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For Companies At a Glance
- Tasks: Build and maintain strong client relationships while driving growth and satisfaction.
- Company: Join IPC Systems, a leading fintech company focused on innovative trading solutions.
- Benefits: Enjoy competitive salary, health insurance, flexible working, and professional development opportunities.
- Why this job: Make a real impact in the fintech world by enhancing client experiences and driving success.
- Qualifications: 7+ years in Customer Success or account management, with strong relationship-building skills.
- Other info: Embrace a hybrid work culture that values innovation and diversity.
The predicted salary is between 36000 - 60000 Ā£ per year.
IPC is a fintech company that focuses on the human element and offers advanced cloudābased trading communications and managed connectivity solutions to financial institutions worldwide.
A Relationship Manager at IPC Systems plays a crucial role in maintaining and enhancing client relationships. The role involves guiding new clients through onboarding, overseeing multiple client accounts, reviewing them to ensure services meet or exceed expectations, expanding the client base, addressing client issues promptly, and collaborating closely with other departments to provide comprehensive solutions.
- Maintain strong, trustābased relationships with key client stakeholders and develop a stakeholder relationship map.
- Create and execute account plans for each assigned client, aligning solutions with client business objectives and collaborating with Account Executives.
- Ensure high levels of client satisfaction by proactively addressing concerns and facilitating timely issue resolutions.
- Conduct regular strategic reviews with clients, focusing on longāterm goals, achievements, challenges and growth opportunities.
- Collaborate with internal teams (Sales, Product, Marketing, Operations, Finance) to ensure clients receive maximum value from our solutions.
- Gather and communicate client insights and feedback to internal teams to drive product improvements.
- Act as the escalation point for any issues or challenges, resolving them quickly and effectively.
- Lead contract renewals and negotiations, developing and presenting proposals for renewal and upsell opportunities.
- Identify accounts at risk of churn and mitigate those risks with proactive retention strategies.
- Proactively identify upsell opportunities by aligning additional services with clients' business needs.
- Meet or exceed renewal and upsell revenue targets through effective client management.
- Accurately forecast renewal and upsell pipeline and provide regular updates to leadership.
- Work with IPC to act on new opportunities and integrate solutions into clients' tech stacks.
- Maintain ARR and hold QBRs, tee up upselling and crossāselling opportunities.
By ensuring smooth onboarding, effective account management, strategic networking, and prompt problem solving, the Relationship Manager builds trust, loyalty and longāterm engagement, driving retention, referrals and growth.
Essential Skills and Experience
- 7+ years of Customer Success experience, preferably within Enterprise SaaS or Financial Markets.
- 7+ years of account management with proven success in growth and retention.
- Proven experience building effective internal and external relationships to drive growth.
- Experience engaging endāusers, articulating product value, and driving adoption across multiple stakeholder groups.
- Ability to communicate complex products and services clearly and concisely.
- Bachelor's degree in business or related field.
- Drive to continually improve processes and propose new strategies.
- Positive attitude capable of working through ambiguity and collaborating with a growing team.
- Resultsāoriented, fueled by pursuit of goals and problem solving.
- Driven to deliver excellent service and experiences to all clients.
- Selfāmotivated while being team focused.
- Excellent coaching, writing, discovery and presentation skills.
- Comfortable with handsāon contributions and customer meetings.
- Strong analytical skills translating strategic decisions into implications.
- Passion for technology and communications, wellāversed in latest trends.
Desired Skills and Experience
- Experience in Financial Services.
- Experience with Salesforce CRM preferred.
- Ability to address complex issues focused on customer satisfaction.
- Strong verbal and written communication.
- Proficiency in analyzing customer data and feedback to improve service delivery.
- Skill building strong relationships with customers and internal teams.
- Understanding relevant technologies and tools used in customer success management.
- Ability to provide strategic consultations and assist in upselling and driving new business.
- Effective in mitigating attrition and resolving customer issues promptly.
What's in It for You
- Competitive Base Salary
- Private Medical, Dental and Optical Insurance
- Salary Sacrifice Pension Scheme
- 25 Holidays per Year plus Public Holidays
- Additional Time Off for Charity Work and Volunteering
- Tuition Reimbursement
- Certification Bonus Program
- IPC University ā Internal EāLearning Platform
- Enhanced Parental Leave
- Wellness Program
- Fitness Membership
- Cycle to Work Scheme
- Season Ticket Loan
- Employee Referral Scheme
Additional Information
Hybrid working is embraced, with teams spending about 60% of time in the office and 40% remote. Some employees may need to work at the office or client sites more than 60% of time depending on role and client needs. Work schedule is determined by the employee and line manager before commencement.
IPC's Work Culture
IPC's culture fosters inclusion, prioritizes innovation and maximises potential. It is a global ecosystem of diverse people who shape IPC's success over 50 years. We value constructive dialogue, openāmindedness, bold ideas, new opportunities and excellence.
Seniority Level MidāSenior level
Employment Type Fullātime
Job Function Sales and Business Development
Industry Telecommunications
Relationship Manager in London employer: IPC Systems
Contact Detail:
IPC Systems Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Relationship Manager in London
āØTip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join relevant online forums, and donāt be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that Relationship Manager role!
āØTip Number 2
Prepare for those interviews by practising your pitch. Be ready to discuss how you've built strong client relationships in the past and how you can bring that experience to IPC Systems. Tailor your examples to show how you can meet their specific needs.
āØTip Number 3
Showcase your problem-solving skills! In your conversations, highlight times when you've turned client challenges into opportunities. This will demonstrate your proactive approach and ability to drive client satisfaction, which is key for a Relationship Manager.
āØTip Number 4
Donāt forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, itās a great chance to reiterate your enthusiasm for the role and how you can contribute to IPC's success.
We think you need these skills to ace Relationship Manager in London
Some tips for your application š«”
Tailor Your Application: Make sure to customise your CV and cover letter for the Relationship Manager role. Highlight your experience in customer success and account management, and show how your skills align with IPC's focus on client relationships.
Showcase Your Achievements: Donāt just list your responsibilities; share specific examples of how you've driven growth and retention in previous roles. Use numbers and metrics where possible to demonstrate your impact.
Communicate Clearly: Since this role involves a lot of communication, ensure your written application is clear and concise. Avoid jargon and make it easy for us to see how you can articulate complex ideas effectively.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures youāre considered for the role without any hiccups!
How to prepare for a job interview at IPC Systems
āØKnow Your Clients
Before the interview, research IPC Systems and its client base. Understand their services and how they align with client needs. This will help you demonstrate your ability to maintain strong, trust-based relationships with key stakeholders.
āØShowcase Your Success Stories
Prepare specific examples from your past experience that highlight your success in account management and client retention. Be ready to discuss how you've addressed client issues and facilitated timely resolutions, as this is crucial for the Relationship Manager role.
āØDemonstrate Collaboration Skills
Since the role involves working closely with various internal teams, be prepared to discuss how you've successfully collaborated with others in previous roles. Highlight any experiences where you gathered client insights and communicated them effectively to drive improvements.
āØBe Ready for Strategic Discussions
Expect to engage in conversations about long-term goals and growth opportunities during the interview. Prepare to discuss how you would conduct strategic reviews with clients and identify upsell opportunities that align with their business objectives.
