One Connect Sales Specialist

VCOM Sales Specialist – IPC Systems – London, UK

IPC is a fintech company focused on the human element and offers advanced cloud‑based trading communications and managed connectivity solutions with a global presence.

Role Overview

Your key responsibility is to build relationships with new and existing clients and partners, understand their needs, and promote the VCOM solution. This role suits a self‑driven individual passionate about technology and sales across multiple industries.

Key Responsibilities

• Serve as the primary point of contact for clients, building and maintaining strong relationships.
• Provide comprehensive product and service information to clients.
• Identify opportunities for upselling and cross‑selling relevant products and solutions.
• Monitor clients’ accounts and activities to ensure satisfaction and address issues proactively.
• Conduct regular reviews to assess clients’ evolving needs and adjust strategies accordingly.
• Collaborate with internal teams to deliver seamless service and support client requirements.
• Stay informed about industry trends, financial regulations, and product developments.
• Achieve individual and team targets related to client acquisition and retention.
• Prepare and present reports on client activities, satisfaction levels, and account status.
• Strengthen client loyalty and trust, leading to increased retention.
• Drive revenue growth through upselling, cross‑selling, and new client acquisition.
• Provide management reporting as required, maintaining funnel and forecast in Salesforce.com.
• Work with sales team colleagues regarding training and development opportunities.
• Develop a thorough contact matrix across all regions and maintain a good working relationship within the account base.

Essential Skills & Experience

• Clear, timely and professional communications across all channels (voice, email, meetings).
• 5+ years proven experience identifying cross‑selling and upselling opportunities.
• Negotiating skills in pricing, service levels and delivery timelines.
• Rapidly resolve client issues and escalates efficiently within the organization.
• Active listening skills.
• Coordination with cross‑functional teams.
• 5+ years experience fostering strong long‑term professional relationships through regular communication, meetings, personalised service.
• Collaboration with internal teams, including sales, marketing, finance, service and others.
• 5+ years creating and executing plans to enhance client satisfaction, retention and overall business growth.
• Participating in industry events and conferences.
• Willingness to travel.
• Proactive, resourceful, enthusiastic and self‑motivated.
• Assist in the implementation of strategies and plans to achieve business goals and objectives.

Desired Skills & Experience

• Experience selling and supporting the command and control and broadcasting industries.
• Experience selling and supporting SaaS and intercom.

Benefits

• Competitive base salaries.
• Private medical, dental and optical reimbursement.
• Salary sacrifice pension scheme.
• 25 holidays per year plus public holidays.
• Additional time off for charity work and volunteering.
• Tuition reimbursement.
• Certification bonus program.
• Access to IPC University, our internal e‑learning platform.
• Structured onboarding training and peer mentor support.
• Enhanced parental leave.
• Wellness program.
• Fitness membership.
• Cycle to work scheme.
• Season ticket loan.
• Employee referral scheme.