At a Glance
- Tasks: Manage key customer relationships and drive value, retention, and growth.
- Company: Award-winning UK technology services business with a focus on customer success.
- Benefits: Ownership of customer relationships and opportunities for professional growth.
- Other info: Join a dynamic team and contribute to outstanding managed services.
- Why this job: Make a real impact by enhancing customer experiences and driving service improvements.
- Qualifications: Experience in Customer Success or Service Delivery within a tech environment.
The predicted salary is between 40500 - 49500 £ per year.
Service Delivery or Customer Success professional looking for your next move?
Experienced in CCaa S technologies?
Want to take real ownership of customer relationships and help drive customer value, retention and growth?
If so, please see below...
We're working with a growing, award-winning UK technology services business looking for a Customer Success Manager to manage a portfolio of key customers and ensure they get maximum value from their managed services.
The role
- Own relationships across a portfolio of key customers.
- Build trusted relationships with customer stakeholders.
- Lead regular Customer Success / Service Reviews.
- Monitor customer health, satisfaction, SLAs and service performance.
- Manage escalations and ensure issues are driven through to resolution.
- Understand customer goals and align services to their evolving needs.
- Drive customer adoption, engagement, retention and value.
- Identify opportunities for service improvement, up-sell and cross-sell.
- Develop customer success plans and track actions/outcomes.
- Work closely with Service Desk, Technical, Projects and Sales teams.
- Experience in Customer Success, Service Delivery, Service Management within an MSP/technology environment (including CCaa S).
- Strong relationship and stakeholder management skills.
- Experience managing customer reviews, SLAs, escalations and service performance.
- Commercially aware with an understanding of retention, customer value and growth.
- Proactive, organised and confident communicating with customers.
- ITIL knowledge would be beneficial.
This is an excellent opportunity to join a growing technology business where you'll have genuine ownership of customer relationships and play a key role in delivering outstanding managed services.
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Customer Success Manager – CCaaS in Nottingham employer: IP-People
IP-People is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With competitive compensation and opportunities for professional growth, employees are encouraged to develop their skills while working with cutting-edge technologies in a supportive environment. The company's commitment to employee well-being and career advancement makes it a rewarding place for those seeking meaningful employment in network support.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager – CCaaS in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IP-People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IP-People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager – CCaaS in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IP-People:Your cover letter is your chance to shine! Tell us why you want to work at IP-People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IP-People!
How to prepare for a job interview at IP-People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
