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For Companies At a Glance
- Tasks: Be the first point of contact for tech issues and troubleshoot across various platforms.
- Company: Leading UK technology provider with a focus on innovation and support.
- Benefits: Hybrid working, 25 days holiday, enhanced parental packages, and wellbeing initiatives.
- Why this job: Join a dynamic team and develop your IT skills in a supportive environment.
- Qualifications: Customer-focused attitude and a passion for technology; experience is a plus but not essential.
- Other info: Enjoy a friendly culture with social events and volunteering opportunities.
The predicted salary is between 24000 - 36000 £ per year.
A major UK technology provider—featured in the Sunday Times Tech Track 100 and FT1000—is expanding its Service Operations team and hiring a First Line Support Engineer. An opportunity to work within a secure, mission-critical environment, supporting public and private cloud platforms, secure infrastructure, backup and monitoring services, unified communications environments, and blue-light telecoms systems. You will gain exposure to modern and legacy technologies while developing your skills in a high-performing, supportive team.
What's on Offer
- Hybrid working — remote available when working a late shift
- Monday–Friday initially, moving to a shift pattern once trained
- Flexibility in how shift patterns are built
- 25 days holiday + bank holidays (increasing with service)
- Enhanced maternity/paternity packages and strong pension contributions
- Wellbeing-focused culture with mental health first aiders and EAP access
- Electric vehicle scheme, cycle-to-work scheme, tech scheme and health plans
- A friendly, collaborative culture with regular social and volunteering opportunities
What You'll Be Doing
As a First Line Support Specialist, you will be the first point of contact for technical incidents across a broad range of technologies, handling issues end-to-end. You will work across platforms including secure infrastructure, hybrid cloud, unified telecoms, and blue-light service environments, with responsibilities such as:
- Troubleshooting and resolving hardware, software, voice, network and cloud-related issues
- Supporting systems across public cloud, private cloud, and secure hosted environments
- Monitoring critical systems using tools such as CheckMK, Virsae and SBC monitoring
- Managing and updating backup, patching and monitoring services
- Providing support on unified communications platforms including Avaya (blue-light), Gamma, NICE CXOne and legacy telephony systems
- Working with technologies such as: Windows OS, Windows Server, Active Directory, VPN troubleshooting, Avaya System Manager, Office 365, VMware, PowerShell
- Producing RCA and outage documentation
- Liaising with 2nd/3rd line engineers and external partners
- Maintaining strong communication with customers throughout each incident lifecycle
About You
You will thrive in this role if you are:
- Self-motivated and proactive
- Customer-focused with excellent communication skills
- Dynamic, positive and eager to develop
- Passionate about IT, problem-solving and technology
- Experience in an IT support position is beneficial, but not essential. A strong work ethic, willingness to learn and genuine interest in IT are what matter most. You will receive structured training, mentoring, and opportunities to gain further certifications.
Get in touch to discuss this opportunity.
First Line Support in Manchester employer: IP-People
Contact Detail:
IP-People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its tech stack, especially around cloud platforms and unified communications. Show them you're not just another candidate; you're genuinely interested in their work.
✨Tip Number 3
Practice your troubleshooting skills! Set up a home lab or use virtual machines to get hands-on experience with Windows OS, Active Directory, and other technologies mentioned in the job description. This will give you confidence during technical interviews.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are eager to join our team. Plus, it shows you're proactive and serious about landing that First Line Support role.
We think you need these skills to ace First Line Support in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the First Line Support role. Highlight any relevant IT support experience, even if it's informal, and don’t forget to mention your problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and customer service. Share specific examples of how you've tackled challenges in the past, and show us why you’re the perfect fit for our team.
Show Off Your Communication Skills: As a First Line Support Engineer, communication is key. In your application, demonstrate your ability to explain technical issues clearly and concisely. This will help us see how you can effectively liaise with customers and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our friendly, collaborative culture!
How to prepare for a job interview at IP-People
✨Know Your Tech
Familiarise yourself with the technologies mentioned in the job description, like Windows OS, Active Directory, and cloud platforms. Brush up on troubleshooting techniques for hardware and software issues, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Show Off Your Communication Skills
As a First Line Support Engineer, communication is key. Practice explaining technical concepts in simple terms. You might be asked how you would handle a frustrated customer, so think of examples where you've successfully resolved issues while keeping the customer informed.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to troubleshoot an issue or work under pressure. Be ready to walk the interviewer through your thought process and the steps you took to resolve the situation.
✨Demonstrate Your Passion for IT
Let your enthusiasm for technology shine through! Share any personal projects, certifications, or courses you've taken related to IT. This shows you're proactive and genuinely interested in the field, which is something employers love to see.