Customer Solutions Engineer (Hiring Immediately) in London

IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions. Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency. Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.

Overview of the Team

The Customer Solution EMEA is one of three global collaborative teams consisting of six self-sufficient Sales Engineers situated in London, Paris, Madrid, and Frankfurt. The EMEA Team operates with a flat structure consisting of a local manager in London and a Director in Frankfurt who manage and cover Sales Engineering tasks also. The global responsibility lies with a Vice President who leads the three regions AMER, EMEA and APAC from the US headquarters in NY.

Role Overview:

The role will be based in the IPC office in London. The role will require regular face-to-face activities with Customers and Sales. The responsibilities of the role include:

• Direct Client activities - delivering presentations, demonstrations, design workshops, responding to RFPs and preparing solutions proposals and bids and ongoing life cycle account support.
• External 3rd party interaction – working within the ecosystem in cooperation with 3rd party consultancies and other vendors and service providers.
• Bid support – RFI, RFP, ITT response preparation and complex solution proposals.
• Indirect support to distribution and regional offices to ensure that product and corporate messaging is accurate and on point.
• Working with product management, marketing, and other internal IPC functions to ensure quality life cycle support to existing Clients and constructive input and competitive market feedback aimed at new product and service specification and campaigns.

How You Will Make an Impact:

• Discover, understand, and define customer requirements: Dive deep into customer needs to provide tailored solutions.
• Position IPC solutions within the target environment: Highlight the benefits and relevance of our offerings.
• Respond to technical solutions questions in English and German (if possible): Address a wide range of inquiries with expertise.
• Design customized solutions: Create solutions ranging from optimized standard product configurations to complex projects involving third-party integrations.
• Prepare, host, and deliver tailored presentations and demonstrations: Impress customers with comprehensive insights into products, solutions, and services – benefits, features, technical details, and designs.
• Generate high-quality responses to RFP questions as part of a bid team: Ensure responses are technically accurate, credible, and contextually relevant; professionally written, concise, and easily understood, with clear, high-quality graphics; designed to highlight IPC’s strengths; delivered on schedule.
• Act as a conduit between Client Sales executives, Sales Support, and IPC Product Management: Facilitate communication for product enhancements and other requirements.
• Provide product and solution education: Educate internal groups, including Sales teams, new hires, Finance, Executive Management, and others, ensuring everyone is well-informed and aligned.

Essential Skills and Experience to be Successful in this Role:

Technologies Knowledge of one or more of the following technology areas is important for the successful candidate:

• IP, UC infrastructure, VOIP, SIP, SOA (Service Oriented Architecture), Web Services.
• Cloud Technologies/deployments Azure, AWS (Amazon Web Services), Google.
• AI (Artificial Intelligence) – Automation/Analysis/Bots integration.
• SBC (Session Border Controller), Deployments.
• Knowledge of virtualization and containerization Microservices/Kubernetes/Docker.
• KVM (Kernel based Virtual Machine), VM (virtual machines) and other virtual environments.
• Security – including aspects of network security, certificates, encryption, authentication, firewalls.