IP-People in Manchester seeks an experienced Service Desk Manager / Operations Lead to oversee its MSP service delivery operation and drive performance, process improvements and automation. You will manage day-to-day activity, SLAs and reporting, working with senior leadership and technical managers.
The role emphasizes balancing customer expectations, engineer workloads and commercial priorities while maintaining high-quality service and strong team performance.
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MSP Operations Lead – Service Delivery Manager in Manchester employer: IP-People
Join a dynamic and innovative technology business that values expertise in IT systems and infrastructure, offering a collaborative work culture where your contributions directly impact enterprise customers. With a focus on professional growth, you'll have access to hands-on project work and opportunities to engage with cutting-edge technologies, all while enjoying the flexibility of home, office, and customer site working. This role not only promises meaningful engagement but also fosters an environment where your skills can flourish and evolve.
