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- Tasks: Lead the charge in enhancing client service excellence through operational standards.
- Company: Join a top-tier IP law firm dedicated to client satisfaction and innovation.
- Benefits: Enjoy 30 days holiday, flexible hours, and a blended work-from-home approach.
- Why this job: Be part of a transformative role that shapes client services and drives change.
- Qualifications: Proven leadership in professional services with experience in process transformation.
- Other info: Travel across UK and Europe to build strong relationships with teams.
The predicted salary is between 43200 - 72000 £ per year.
We are working with a specialist IP law firm in their search for an Operational Standards Manager. This newly created role will play a pivotal role in the way the firm continues to progress their client service excellence strategy.
You will drive best practice to embed, maintain, and continuously refine the standard operating processes delivered across the client services function which includes specialist IP support and business services teams.
You will be responsible for:
- Promoting service proposition
- Managing and implementing change
- Establishing an effective quality assurance framework
- Tracking service feedback
- Implementing Standard Operating Procedures (SOPs)
- Handling compliance matters
- Collaborating with senior stakeholders
- Reporting and analysing data and trends
- Providing ongoing training to various teams
Our client is looking for an established leader with a professional services background. Someone with an inquisitive mind who isn’t afraid to ask questions and challenge already well-refined processes and procedures. You must be able to demonstrate experience in a similar role and give examples of process and business transformation projects.
This position can be based in either the firm's London, Bristol or Manchester office. There will be regular travel to a network of UK and European offices as you establish and maintain meaningful relationships with different business units and their support teams to be effective in your role.
The firm offers a market leading salary and benefits package including 30 days holiday, a blended office and home working approach (50/50), flexible working hours, a generous pensions scheme, a healthcare cash plan, EV car scheme and much more.
Operational Standards Manager employer: IP Support, The Law Support Group
Contact Detail:
IP Support, The Law Support Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Standards Manager
✨Tip Number 1
Familiarise yourself with the latest trends in operational standards and quality assurance within the legal sector. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the IP law field, especially those who have experience in operational roles. Attend industry events or join relevant online forums to build connections that could provide insights or even referrals for the position.
✨Tip Number 3
Prepare specific examples of your past experiences in process improvement and business transformation projects. Be ready to discuss how you successfully implemented changes and the impact they had on service delivery.
✨Tip Number 4
Research the firm’s current client service strategies and any recent changes they’ve made. This will show your genuine interest in the company and help you articulate how you can contribute to their ongoing success during the interview.
We think you need these skills to ace Operational Standards Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational standards and process improvement. Use specific examples from your previous roles that demonstrate your ability to drive client service excellence and manage change.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the firm. Discuss how your inquisitive nature and leadership experience align with their needs, particularly in promoting service propositions and implementing SOPs.
Showcase Relevant Projects: When detailing your experience, focus on specific process and business transformation projects you've led. Use metrics and outcomes to illustrate your impact and effectiveness in similar roles.
Prepare for Interviews: Anticipate questions about your approach to quality assurance and stakeholder collaboration. Be ready to discuss how you would handle compliance matters and track service feedback effectively.
How to prepare for a job interview at IP Support, The Law Support Group
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Operational Standards Manager role entails. Familiarise yourself with the firm's client service excellence strategy and think about how your experience aligns with their needs.
✨Prepare Examples of Past Successes
Be ready to discuss specific examples from your previous roles that demonstrate your ability to drive process improvements and manage change. Highlight any successful projects related to quality assurance or compliance that you've led.
✨Show Your Inquisitive Nature
The firm is looking for someone who isn't afraid to ask questions and challenge existing processes. Prepare thoughtful questions about their current practices and be ready to discuss how you would approach refining them.
✨Emphasise Collaboration Skills
Since the role involves working closely with senior stakeholders and various teams, be sure to highlight your collaboration skills. Share examples of how you've built relationships and worked effectively across different departments in the past.
