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- Tasks: Provide top-notch IT support for hardware and software in a law firm.
- Company: Join a specialist law firm in the heart of the City, known for its professional services.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic IT team that values innovation and efficiency in legal tech.
- Qualifications: Previous experience in a law firm or professional services is essential; strong Office 365 skills required.
- Other info: Opportunity to work on exciting projects and enhance your technical skills.
The predicted salary is between 30000 - 42000 £ per year.
Our client is a specialist law firm based in the City. They are seeking a 2nd Line Support Technician with a law firm/professional services background to join their established IT team.
You will be responsible for:
- Providing support to users for all computer hardware and software
- Logging support calls and documenting their outcome
- Ensuring that all calls are resolved within service level agreement timelines
- Redirecting and escalating support requests to the appropriate member of the team
- Assisting with the deployment of computers including new installations and the redeployment of existing equipment
- Assisting with the compilation and maintenance of inventory hardware and software
- Assisting with the management of user accounts
- Maintaining backup files
- Reviewing processes with the IT team
- Undertaking project work
The ideal candidate will have previous law firm experience or have worked in a professional services environment. You should also have strong Office 365 and iManage experience.
2nd Line Support Technician employer: IP Support, The Law Support Group
Contact Detail:
IP Support, The Law Support Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Technician
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, particularly Office 365 and iManage. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Network with professionals in the legal and IT sectors. Attend industry events or join relevant online forums to connect with people who work in law firms. This could lead to valuable insights and potential referrals for the position.
✨Tip Number 3
Prepare to discuss your previous experiences in a professional services environment. Be ready to share specific examples of how you've handled support calls, resolved issues, and contributed to team projects, as this will demonstrate your suitability for the role.
✨Tip Number 4
Research the law firm’s culture and values. Understanding their mission and how they operate can help you tailor your responses during the interview, showing that you're not just a fit for the role but also for the company.
We think you need these skills to ace 2nd Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, particularly within a law firm or professional services environment. Emphasise your skills with Office 365 and iManage, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in this position and how your background aligns with the responsibilities outlined in the job description. Mention specific examples of your previous work that demonstrate your ability to provide effective IT support.
Highlight Relevant Experience: When detailing your work history, focus on your achievements in previous roles, especially those related to logging support calls, resolving issues within service level agreements, and managing user accounts. This will show that you understand the demands of the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for a 2nd Line Support Technician.
How to prepare for a job interview at IP Support, The Law Support Group
✨Showcase Your Relevant Experience
Make sure to highlight your previous experience in a law firm or professional services environment. Be prepared to discuss specific examples of how you've provided IT support in similar settings.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of Office 365 and iManage, as these are crucial for the role. Be ready to answer technical questions or even solve problems on the spot to showcase your expertise.
✨Understand Service Level Agreements (SLAs)
Familiarise yourself with SLAs and how they impact IT support. Be prepared to discuss how you ensure that support calls are resolved within these timelines and how you prioritise tasks accordingly.
✨Ask Insightful Questions
Prepare thoughtful questions about the IT team's processes and challenges. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
