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For Companies At a Glance
- Tasks: Resolve complex network issues and support enterprise customers in a dynamic environment.
- Company: Fast-growing tech-led managed service provider with a customer-first approach.
- Benefits: Competitive salary, overtime opportunities, hybrid working, and strong career progression.
- Why this job: Join a cutting-edge team and work on next-gen network infrastructure.
- Qualifications: 2-3 years in network support, strong TCP/IP knowledge, and firewall experience.
- Other info: Collaborative culture with exposure to high-availability environments.
The predicted salary is between 28000 - 42000 £ per year.
Level 2 Network Support Engineer – Managed Services
Hybrid – Manchester | Remote supported (minimum 3 days/week in HQ as required)
Salary £35k (overtime available)
We’re partnered with a fast-growing, technology-led managed service provider operating at the cutting edge of full-fibre network infrastructure. Known for its customer-first approach, strong engineering culture, and commitment to innovation, the business is investing heavily in automation, software-defined networking, and NFV to deliver exceptional end-to-end network solutions.
This is an excellent opportunity for an experienced L2 Network Support Engineer to play a key role in a high-performance, customer-centric environment.
The Role
As a Level 2 Network Support Engineer, you’ll be responsible for resolving complex network issues, supporting enterprise customers, and maintaining the health and availability of a diverse managed service estate. You’ll work closely with internal teams, suppliers, and customers, acting as a technical escalation point while also mentoring junior engineers. This is a hands-on role suited to someone who thrives in fast-paced MSP environments and enjoys owning problems end-to-end.
Key Responsibilities
- Handle inbound customer and partner incidents, faults, and service requests within defined SLAs
- Provide 2nd line support for customer LAN, WLAN, firewall, and routing environments
- Troubleshoot WLAN issues including AP configuration, RF optimisation, and client connectivity
- Diagnose LAN switching and routing problems, including performance and stability issues
- Manage and troubleshoot firewalls, including rule configuration, VPNs (IPSec/SSL), and IPS
- Maintain customer firewall policies and security configurations (Fortinet preferred)
- Perform regular customer estate health checks and security audits
- Produce Reason for Outage (RFO) reports, liaising with internal teams and suppliers
- Organise access to managed infrastructure in data centres and local exchanges
- Notify customers of planned maintenance and service-impacting changes
- Accurately document incidents, fixes, and in-life changes within ticketing systems and KBs
- Participate in a 24/7 on-call rota
- Provide technical guidance and mentorship to junior engineers
What We’re Looking For
- 2–3+ years’ experience in a network support role, ideally within an MSP environment
- Strong fundamentals across TCP/IP, DNS, DHCP, VLANs, routing, and switching
- Hands-on experience supporting WLAN solutions
- Firewall administration and troubleshooting experience (Fortinet or Palo Alto highly desirable)
- Experience using network monitoring and diagnostic tools
- Strong customer service mindset with excellent communication skills
- Ability to interpret network diagrams and technical documentation
- Calm, analytical problem solver who thrives in fast-paced environments
- CCNA, FCA, JNCIA-MistAI, CWNA, or equivalent certifications
- Degree in networking, computer science, engineering, or related field
- Experience with Juniper, Fortinet, Ruckus, and Cisco technologies
- Understanding of WAN technologies including DIA, Ethernet WAN, VPNs, SD-WAN, MPLS, and Broadband
Why You’ll Love It
- Opportunity to work on cutting-edge full-fibre and next-generation network infrastructure
- Strong investment in tooling, automation, and modern network architecture
- Collaborative, engineering-led culture with real career progression
- Hybrid working with flexibility and remote support
- Exposure to large-scale, high-availability customer environments
- Be part of a rapidly growing network team with ambitious plans
Network Suuport Engineer (2nd Line) ISP - WAN/LAN, Next Gen Firewalls & Wi-Fi in Manchester employer: IP-People
Contact Detail:
IP-People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Suuport Engineer (2nd Line) ISP - WAN/LAN, Next Gen Firewalls & Wi-Fi in Manchester
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or tech conferences related to network engineering. It’s a great way to make connections and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills in practical ways! Consider setting up a home lab to demonstrate your troubleshooting abilities with firewalls and WLAN solutions. This hands-on experience can really impress potential employers.
✨Tip Number 3
Don’t just apply for jobs; engage with the companies you’re interested in! Follow them on social media, comment on their posts, and share relevant content. This can help you get noticed and show your enthusiasm for their work.
✨Tip Number 4
Apply through our website! We’re always looking for talented individuals like you. Make sure to tailor your application to highlight your experience with TCP/IP, VLANs, and firewall management to stand out from the crowd.
We think you need these skills to ace Network Suuport Engineer (2nd Line) ISP - WAN/LAN, Next Gen Firewalls & Wi-Fi in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Level 2 Network Support Engineer role. Highlight your experience with WAN/LAN, firewalls, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for network support and how you can contribute to our customer-first approach. Let us know why you're excited about this opportunity at StudySmarter.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex network issues in the past. We love candidates who can demonstrate their analytical skills and calmness under pressure, especially in fast-paced environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at IP-People
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of TCP/IP, DNS, DHCP, VLANs, and routing. Be ready to discuss your hands-on experience with WLAN solutions and firewalls, especially Fortinet or Palo Alto. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex network issues in the past. Think about times when you resolved a tricky incident or improved a process. This will demonstrate your analytical skills and ability to thrive in fast-paced environments.
✨Emphasise Customer Service
Since this role is customer-centric, be ready to talk about your approach to customer service. Share experiences where you went above and beyond to help a client or resolve an issue. Highlighting your strong communication skills will show that you understand the importance of a customer-first mindset.
✨Familiarise Yourself with the Company Culture
Research the company’s commitment to innovation and automation. Be prepared to discuss how you can contribute to their engineering-led culture. Showing that you align with their values and are excited about their growth will make you a standout candidate.
