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For Companies At a Glance
- Tasks: Build and maintain strong client relationships while driving growth and satisfaction.
- Company: Join IPC Systems, a leading fintech company focused on innovative trading solutions.
- Benefits: Enjoy competitive salary, private health insurance, and generous holiday allowance.
- Why this job: Make a real impact in the fintech world while collaborating with diverse teams.
- Qualifications: 7+ years in Customer Success or account management, preferably in SaaS or Financial Markets.
- Other info: Hybrid working model with a culture that values innovation and inclusion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Apply for the Relationship Manager role at IPC Systems. IPC is a fintech company that focuses on the human element and offers advanced cloud‑based trading communications and managed connectivity solutions to financial institutions worldwide.
Role Overview
A Relationship Manager at IPC Systems plays a crucial role in maintaining and enhancing client relationships. The role involves guiding new clients through onboarding, overseeing multiple client accounts, reviewing them to ensure services meet or exceed expectations, expanding the client base, addressing client issues promptly, and collaborating closely with other departments to provide comprehensive solutions.
- Maintain strong, trust‑based relationships with key client stakeholders and develop a stakeholder relationship map.
- Create and execute account plans for each assigned client, aligning solutions with client business objectives and collaborating with Account Executives.
- Ensure high levels of client satisfaction by proactively addressing concerns and facilitating timely issue resolutions.
- Conduct regular strategic reviews with clients, focusing on long‑term goals, achievements, challenges and growth opportunities.
- Collaborate with internal teams (Sales, Product, Marketing, Operations, Finance) to ensure clients receive maximum value from our solutions.
- Gather and communicate client insights and feedback to internal teams to drive product improvements.
- Act as the escalation point for any issues or challenges, resolving them quickly and effectively.
- Lead contract renewals and negotiations, developing and presenting proposals for renewal and upsell opportunities.
- Identify accounts at risk of churn and mitigate those risks with proactive retention strategies.
- Proactively identify upsell opportunities by aligning additional services with clients’ business needs.
- Meet or exceed renewal and upsell revenue targets through effective client management.
- Accurately forecast renewal and upsell pipeline and provide regular updates to leadership.
- Work with IPC to act on new opportunities and integrate solutions into clients’ tech stacks.
- Maintain ARR and hold QBRs, tee up upselling and cross‑selling opportunities.
Impact
By ensuring smooth onboarding, effective account management, strategic networking, and prompt problem solving, the Relationship Manager builds trust, loyalty and long‑term engagement, driving retention, referrals and growth.
Essential Skills and Experience
- 7+ years of Customer Success experience, preferably within Enterprise SaaS or Financial Markets.
- 7+ years of account management with proven success in growth and retention.
- Proven experience building effective internal and external relationships to drive growth.
- Experience engaging end‑users, articulating product value, and driving adoption across multiple stakeholder groups.
- Ability to communicate complex products and services clearly and concisely.
- Bachelor’s degree in business or related field.
- Drive to continually improve processes and propose new strategies.
- Positive attitude capable of working through ambiguity and collaborating with a growing team.
- Results‑oriented, fueled by pursuit of goals and problem solving.
- Driven to deliver excellent service and experiences to all clients.
- Self‑motivated while being team focused.
- Excellent coaching, writing, discovery and presentation skills.
- Comfortable with hands‑on contributions and customer meetings.
- Strong analytical skills translating strategic decisions into implications.
- Passion for technology and communications, well‑versed in latest trends.
Desired Skills and Experience
- Experience in Financial Services.
- Experience with Salesforce CRM preferred.
- Ability to address complex issues focused on customer satisfaction.
- Strong verbal and written communication.
- Proficiency in analyzing customer data and feedback to improve service delivery.
- Skill building strong relationships with customers and internal teams.
- Understanding relevant technologies and tools used in customer success management.
- Ability to provide strategic consultations and assist in upselling and driving new business.
- Effective in mitigating attrition and resolving customer issues promptly.
What’s in It for You
- Competitive Base Salary
- Private Medical, Dental and Optical Insurance
- Salary Sacrifice Pension Scheme
- 25 Holidays per Year plus Public Holidays
- Additional Time Off for Charity Work and Volunteering
- Tuition Reimbursement
- Certification Bonus Program
- IPC University – Internal E‑Learning Platform
- Enhanced Parental Leave
- Wellness Program
- Fitness Membership
- Cycle to Work Scheme
- Season Ticket Loan
- Employee Referral Scheme
Additional Information
Hybrid working is embraced, with teams spending about 60% of time in the office and 40% remote. Some employees may need to work at the office or client sites more than 60% of time depending on role and client needs. Work schedule is determined by the employee and line manager before commencement.
IPC’s Work Culture
IPC’s culture fosters inclusion, prioritizes innovation and maximises potential. It is a global ecosystem of diverse people who shape IPC’s success over 50 years. We value constructive dialogue, open‑mindedness, bold ideas, new opportunities and excellence.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Sales and Business Development
Industry: Telecommunications
Relationship Manager employer: IPC Systems
Contact Detail:
IPC Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships!
✨Tip Number 2
Prepare for those interviews by researching IPC Systems inside out. Understand their products, culture, and recent news. This will not only help you answer questions but also show your genuine interest in the company. Plus, it’ll give you some great talking points!
✨Tip Number 3
Practice your pitch! You need to clearly articulate how your experience aligns with the Relationship Manager role. Focus on your successes in client management and upselling. We want to hear how you’ve made a difference in previous roles!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It’s also a chance to reiterate your enthusiasm for the role and the value you can bring to IPC Systems.
We think you need these skills to ace Relationship Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Relationship Manager role. Highlight your experience in customer success and account management, especially in fintech or SaaS environments. We want to see how your skills align with our needs!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your strong verbal and written communication skills. Use clear and concise language in your application to reflect how you would communicate with clients.
Highlight Problem-Solving Abilities: We love candidates who can tackle challenges head-on! Share examples of how you've resolved client issues or improved processes in your previous roles. This will show us that you're results-oriented and ready to deliver excellent service.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at IPC Systems!
How to prepare for a job interview at IPC Systems
✨Know Your Clients
Before the interview, research IPC Systems and its client base. Understand their services and how they align with client needs. This will help you demonstrate your ability to maintain strong, trust-based relationships with key stakeholders.
✨Showcase Your Success Stories
Prepare specific examples from your past experience that highlight your success in account management and customer retention. Be ready to discuss how you've addressed client issues and facilitated timely resolutions, as this is crucial for the Relationship Manager role.
✨Demonstrate Collaboration Skills
Since the role involves working closely with various internal teams, be prepared to discuss how you've successfully collaborated with others in previous roles. Highlight any experiences where you gathered insights and feedback to drive improvements or solutions.
✨Ask Insightful Questions
Prepare thoughtful questions about IPC's approach to client management and their expectations for the Relationship Manager role. This shows your genuine interest in the position and helps you understand how you can contribute to their goals.
