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For Companies At a Glance
- Tasks: Engage with clients, deliver presentations, and design tailored solutions.
- Company: Join IPC, a global leader in innovative technology solutions.
- Benefits: Enjoy private medical insurance, flexible working, and generous holiday allowance.
- Why this job: Make a real impact by solving customer challenges with cutting-edge tech.
- Qualifications: Knowledge of IP, cloud technologies, and excellent communication skills required.
- Other info: Dynamic team culture with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Customer Solutions EngineerIPC is a fintechpany that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based tradingmunications and managed connectivity solutions.
Through our portfolio ofmunications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strongpetitive advantage, and enhanced operational efficiency.
Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients\’ success.
IPC
TITLE : Trading Systems Customer Solutions Engineer
DEPARTMENT : Customer Solutions, EMEA
MANAGER : Manager, Customer Solutions
OFFICE LOCATION : London, UK
ROLE TYPE : Full time, Hybrid
Overview of the Team
The Customer Solution EMEA is one three global collaborative teams consisting of six self-sufficient Sales Engineers situated in London, Paris, Madrid, and Frankfurt.
The EMEA Team operates with a flat structure consisting of a local manager in London and a Director in Frankfurt who manage and cover Sales Engineering tasks also.
The global responsibility lies with a Vice President who leads the three regions AMER, EMEA and APAC from the US headquarters in New Jersey.
Role Overview
The role will be based in the IPC office in London. The role will require regular face-to-face activities with Customers and Sales. We expect office attendance 3 days a week.
Responsibilities
- Direct Client activities – delivering presentations, demonstrations, design workshops, responding to RFPs and preparing solutions proposals and bids and an on-going life cycle account support.
- External 3rd party interaction – working within the eco system in co-operation with 3rd party consultancies and other vendors and service providers
- Bid support – RFI, RFP, ITT response preparation andplex solution proposals
- Indirect support to distribution and regional offices to ensure that product and corporate messaging is accurate and on point.
- Working with product management, marketing, and other internal IPC functions to ensure a quality life cycle support to existing Clients and a constructive input andpetitive market feedback aimed at new product and service specification and campaigns.
How You Will Make an Impact
- Discover, understand, and define customer requirements: Dive deep into customer needs to provide tailored solutions.
- Position IPC solutions within the target environment: Highlight the benefits and relevance of our offerings.
- Respond to technical solutions questions in English and German (if possible): Address a wide range of inquiries with expertise.
- Design customized solutions: Create solutions ranging from optimized standard product configurations toplex projects involving third‑party integrations.
- Prepare, host, and deliver tailored presentations and demonstrations: Impress customers with comprehensive insights into:
- Generate high‑quality responses to RFP questions as part of a bid team: Ensure responses are:
- Act as a conduit between Client Sales executives, Sales Support, and IPC Product Management: Facilitate communication for product enhancements and other requirements.
- Provide product and solution education: Educate internal groups, including Sales teams, new hires, Finance, Executive Management, and others, ensuring everyone is well‑informed and aligned.
Products, solutions, and services – benefits, features, technical details, and designs. Technology direction and roadmap. Integration andpliance solutions.
Technically accurate, credible, and contextually relevant. Professionally written, concise, and easily understood, with clear, high‑quality graphics. Designed to highlight IPC\’s strengths. Delivered on schedule.
