At a Glance
- Tasks: Engage with clients, deliver presentations, and design tailored solutions in a dynamic fintech environment.
- Company: IPC is a leading fintech company focused on innovative trading communications and connectivity solutions.
- Benefits: Enjoy competitive salaries, private medical insurance, wellness programs, and flexible hybrid working options.
- Other info: Experience with cloud technologies and financial markets is a plus; hybrid work culture promotes flexibility.
- Why this job: Join a diverse team dedicated to innovation and making a real impact in the financial markets.
- Qualifications: 3-5 years in a technical client-facing role; degree in Computer Science or related field preferred.
The predicted salary is between 48000 - 72000 € per year.
Network Services Customer Solutions Engineer
Join to apply for the Network Services Customer Solutions Engineer role at IPC Systems
Network Services Customer Solutions Engineer
1 week ago Be among the first 25 applicants
Join to apply for the Network Services Customer Solutions Engineer role at IPC Systems
IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.
Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.
Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients\' success.
www.IPC.com
TITLE: Network Services Customer Solutions Engineer
DEPARTMENT: Sales Engineering
MANAGER: Director, Network Services Customer Solutions, EMEA
OFFICE LOCATION: London, UK
ROLE TYPE: Full time, Hybrid
Role Overview:
As the rate of adoption and our range of solutions expands, we are seeking a Manager of the Network Services Customer Solutions team to work in a Client facing technical pre-sales support role, based in London and aimed at providing solutions expertise across EMEA, both directly and indirectly.
The role includes:
- Direct Client activities - delivering presentations, design workshops, responding to RFPs and preparing solutions proposals and bids as well as an on-going life cycle account support.
- External 3rd party/Partner interaction – working within the eco system in co-operation with 3rd party consultancies and other vendors and service providers.
- Bid support – RFI, RFP response preparation and complex solution proposals
- Indirect support to distribution and regional offices to ensure that product and corporate messaging is accurate and on point.
- Working with product management, marketing and other internal IPC functions to ensure a quality life cycle support to existing Clients and a constructive input and competitive market feedback aimed at new product and service specifications and campaigns.
- Work with Account Manager to drive closure of business.
How You Will Make an Impact:
- To discover, understand and define customer requirements
- To position the benefits of IPC solution in the context of the target environment
- To respond to a broad range of technical solutions questions
- To design customised solutions that may range from optimisation of standard product configurations to complex design projects involving integration of 3rd party products.
- To position hybrid infrastructure opportunities across public, private and hybrid platforms from inception through to handover into delivery
- To prepare, host and deliver tailored Customer presentations
- Products, solutions and services – benefits, feature, technical details and designs
- Technology direction and roadmap
- To generate responses to RFP questions as part of a bid team that are:
- Technically accurate, credible and in context
- Well written, concise and easily understood, with clear, professional graphics
- Geared to promote IPC’s strengths
- Delivered to agreed schedules.
- To provide a conduit between Clients and IPC Product Management for product enhancements and other requirements
- Minimum of 3–5 years’ experience in a Sales Engineer role or similar technical client-facing position.
- Previous experience in a Financial Markets Services Provider is highly desirable.
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent professional experience). Academic qualifications must meet minimum transcript standards.
- Relevant certifications such as CCNA and CCNP are strongly preferred.
- Strong understanding of hosting architectures and systems administration.
- Proven experience with server hardware and infrastructure design.
- Familiarity with datacentre colocation environments.
- Hands-on experience with virtualization and containerization platforms (e.g. VMware, Docker, Kubernetes).
- Knowledge of cloud technologies (e.g. AWS, Azure, GCP).
- Exposure to low-latency trading infrastructure and market data feeds.
- Understanding of Financial Extranets and the broader financial technology landscape.
- Expertise in routing protocols such as BGP, OSPF, RIP, and ISIS.
- Familiarity with carrier-grade MPLS traffic engineering in Managed WAN, VPLS, and Financial Extranet settings.
