The International Powered Access Federation (IPAF) promotes the safe and effective use of powered access equipment worldwide. As a not-for-profit organisation owned by its members, IPAF provides technical advice, industry-leading training programmes, safety campaigns and operational guidance to the powered access industry. Everything we do is driven by one objective: saving lives through safety and education.
Due to continued growth, we are looking for a Customer Services Team Leader to join our team based in Crooklands, Cumbria.
This is a varied and rewarding role focused on supporting the day-to-day operation of our Customer Services team while helping to deliver an exceptional customer experience throughout the IPAF customer journey. Working closely with the Customer Services Manager, you will coach, support and develop a team of Customer Services Advisors, ensuring they have the skills, knowledge and support to provide outstanding service to members, training centres, instructors, delegates and colleagues across our global network.
Alongside supporting and nurturing the team, you will oversee service performance, manage escalated enquiries, identify opportunities for improvement and help ensure customers receive a consistent, professional and high-quality service across all communication channels.
We are looking for an experienced customer service professional with strong communication and leadership skills, a passion for developing people and a commitment to delivering excellent customer experiences. Previous experience in a supervisory, mentoring or team leadership role would be advantageous.
If you enjoy helping others succeed and want to play a key role in developing a team that supports customers around the world, we'd love to hear from you.
Job Type: Full Time Contract
Hours: Monday to Friday, 9am to 5pm (37.5 hours per week)
Additional Pay
- Yearly bonus
Benefits
- Bereavement leave
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
Schedule
- Monday to Friday
Experience
- Customer service: 2 years (preferred)
- Team Leader, Supervisor or coaching/mentoring experience (preferred)
Ability to Commute
- Crooklands (required)
Work Location
- In person
Expected Start Date: ASAP
Customer Services Team Leader employer: IPAF
Join IPAF as a UK Regional Manager and be part of a dynamic team dedicated to enhancing safety standards in the powered access industry. With the flexibility to manage your own schedule and work remotely, you'll have the opportunity to build meaningful relationships with members and stakeholders while promoting vital training initiatives. Our supportive work culture fosters professional growth, allowing you to make a significant impact across the UK while enjoying the autonomy and resources needed to succeed.
