At a Glance
- Tasks: Resolve complex network issues and support enterprise customers in a dynamic environment.
- Company: Fast-growing tech-led managed service provider with a customer-first approach.
- Benefits: Competitive salary, overtime opportunities, hybrid working, and strong career progression.
- Other info: Collaborative culture with exposure to high-availability environments and modern technologies.
- Why this job: Join a cutting-edge team and work on next-gen network infrastructure.
- Qualifications: 2-3 years in network support, strong TCP/IP knowledge, and customer service skills.
The predicted salary is between 30000 - 35000 £ per year.
Network Support Engineers (multiple roles, L1 and L2) – Managed Services WAN/LAN, Next Gen Firewalls & Wi-Fi Hybrid – Manchester | Remote supported (minimum 3 days/week in HQ as required)
Salary £30-35k (overtime available)
We’re partnered with a fast-growing, technology-led managed service provider operating at the cutting edge of full-fibre network infrastructure. With a rapidly expanding national footprint across owned dark fibre, fixed wireless, and next-generation network architecture, this organisation is building an all-star network team to support its continued growth.
Known for its customer-first approach, strong engineering culture, and commitment to innovation, the business is investing heavily in automation, software-defined networking, and NFV to deliver exceptional end-to-end network solutions. This is an excellent opportunity for an experienced L1 and L2 Network Support Engineer to play a key role in a high-performance, customer-centric environment.
The Role
As a Level 2 Network Support Engineer, you’ll be responsible for resolving complex network issues, supporting enterprise customers, and maintaining the health and availability of a diverse managed service estate. You’ll work closely with internal teams, suppliers, and customers, acting as a technical escalation point while also mentoring junior engineers. This is a hands-on role suited to someone who thrives in fast-paced MSP environments and enjoys owning problems end-to-end.
Key Responsibilities
- Handle inbound customer and partner incidents, faults, and service requests within defined SLAs
- Provide 2nd line support for customer LAN, WLAN, firewall, and routing environments
- Troubleshoot WLAN issues including AP configuration, RF optimisation, and client connectivity
- Diagnose LAN switching and routing problems, including performance and stability issues
- Manage and troubleshoot firewalls, including rule configuration, VPNs (IPSec/SSL), and IPS
- Maintain customer firewall policies and security configurations (Fortinet preferred)
- Perform regular customer estate health checks and security audits
- Produce Reason for Outage (RFO) reports, liaising with internal teams and suppliers
- Organise access to managed infrastructure in data centres and local exchanges
- Notify customers of planned maintenance and service-impacting changes
- Accurately document incidents, fixes, and in-life changes within ticketing systems and KBs
- Participate in a 24/7 on-call rota
- Provide technical guidance and mentorship to junior engineers
What We’re Looking For
- 2–3+ years’ experience in a network support role, ideally within an MSP environment
- Strong fundamentals across TCP/IP, DNS, DHCP, VLANs, routing, and switching
- Hands-on experience supporting WLAN solutions
- Firewall administration and troubleshooting experience (Fortinet or Palo Alto highly desirable)
- Experience using network monitoring and diagnostic tools
- Strong customer service mindset with excellent communication skills
- Ability to interpret network diagrams and technical documentation
- Calm, analytical problem solver who thrives in fast-paced environments
- Comptia, Network +, CCNA, FCA, JNCIA-MistAI, CWNA, or equivalent certifications
- Degree in networking, computer science, engineering, or related field
- Experience with Juniper, Fortinet, Ruckus, and Cisco technologies
- Understanding of WAN technologies including DIA, Ethernet WAN, VPNs, SD-WAN, MPLS, and Broadband
Why You’ll Love It
- Opportunity to work on cutting-edge full-fibre and next-generation network infrastructure
- Strong investment in tooling, automation, and modern network architecture
- Collaborative, engineering-led culture with real career progression
- Hybrid working with flexibility and remote support
- Exposure to large-scale, high-availability customer environments
- Be part of a rapidly growing network team with ambitious plans
Network Engineer MSP- WAN/LAN in Manchester employer: IP-People
IP-People is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With competitive compensation and opportunities for professional growth, employees are encouraged to develop their skills while working with cutting-edge technologies in a supportive environment. The company's commitment to employee well-being and career advancement makes it a rewarding place for those seeking meaningful employment in network support.
StudySmarter Expert Advice🤫
We think this is how you could land Network Engineer MSP- WAN/LAN in Manchester
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like IP-People and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like IP-People.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Network Engineer MSP- WAN/LAN in Manchester
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at IP-People.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at IP-People.
How to prepare for a job interview at IP-People
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