- Experience with PTP (Precision Time Protocol), Boundary Clocks, Grandmasters, and other synchronization technologies.
- Knowledge of SIP voice signaling protocols and Carrier Ethernet implementations.
- Solid grasp of network security principles, including encryption, authentication, firewall configuration, and SBCs (Session Border Controllers).
At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.
In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:
- Competitive Base Salaries
- Private Medical Insurance, Dental Insurance and Optical Reimbursement
- Salary Sacrifice Pension Scheme
- 25 Holidays per Year Plus Public Holidays
- Additional Time off for Charity Work and Volunteering
- Tuition Reimbursement
- Certification Bonus Program
- Access to “IPC University” our Internal E-Learning Platform
- Structured Onboarding Training and Peer Mentor Support
- Enhanced Parental Leave
- Wellness Program
- Fitness Membership
- Cycle to Work Scheme
- Season Ticket Loan
- Employee Referral Scheme
Additional Information:
At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together.
We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.
Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.
IPC’s Work Culture:
The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.
Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.
We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrNetwork Services Customer Solutions Engineer in London employer: IPC Systems
IPC is an exceptional employer that prioritises the human element in fintech, offering a collaborative and high-performing team environment in London. With a strong commitment to employee growth through structured onboarding, tuition reimbursement, and access to IPC University, we empower our staff to excel while enjoying competitive benefits such as private medical insurance and enhanced parental leave. Join us to be part of a diverse and innovative culture that values inclusion and celebrates success.
StudySmarter Expert Advice🤫
We think this is how you could land Network Services Customer Solutions Engineer in London
✨Tip Number 1
Familiarise yourself with IPC's product offerings and the specific solutions they provide. Understanding their cloud-based trading communications and managed connectivity solutions will help you tailor your discussions and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the fintech and financial markets sectors. Attend industry events or webinars to connect with potential colleagues and learn more about the challenges they face, which can give you insights to discuss during your application process.
✨Tip Number 3
Prepare to showcase your presentation skills by practising delivering technical content clearly and engagingly. Since the role involves client-facing activities, being able to communicate complex ideas simply will set you apart from other candidates.
✨Tip Number 4
Research the latest trends in cloud technologies and low-latency trading infrastructure. Being knowledgeable about current developments will not only impress during interviews but also show your commitment to staying ahead in the industry.
We think you need these skills to ace Network Services Customer Solutions Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in pre-sales or system engineering roles, especially within financial markets or telecoms. Emphasise your technical expertise and customer-facing skills that align with the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your understanding of IPC's solutions and how your background fits the role. Mention specific experiences where you've successfully delivered presentations or designed customised solutions.
Highlight Technical Skills:In your application, clearly outline your technical skills related to hosting architectures, cloud technologies, and network security principles. Use bullet points for clarity and ensure you mention any relevant certifications like CCNA or CCNP.
Showcase Communication Skills:Since the role requires excellent communication skills, provide examples in your application of how you've effectively communicated complex technical information to clients or stakeholders in the past.
How to prepare for a job interview at IPC Systems
✨Understand the Company and Its Solutions
Before your interview, take the time to research IPC and its range of cloud-based trading communications and connectivity solutions. Familiarise yourself with their products and how they solve business challenges in the financial markets. This knowledge will help you tailor your responses and demonstrate your genuine interest in the company.
✨Showcase Your Technical Expertise
As a Network Services Customer Solutions Engineer, you'll need to highlight your technical skills and experience. Be prepared to discuss your familiarity with hosting architectures, server hardware, and cloud technologies like AWS or Azure. Use specific examples from your past roles to illustrate your expertise and problem-solving abilities.
✨Prepare for Client-Facing Scenarios
Since this role involves direct client interaction, practice your presentation and communication skills. Think of scenarios where you've successfully delivered technical information to clients or stakeholders. Be ready to explain complex concepts in a clear and concise manner, as this will be crucial in your role.
✨Ask Insightful Questions
At the end of the interview, when given the chance, ask thoughtful questions about IPC's future projects, team dynamics, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company aligns with your career goals.
