At a Glance
- Tasks: Resolve complex network issues and support enterprise customers in a dynamic environment.
- Company: Fast-growing tech-led managed service provider with a customer-first approach.
- Benefits: Competitive salary, overtime opportunities, hybrid working, and strong career progression.
- Other info: Collaborative culture with exposure to high-availability environments and modern technologies.
- Why this job: Join a cutting-edge team and work on next-gen network infrastructure.
- Qualifications: 2-3 years in network support, strong TCP/IP knowledge, and customer service skills.
The predicted salary is between 30000 - 35000 £ per year.
Network Support Engineers (multiple roles, L1 and L2) – Managed Services WAN/LAN, Next Gen Firewalls & Wi-Fi Hybrid – Manchester | Remote supported (minimum 3 days/week in HQ as required)
Salary £30-35k (overtime available). We’re partnered with a fast-growing, technology-led managed service provider operating at the cutting edge of full-fibre network infrastructure. With a rapidly expanding national footprint across owned dark fibre, fixed wireless, and next-generation network architecture, this organisation is building an all-star network team to support its continued growth.
Known for its customer-first approach, strong engineering culture, and commitment to innovation, the business is investing heavily in automation, software-defined networking, and NFV to deliver exceptional end-to-end network solutions. This is an excellent opportunity for an experienced L1 and L2 Network Support Engineer to play a key role in a high-performance, customer-centric environment.
The Role
As a Level 2 Network Support Engineer, you’ll be responsible for resolving complex network issues, supporting enterprise customers, and maintaining the health and availability of a diverse managed service estate. You’ll work closely with internal teams, suppliers, and customers, acting as a technical escalation point while also mentoring junior engineers. This is a hands-on role suited to someone who thrives in fast-paced MSP environments and enjoys owning problems end-to-end.
Key Responsibilities
- Handle inbound customer and partner incidents, faults, and service requests within defined SLAs
- Provide 2nd line support for customer LAN, WLAN, firewall, and routing environments
- Troubleshoot WLAN issues including AP configuration, RF optimisation, and client connectivity
- Diagnose LAN switching and routing problems, including performance and stability issues
- Manage and troubleshoot firewalls, including rule configuration, VPNs (IPSec/SSL), and IPS
- Maintain customer firewall policies and security configurations (Fortinet preferred)
- Perform regular customer estate health checks and security audits
- Produce Reason for Outage (RFO) reports, liaising with internal teams and suppliers
- Organise access to managed infrastructure in data centres and local exchanges
- Notify customers of planned maintenance and service-impacting changes
- Accurately document incidents, fixes, and in-life changes within ticketing systems and KBs
- Participate in a 24/7 on-call rota
- Provide technical guidance and mentorship to junior engineers
What We’re Looking For
Essential:
- 2–3+ years’ experience in a network support role, ideally within an MSP environment
- Strong fundamentals across TCP/IP, DNS, DHCP, VLANs, routing, and switching
- Hands-on experience supporting WLAN solutions
- Firewall administration and troubleshooting experience (Fortinet or Palo Alto highly desirable)
- Experience using network monitoring and diagnostic tools
- Strong customer service mindset with excellent communication skills
- Ability to interpret network diagrams and technical documentation
- Calm, analytical problem solver who thrives in fast-paced environments
Desirable:
- Comptia, Network +, CCNA, FCA, JNCIA-MistAI, CWNA, or equivalent certifications
- Degree in networking, computer science, engineering, or related field
- Experience with Juniper, Fortinet, Ruckus, and Cisco technologies
- Understanding of WAN technologies including DIA, Ethernet WAN, VPNs, SD-WAN, MPLS, and Broadband
Why You’ll Love It
- Opportunity to work on cutting-edge full-fibre and next-generation network infrastructure
- Strong investment in tooling, automation, and modern network architecture
- Collaborative, engineering-led culture with real career progression
- Hybrid working with flexibility and remote support
- Exposure to large-scale, high-availability customer environments
- Be part of a rapidly growing network team with ambitious plans
Network Engineer MSP/ISP - WAN/LAN in Plymouth employer: IP-People
Join a dynamic and innovative managed service provider in Manchester, where you'll be part of a collaborative engineering culture that prioritises customer satisfaction and employee growth. With a strong focus on cutting-edge technology and automation, this role offers you the chance to work on next-generation network infrastructure while enjoying hybrid working arrangements and opportunities for career progression. Embrace the challenge of a fast-paced environment and contribute to a high-performance team dedicated to delivering exceptional network solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Network Engineer MSP/ISP - WAN/LAN in Plymouth
✨Tip Number 1
Network roles are all about connections, so get networking! Attend industry meetups or online webinars to meet people in the field. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects and achievements in network support. This can really set you apart when you're chatting with potential employers.
✨Tip Number 3
Don’t just apply for jobs; engage with the companies you’re interested in. Follow them on social media, comment on their posts, and share relevant content. It shows you're genuinely interested and can help you get noticed!
✨Tip Number 4
Finally, don’t forget to check out our website for openings! We’re always on the lookout for talented network engineers like you. Apply directly through us for a better chance of landing that role!
We think you need these skills to ace Network Engineer MSP/ISP - WAN/LAN in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Engineer role. Highlight your experience with TCP/IP, DNS, and firewalls, as these are key for us. Use specific examples that showcase your skills in a managed service environment.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about network engineering and how you align with our customer-first approach. Don’t forget to mention any relevant certifications or experiences that make you a great fit for the team.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled complex network issues in the past. We love candidates who can demonstrate their analytical thinking and calmness under pressure, especially in fast-paced environments like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at IP-People
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of TCP/IP, DNS, DHCP, VLANs, and routing. Be ready to discuss your hands-on experience with WLAN solutions and firewalls, especially Fortinet or Palo Alto. The more you can demonstrate your technical expertise, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex network issues in the past. Think about times when you resolved incidents under pressure or improved a process. This will show that you thrive in fast-paced environments and can own problems end-to-end.
✨Communicate Like a Pro
Since this role involves liaising with customers and internal teams, practice explaining technical concepts in simple terms. Good communication is key, so be ready to showcase your customer service mindset and how you handle difficult situations with ease.
✨Get Familiar with the Company Culture
Research the company’s commitment to innovation and their engineering-led culture. Be prepared to discuss how your values align with theirs and how you can contribute to their customer-first approach. Showing that you understand their mission can set you apart from other candidates.
