At a Glance
- Tasks: Be the first point of contact for technical incidents and troubleshoot a variety of issues.
- Company: Join a leading UK technology provider with a focus on innovation and growth.
- Benefits: Hybrid working, structured training, mentoring, and opportunities for certifications.
- Other info: Exciting career growth opportunities in a supportive team.
- Why this job: Gain hands-on experience in a dynamic environment while supporting cutting-edge technologies.
- Qualifications: Customer-focused attitude and a passion for IT; prior experience is a plus but not required.
The predicted salary is between 22050 - 26950 £ per year.
Passionate about delivering excellent customer support? Want to join a company that will expose and train you in a wide range of technologies? Excited about working in a leading and expanding technology company? If so, please see below...
A leading UK technology provider is expanding its Service Operations team and hiring a First Line Support Engineer. Manchester – Hybrid working - this role will involve shift based working at periods. This is a great opportunity to work within a secure, mission-critical environment, supporting public and private cloud platforms, secure infrastructure, backup and monitoring services, unified communications environments, and blue-light telecoms systems. You’ll gain exposure to modern and legacy technologies while developing your skills in a high-performing, supportive team.
What You’ll Be Doing
- As a First Line Support Engineer, you’ll be the first point of contact for technical incidents across a broad range of technologies, handling issues end-to-end.
- You will work across platforms including secure infrastructure, hybrid cloud, unified telecoms, and blue-light service environments, with responsibilities such as:
- Troubleshooting and resolving hardware, software, voice, network and cloud-related issues
- Supporting systems across public cloud, private cloud, and secure hosted environments
- Monitoring critical systems using tools such as CheckMK, Virsae and SBC monitoring
- Managing and updating backup, patching and monitoring services
- Working with technologies such as: Windows OS, Windows Server, Active Directory
- Producing RCA and outage documentation
- Liaising with 2nd/3rd line engineers and external partners
- Maintaining strong communication with customers throughout each incident lifecycle
About You
- You’ll thrive in this role if you are:
- Self-motivated and proactive
- Customer-focused with excellent communication skills
- Dynamic, positive and eager to develop
- Passionate about IT, problem-solving and technology
Experience in an IT support position is beneficial, but not essential. A strong work ethic, willingness to learn and genuine interest in IT are what matter most. You’ll receive structured training, mentoring, and opportunities to gain further certifications.
First Line Support Engineer – Leading UK Technology Provider in Manchester employer: IP-People
IP-People is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With competitive compensation and opportunities for professional growth, employees are encouraged to develop their skills while working with cutting-edge technologies in a supportive environment. The company's commitment to employee well-being and career advancement makes it a rewarding place for those seeking meaningful employment in network support.
StudySmarter Expert Advice🤫
We think this is how you could land First Line Support Engineer – Leading UK Technology Provider in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IP-People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IP-People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace First Line Support Engineer – Leading UK Technology Provider in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IP-People:Your cover letter is your chance to shine! Tell us why you want to work at IP-People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IP-People!
How to prepare for a job interview at IP-People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
