At a Glance
- Tasks: Resolve complex network issues and support enterprise customers in a dynamic environment.
- Company: Fast-growing tech-led managed service provider with a customer-first approach.
- Benefits: Competitive salary, overtime opportunities, hybrid working, and strong career progression.
- Other info: Collaborative culture with exposure to high-availability environments and modern technologies.
- Why this job: Join a cutting-edge team and work on next-gen network infrastructure.
- Qualifications: 2-3 years in network support, strong TCP/IP knowledge, and customer service skills.
The predicted salary is between 30000 - 35000 £ per year.
Network Support Engineers (multiple roles, L1 and L2) – Managed Services WAN/LAN, Next Gen Firewalls & Wi-Fi Hybrid – Manchester | Remote supported (minimum 3 days/week in HQ as required)
Salary £30-35k (overtime available)
We’re partnered with a fast-growing, technology-led managed service provider operating at the cutting edge of full-fibre network infrastructure. With a rapidly expanding national footprint across owned dark fibre, fixed wireless, and next-generation network architecture, this organisation is building an all-star network team to support its continued growth.
Known for its customer-first approach, strong engineering culture, and commitment to innovation, the business is investing heavily in automation, software-defined networking, and NFV to deliver exceptional end-to-end network solutions. This is an excellent opportunity for an experienced L1 and L2 Network Support Engineer to play a key role in a high-performance, customer-centric environment.
The Role
As a Level 2 Network Support Engineer, you’ll be responsible for resolving complex network issues, supporting enterprise customers, and maintaining the health and availability of a diverse managed service estate. You’ll work closely with internal teams, suppliers, and customers, acting as a technical escalation point while also mentoring junior engineers. This is a hands-on role suited to someone who thrives in fast-paced MSP environments and enjoys owning problems end-to-end.
Key Responsibilities
- Handle inbound customer and partner incidents, faults, and service requests within defined SLAs
- Provide 2nd line support for customer LAN, WLAN, firewall, and routing environments
- Troubleshoot WLAN issues including AP configuration, RF optimisation, and client connectivity
- Diagnose LAN switching and routing problems, including performance and stability issues
- Manage and troubleshoot firewalls, including rule configuration, VPNs (IPSec/SSL), and IPS
- Maintain customer firewall policies and security configurations (Fortinet preferred)
- Perform regular customer estate health checks and security audits
- Produce Reason for Outage (RFO) reports, liaising with internal teams and suppliers
- Organise access to managed infrastructure in data centres and local exchanges
- Notify customers of planned maintenance and service-impacting changes
- Accurately document incidents, fixes, and in-life changes within ticketing systems and KBs
- Participate in a 24/7 on-call rota
- Provide technical guidance and mentorship to junior engineers
What We’re Looking For
- 2–3+ years’ experience in a network support role, ideally within an MSP environment
- Strong fundamentals across TCP/IP, DNS, DHCP, VLANs, routing, and switching
- Hands-on experience supporting WLAN solutions
- Firewall administration and troubleshooting experience (Fortinet or Palo Alto highly desirable)
- Experience using network monitoring and diagnostic tools
- Strong customer service mindset with excellent communication skills
- Ability to interpret network diagrams and technical documentation
- Calm, analytical problem solver who thrives in fast-paced environments
- Comptia, Network +, CCNA, FCA, JNCIA-MistAI, CWNA, or equivalent certifications
- Degree in networking, computer science, engineering, or related field
- Experience with Juniper, Fortinet, Ruckus, and Cisco technologies
- Understanding of WAN technologies including DIA, Ethernet WAN, VPNs, SD-WAN, MPLS, and Broadband
Why You’ll Love It
- Opportunity to work on cutting-edge full-fibre and next-generation network infrastructure
- Strong investment in tooling, automation, and modern network architecture
- Collaborative, engineering-led culture with real career progression
- Hybrid working with flexibility and remote support
- Exposure to large-scale, high-availability customer environments
- Be part of a rapidly growing network team with ambitious plans
Network Engineer MSP- WAN/LAN in Manchester employer: IP-People
IP-People is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With competitive compensation and opportunities for professional growth, employees are encouraged to develop their skills while working with cutting-edge technologies in a supportive environment. The company's commitment to employee well-being and career advancement makes it a rewarding place for those seeking meaningful employment in network support.
StudySmarter Expert Advice🤫
We think this is how you could land Network Engineer MSP- WAN/LAN in Manchester
✨Tip Number 1
Network engineers, listen up! When you're networking, don't just stick to the usual suspects. Attend industry meetups and tech events to connect with potential employers and fellow engineers. You never know who might be looking for someone with your skills!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source initiatives that showcase your expertise in network support. This not only boosts your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Don’t underestimate the power of social media! Use platforms like LinkedIn to connect with recruiters and hiring managers in the MSP space. Share relevant content and engage with posts to get noticed in the right circles.
✨Tip Number 4
Finally, apply through our website! We’re always on the lookout for talented network engineers. By applying directly, you’ll have a better chance of getting noticed by our hiring team. Let’s get you on board!
We think you need these skills to ace Network Engineer MSP- WAN/LAN in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Engineer role. Highlight your experience with LAN/WAN, firewalls, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for network engineering and why you’re excited about joining our team. Let us know how you can contribute to our customer-first approach.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex network issues in the past. We love candidates who can demonstrate their analytical thinking and calmness under pressure!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at IP-People
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of TCP/IP, DNS, DHCP, VLANs, and routing. Be ready to discuss your hands-on experience with WLAN solutions and firewalls, especially Fortinet or Palo Alto. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex network issues in the past. Think about times when you resolved customer incidents or improved network performance. This will demonstrate your analytical skills and ability to thrive in a fast-paced environment.
✨Understand Their Customer-Centric Approach
Since the company prides itself on a customer-first approach, be ready to discuss how you’ve provided excellent customer service in previous roles. Highlight any experiences where you went above and beyond to ensure customer satisfaction, as this aligns with their values.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's network infrastructure, their approach to automation, and how they support their engineers' growth. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