Essential Skills and Experience to be Successful in this Role:
Technologies
Knowledge of one or more of the following technology areas is important for the successful candidate:
- IP, UC infrastructure, VOIP, SIP, SOA (Service Oriented Architecture), Web Services
- Cloud Technologies / deployments Azure, AWS (Amazon Web Services), Google
- AI (Artificial Intelligence) – Automation / Analysis / Bots integration
- SBC (Session Border Controller), Deployments
- Knowledge of virtualization and containerization Microservices / Kubernetes / Docker
- KVM (Kernel based Virtual Machine), VM (virtual machines) and other virtual environments
- Security – including aspects of network security, certificates, encryption, authentication, firewalls
- Windows, Active Directory, Microsoft 365, MS Teams, Red Hat Linux, and other environments
- LAN and WAN Network Design
- Voice Recording and archiving
- Application Integration knowledge using various industry standards OpenFin, FDC3, Rest based API\’s, XML, SOAP, and others including the value they bring to workflow optimization
Other important attributes
- Credible, structured, and methodical approach
- Availability to travel
- Ability to keep up to date with business and market technologies, and understand their impact to a client organization
- Excellent verbal and writtenmunication
- Ability to work in a fast‑paced sales environment
- Ability to deliver clear product presentations and demonstrations to all levels of a client organization
- Ability to think clearly, creatively, and quickly in demanding situations
- Friendly and out-going, able to work in teams
- Driven to high quality and excellence
- Extremely Client‑oriented
- Experience with usage of Microsoft Office 365
- Experience with usage of Salesforce and Oracle
- Languages : English obligatory, German highly beneficial other European languages wee
- To acknowledge and follow the CORE 4 values of IPC
What\’s in It for You?
At IPC, yourpensation is only part of the package. We aremitted to investing in a range of programs and initiatives to improve the overall experience of our employees.
In addition to a collaborative, high-performing team environment, we\’re pleased to offer benefits including :
- petitive Base Salaries
- Private Medical Insurance, Dental Insurance and Optical Reimbursement
- Salary Sacrifice Pension Scheme
- 25 Holidays per Year Plus Public Holidays
- Additional Time off for Charity Work and Volunteering
- Tuition Reimbursement
- Certification Bonus Program
- Access to \”IPC University\” our Internal E‑Learning Platform
- Structured Onboarding Training and Peer Mentor Support
- Enhanced Parental Leave
- Wellness Program
- Fitness Membership
- Cycle to Work Scheme
- Season Ticket Loan
- Employee Referral Scheme
Further information about your benefits will be provided during your onboarding process.
Additional Information
At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together.
We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and / or client needs.
Your precise work schedule will be determined by you and your Line Manager beforemencement of employment with IPC.
IPC\’s Work Culture
The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.
Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironcladmitment to constructive dialogue and open-mindedness.
We live and breathe ourmitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground‑breaking solutions to our clients for over 50 years. Job ID 4516518005
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Customer Solutions Engineer employer: IPC Systems
Contact Detail:
IPC Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Engineer
✨Tip Number 1
Get to know the company inside out! Research IPC's products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your presentation skills! As a Customer Solutions Engineer, you'll need to impress clients with tailored demos. Grab a friend or use a mirror to rehearse your pitch until it feels natural.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining IPC and ready to dive into the role.
We think you need these skills to ace Customer Solutions Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Solutions Engineer role. Highlight your relevant experience in IP, UC infrastructure, and cloud technologies to show us you’re the right fit!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Technical Expertise: Don’t forget to mention your technical skills! Whether it’s your knowledge of VOIP, SIP, or cloud deployments, we want to see how your expertise aligns with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at IPC Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IP, UC infrastructure, and cloud technologies like Azure and AWS. Be ready to discuss how these technologies can be tailored to meet customer needs, as this will show your expertise and understanding of the role.
✨Prepare for Client Interactions
Since the role involves direct client activities, practice delivering presentations and demonstrations. Think about how you can highlight the benefits of IPC solutions in a way that resonates with potential clients. Role-play with a friend or colleague to get comfortable with your delivery.
✨Master the Art of RFP Responses
Get familiar with the process of responding to RFPs and preparing solution proposals. Review examples of high-quality responses and think about how you can ensure your answers are technically accurate and contextually relevant. This will demonstrate your attention to detail and commitment to quality.
✨Showcase Your Communication Skills
As communication is key in this role, practice articulating complex technical concepts in simple terms. Be prepared to answer questions in both English and German if possible. This will not only showcase your language skills but also your ability to connect with diverse clients.
