We're recruiting for an established IT services business looking to add a 1st Line IT Support Engineer to their technical team.
This is a great opportunity for someone early in their IT career who wants to develop their skills, work with a variety of technologies and gain valuable experience in a professional IT support environment.
The Role
You’ll be part of a technical support team, helping customers resolve day-to-day IT issues while developing your knowledge across a range of systems and technologies.
Responsibilities include:
- Providing remote IT support to business users.
- Troubleshooting Windows, Microsoft 365 and general IT issues.
- Supporting hardware, software and basic networking problems.
- Managing support tickets and escalating more complex issues.
- Working alongside experienced engineers to develop your technical knowledge.
What We’re Looking For
Ideally, you’ll have:
- 6-12 months’ experience in an MSP, or 12+ months in an IT support role.
- A basic understanding of Windows and Microsoft 365.
- Some networking knowledge, including DNS, DHCP and TCP/IP.
- Good communication and customer service skills.
- A genuine interest in technology and developing your IT career.
You don't need to know everything. We're looking for someone with good technical foundations, the right attitude and a willingness to learn.
What's On Offer?
- Training and development opportunities
- Exposure to a broad range of technologies
- Supportive technical team
- Opportunities for career progression
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1st Line IT Support Engineer | MSP in Oldham employer: IP-People
Join a dynamic and innovative technology business that values expertise in IT systems and infrastructure, offering a collaborative work culture where your contributions directly impact enterprise customers. With a focus on professional growth, you'll have access to hands-on project work and opportunities to engage with cutting-edge technologies, all while enjoying the flexibility of home, office, and customer site working. This role not only promises meaningful engagement but also fosters an environment where your skills can flourish and evolve.
