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For Companies At a Glance
- Tasks: Engage with clients, deliver presentations, and design tailored solutions.
- Company: IPC is a global fintech leader focused on innovative trading communications.
- Benefits: Enjoy competitive salaries, private medical insurance, and flexible hybrid working.
- Why this job: Join a diverse team dedicated to innovation and making a real impact.
- Qualifications: Knowledge in IP, cloud technologies, and excellent communication skills required.
- Other info: Embrace a culture of inclusion and continuous learning at IPC.
The predicted salary is between 36000 - 60000 £ per year.
IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.
Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.
Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients\’ success.
TITLE: Customer Solutions Engineer
DEPARTMENT: Customer Solutions, EMEA
MANAGER: Manager, Customer Solutions
OFFICE LOCATION: London, UK
ROLE TYPE: Full time, Hybrid
Overview of the Team
The Customer Solution EMEA is one three global collaborative teams consisting of six self-sufficient Sales Engineers situated in London, Paris, Madrid, and Frankfurt.
The EMEA Team operates with a flat structure consisting of a local manager in London and a Director in Frankfurt who manage and cover Sales Engineering tasks also.
The global responsibility lies with a Vice President who leads the three regions AMER, EMEA and APAC from the US headquarters in NY.
Role Overview:
The role will be based in the IPC office in London. The role will require regular face-to-face activities with Customers and Sales.
The responsibilities of the role includes:
How You Will Make an Impact:
Products, solutions, and services – benefits, features, technical details, and designs.
Technology direction and roadmap.
Integration and compliance solutions.
Technically accurate, credible, and contextually relevant.
Professionally written, concise, and easily understood, with clear, high-quality graphics.
Designed to highlight IPC’s strengths.
Delivered on schedule.
Other important attributes:
What’s in It for You?
At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.
In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:
• Competitive Base Salaries
• Private Medical Insurance, Dental Insurance and Optical Reimbursement
• Salary Sacrifice Pension Scheme
• 25 Holidays per Year Plus Public Holidays
• Additional Time off for Charity Work and Volunteering
• Tuition Reimbursement
• Certification Bonus Program
• Access to “IPC University” our Internal E-Learning Platform
• Structured Onboarding Training and Peer Mentor Support
• Enhanced Parental Leave
• Wellness Program
• Fitness Membership
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Referral Scheme
Further information about your benefits will be provided during your onboarding process.
Additional Information:
At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together.
We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.
Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.
IPC’s Work Culture:
The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.
Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.
We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.
Customer Solutions Engineer employer: IPC Systems, Inc
Contact Detail:
IPC Systems, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Engineer
✨Tip Number 1
Familiarise yourself with IPC's product offerings and the specific technologies mentioned in the job description. Understanding how these solutions address customer needs will help you engage effectively during interviews.
✨Tip Number 2
Network with current or former employees of IPC on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully solved customer problems or delivered technical solutions. This will demonstrate your ability to meet the role's requirements and show your client-oriented mindset.
✨Tip Number 4
Brush up on your presentation skills, as delivering tailored presentations is a key part of the role. Practising how to clearly communicate complex technical information will set you apart from other candidates.
We think you need these skills to ace Customer Solutions Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Solutions Engineer role. Focus on your technical knowledge in areas like IP, VOIP, and cloud technologies, as well as any experience with client-facing roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of IPC's mission and how your background makes you a great fit for the team. Mention specific examples of how you've solved customer challenges in previous roles.
Highlight Technical Skills: In your application, emphasise your technical skills, especially those mentioned in the job description such as knowledge of Azure, AWS, and network security. Use clear examples to demonstrate your expertise.
Showcase Communication Abilities: Since the role involves delivering presentations and engaging with clients, highlight your communication skills. Provide examples of past experiences where you successfully communicated complex information to diverse audiences.
How to prepare for a job interview at IPC Systems, Inc
✨Understand the Technology Stack
Familiarise yourself with the key technologies mentioned in the job description, such as IP, VOIP, and cloud services like Azure and AWS. Being able to discuss these technologies confidently will demonstrate your technical expertise and relevance to the role.
✨Prepare Tailored Solutions
Think about how you can tailor IPC's solutions to meet specific customer needs. Be ready to discuss examples of how you've done this in the past or how you would approach it in this role. This shows your problem-solving skills and client-oriented mindset.
✨Practice Your Presentation Skills
Since the role involves delivering presentations and demonstrations, practice your presentation skills. Prepare to explain complex concepts clearly and concisely, and consider how you can engage your audience effectively during your interview.
✨Showcase Your Communication Skills
Excellent verbal and written communication is essential for this role. Be prepared to discuss how you've successfully communicated technical information to non-technical stakeholders in the past. This will highlight your ability to bridge the gap between technical and business needs.
