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- Tasks: Support users with hardware and software issues while managing user accounts.
- Company: Join a specialist law firm in the City, known for its professional services.
- Benefits: Enjoy remote work flexibility and a collaborative IT team environment.
- Why this job: Be part of a reputable firm, enhancing your tech skills in a dynamic setting.
- Qualifications: Previous experience in a law firm or professional services is essential, along with Office 365 expertise.
- Other info: Opportunity to engage in project work and improve IT processes.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a specialist law firm based in the City. They are seeking a 2nd Line Support Technician with a law firm/professional services background to join their established IT team.
- Providing support to users for all computer hardware and software
- Assisting with the deployment of computers including new installations and the redeployment of existing equipment
- Assisting with the compilation and maintenance of inventory hardware and software
- Assisting with the management of user accounts
- Reviewing processes with the IT team
- Undertaking project work
The ideal candidate will have previous law firm experience or have worked in a professional services environment. You should also have strong Office 365 and iManage experience.
2nd Line Support Technician - Remote employer: IP Support, The Law Support Group
Contact Detail:
IP Support, The Law Support Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Technician - Remote
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, particularly Office 365 and iManage. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the legal and IT sectors. Join relevant LinkedIn groups or forums where you can connect with current employees in law firms. This could lead to valuable insights about the company culture and expectations.
✨Tip Number 3
Prepare to discuss your previous experiences in a professional services environment. Be ready to share specific examples of how you've handled technical issues or supported users, as this will demonstrate your suitability for the role.
✨Tip Number 4
Research the law firm’s values and recent projects. Understanding their mission and how your role as a 2nd Line Support Technician fits into their goals can help you tailor your conversation during interviews and show your genuine interest in the position.
We think you need these skills to ace 2nd Line Support Technician - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a law firm or professional services environment. Emphasise your skills with Office 365 and iManage, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the 2nd Line Support Technician position specifically at this law firm. Mention any relevant project work or processes you've improved in previous roles.
Showcase Technical Skills: Detail your technical skills related to computer hardware and software support. Provide examples of how you've assisted users and managed user accounts in past positions.
Highlight Team Collaboration: Since the role involves working with an established IT team, mention any experiences where you've collaborated with others to review processes or undertake project work. This will demonstrate your ability to work well in a team setting.
How to prepare for a job interview at IP Support, The Law Support Group
✨Showcase Your Relevant Experience
Make sure to highlight your previous experience in a law firm or professional services environment. Be prepared to discuss specific examples of how you've provided IT support in similar settings.
✨Demonstrate Technical Proficiency
Since the role requires strong Office 365 and iManage skills, be ready to discuss your familiarity with these tools. You might even want to prepare for practical questions or scenarios that test your knowledge.
✨Emphasise Team Collaboration
The job involves working closely with an established IT team. Share examples of how you've successfully collaborated with colleagues in the past, especially in project work or process reviews.
✨Prepare Questions About the Role
Show your interest by preparing thoughtful questions about the position and the firm's IT processes. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
