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- Tasks: Provide first-line support for network issues and troubleshoot connectivity problems.
- Company: Fast-growing service provider with a focus on next-gen network technologies.
- Benefits: Competitive salary, hybrid working, and opportunities for skill development.
- Why this job: Join a dynamic team and work with cutting-edge network infrastructure.
- Qualifications: Experience in technical support and strong problem-solving skills required.
- Other info: Great career progression opportunities in a supportive engineering culture.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen for a Level 1 Network Engineer to join a fast-growing service provider delivering connectivity and managed network services to enterprise and business customers. The organisation is expanding its national full-fibre network infrastructure and investing heavily in next-generation network technologies, automation, and software-defined architecture.
You will join a customer-focused support team responsible for maintaining reliable network services while delivering excellent technical assistance to customers and partners.
The Role
As an L1 Network Engineer, you will act as a first point of contact for network-related support requests. The role focuses on monitoring infrastructure, troubleshooting connectivity issues, and ensuring incidents are resolved efficiently within defined service levels. You will also work closely with internal engineering teams and third-party suppliers to escalate and resolve more complex issues. This role is ideal for someone with a strong interest in networking who enjoys problem solving and working within a fast-paced service provider environment.
Key Responsibilities
- Handle inbound customer and partner incidents, faults, and service requests in line with SLA targets
- Monitor network infrastructure and customer services using internal monitoring tools
- Troubleshoot connectivity issues relating to WAN, LAN, Wi-Fi, and VoIP services
- Provide first-line support for LAN and wireless connectivity issues including client access and configuration queries
- Assist with firewall access checks and basic VPN connectivity troubleshooting
- Document incidents, troubleshooting steps, and resolutions within ticketing systems
- Communicate updates to customers throughout the lifecycle of support tickets
- Notify stakeholders of planned maintenance and service-impacting changes
- Produce outage reports and coordinate with internal teams or suppliers when required
- Maintain knowledge base documentation for recurring issues and solutions
- Participate in a 24/7 on-call rota
What We’re Looking For
Essential
- Experience providing technical support within a service desk or network support environment
- Strong troubleshooting and analytical problem-solving skills
- Excellent written and verbal communication skills
- Ability to work effectively in a fast-paced, customer-focused environment
- A proactive mindset with strong attention to detail
Desirable
- Certifications such as CompTIA Network+, A+, or similar
- Understanding of WAN connectivity technologies including DIA, Ethernet WAN, VPNs, and broadband
- Familiarity with monitoring platforms (e.g., SolarWinds, Zabbix, LibreNMS)
- Experience working with ticketing platforms such as Zendesk, Remedy, or Salesforce
- Previous experience in a Network Engineering role
Why Join
- Work with modern full-fibre and next-generation network infrastructure
- Exposure to large-scale service provider environments
- Supportive engineering culture with opportunities to develop networking skills
- Hybrid working with flexibility
- Clear progression opportunities within a growing network engineering team
Network Engineer in Manchester employer: IP-People
Contact Detail:
IP-People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Engineer in Manchester
✨Tip Number 1
Network with industry professionals! Attend local tech meetups or online webinars to connect with others in the field. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source networking projects. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for technical interviews by brushing up on your troubleshooting skills. Practice common scenarios you might face as a Level 1 Network Engineer, so you're ready to impress when it counts.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your passion for networking and customer support.
We think you need these skills to ace Network Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in network support and technical troubleshooting. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for networking and problem-solving. Let us know why you’re excited about joining our team and how you can contribute to our customer-focused approach.
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at IP-People
✨Know Your Networking Basics
Brush up on your knowledge of WAN, LAN, and Wi-Fi technologies. Be ready to discuss how these work and any troubleshooting you've done in the past. This will show your passion for networking and your ability to handle the technical aspects of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled connectivity issues or provided support in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your analytical skills in action.
✨Communicate Clearly
Since you'll be dealing with customers and partners, practice explaining technical concepts in simple terms. During the interview, focus on clear and concise communication, as this is crucial for a Level 1 Network Engineer who needs to keep clients informed throughout the support process.
✨Familiarise Yourself with Tools
If you have experience with monitoring platforms like SolarWinds or ticketing systems like Zendesk, mention it! If not, do a bit of research on these tools. Showing that you're proactive about learning can really impress the interviewers and demonstrate your readiness for the role.