted in accordance with Barnet Homes policy.
- Ensure that all complaints are dealt with in accordance with the Barnet Homes complaints procedure.
- Ensure that correspondence from Members, MPs and the Local Authority Ombudsman are dealt with within specified timescales and ensure there is effective communication so that good practice can be developed in co‑operation with such individuals and organisations.
- Support and assist the Senior Neighbourhood Manager in the regular review of all policies and procedures.
- Recommend amendments and improvements to ensure that service delivery meets current priorities and take an active part in all projects as directed.
- Monitor cases that have been referred to legal and attend Court, support witnesses, and give evidence on behalf of the Council.
- Implement a non‑statutory noise nuisance policy and procedure.
- Establish a framework for the use of surveillance equipment across council housing stock.
- Hold regular panels with local police teams to action‑plan high‑profile cases or estates with ASB “hotspot” areas.
- Undertake any other duties that may be required. These may be varied from time to time to meet the needs of the service.
Anti-Social Behaviour Manager - London - Job - IPSC Recruitment LTD employer: iPeople Solutions
iPeople SC Solutions is an exceptional employer, offering a dynamic work environment in North London where you can make a real difference in the community. With a strong focus on employee development and performance management, we foster a culture of accountability and continuous improvement, ensuring that our team members are empowered to deliver high-quality services. Join us to benefit from collaborative partnerships, innovative solutions, and a commitment to safeguarding residents, all while enjoying the vibrant atmosphere of London.
StudySmarter Expert Advice🤫
We think this is how you could land Anti-Social Behaviour Manager - London - Job - IPSC Recruitment LTD
✨Tip Number 1
Network like a pro! Get out there and connect with people in the anti-social behaviour sector. Attend local events, join relevant online forums, and don’t be shy about reaching out to current ASB Managers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at interviews or networking events, be ready to discuss specific examples of how you've tackled ASB issues in the past. Use real-life scenarios to demonstrate your problem-solving abilities and leadership style.
✨Tip Number 3
Research is key! Before any interview, make sure you know the ins and outs of the organisation you're applying to. Understand their approach to ASB and think about how you can contribute to their goals. This will show that you're genuinely interested and prepared.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace Anti-Social Behaviour Manager - London - Job - IPSC Recruitment LTD
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the ASB Manager role. Highlight your experience in managing anti-social behaviour cases and your ability to build strong relationships with partners. We want to see how you can bring your unique skills to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've successfully tackled ASB issues in the past. Use metrics where possible to demonstrate your impact. This helps us understand the value you can bring to our service.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at iPeople Solutions
✨Know Your ASB Stuff
Make sure you brush up on the latest legislation and best practices related to anti-social behaviour. Being able to discuss recent changes, like the Domestic Abuse Act 2021, will show that you're not just knowledgeable but also proactive about staying informed.
✨Showcase Your Leadership Skills
As an ASB Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed teams in the past. Think about specific situations where you’ve driven performance or improved service delivery, as this will demonstrate your capability to manage and inspire others.
✨Build Relationships
Highlight your experience in building partnerships with internal and external stakeholders. Be ready to share examples of how you've collaborated with other agencies to tackle ASB issues. This will show that you understand the importance of teamwork in delivering effective services.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific ASB cases or challenges. Think through potential scenarios and your approach to resolving them. This will help you articulate your problem-solving skills and your commitment to providing excellent customer service to residents.
