VCOM Sales Specialist in London

VCOM Sales Specialist – IPC Systems – London, UK IPC is a fintech company focused on the human element and offers advanced cloud‐based trading communications and managed connectivity solutions with a global presence.Role Overview Your key responsibility is to build relationships with new and existing clients and partners, understand their needs, and promote the VCOM solution. This role suits a self‐driven individual passionate about technology and sales across multiple industries.Key Responsibilities Serve as the primary point of contact for clients, building and maintaining strong relationships.Provide comprehensive product and service information to clients.Identify opportunities for upselling and cross‐selling relevant products and solutions.Monitor clients\’ accounts and activities to ensure satisfaction and address issues proactively.Conduct regular reviews to assess clients\’ evolving needs and adjust strategies accordingly.Collaborate with internal teams to deliver seamless service and support client requirements.Stay informed about industry trends, financial regulations, and product developments.Achieve individual and team targets related to client acquisition and retention.Prepare and present reports on client activities, satisfaction levels, and account status.Strengthen client loyalty and trust, leading to increased retention.Drive revenue growth through upselling, cross‐selling, and new client acquisition.Provide management reporting as required, maintaining funnel and forecast in Salesforce.com.Work with sales team colleagues regarding training and development opportunities.Develop a thorough contact matrix across all regions and maintain a good working relationship within the account base.Essential Skills & Experience Clear, timely and professional communications across all channels (voice, email, meetings).5+ years proven experience identifying cross‐selling and upselling opportunities.Negotiating skills in pricing, service levels and delivery timelines.Rapidly resolve client issues and escalates efficiently within the organization.Active listening skills.Coordination with cross‐functional teams.5+ years experience fostering strong long‐term professional relationships through regular communication, meetings, personalised service.Collaboration with internal teams, including sales, marketing, finance, service and others.5+ years creating and executing plans to enhance client satisfaction, retention and overall business growth.Participating in industry events and conferences.Willingness to travel.Proactive, resourceful, enthusiastic and self‐motivated.Assist in the implementation of strategies and plans to achieve business goals and objectives.Desired Skills & Experience Experience selling and supporting the command and control and broadcasting industries.Experience selling and supporting SaaS and intercom.Benefits Competitive base salaries.Private medical, dental and optical reimbursement.Salary sacrifice pension scheme.25 holidays per year plus public holidays.Additional time off for charity work and volunteering.Tuition reimbursement.Certification bonus program.Access to IPC University, our internal e‐learning platform.Structured onboarding training and peer mentor support.Enhanced parental leave.Wellness program.Fitness membership.Cycle to work scheme.Season ticket loan.Employee referral scheme.

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