At a Glance
- Tasks: Provide 1st & 2nd line IT support and troubleshoot technical issues.
- Company: Join a growing Managed Service Provider with a focus on development.
- Benefits: Competitive salary, hybrid working, funded certifications, and gym membership.
- Other info: Enjoy clear progression opportunities and quarterly team events.
- Why this job: Be part of a supportive team and enhance your IT skills.
- Qualifications: Experience in IT support, strong troubleshooting, and communication skills.
The predicted salary is between 28000 - 32000 £ per year.
Looking to join a growing MSP that genuinely invests in your development and gives you exposure to a wide range of technologies? We’re hiring a 2nd Line IT Support Engineer to join an award-winning Managed Service Provider supporting schools and businesses across Greater Manchester. This is an excellent opportunity for an ambitious IT professional who enjoys troubleshooting, customer interaction, and working within a fast-paced technical environment.
The Role:
- Providing 1st & 2nd line technical support across hardware, software, servers, and networks
- Managing helpdesk tickets through to resolution or escalation
- Supporting Microsoft 365, Windows environments, backups, and documentation
- Troubleshooting desktop, user, and infrastructure issues remotely and onsite
- Delivering excellent customer service and technical guidance to clients
- Working closely with vendors and third parties when required
What we’re looking for:
- Experience within a 1st / 2nd Line IT Support or Helpdesk role
- Strong troubleshooting skills across Windows OS & networking
- Experience supporting Microsoft 365 environments
- Excellent communication and customer-facing skills
- MSP experience would be highly advantageous
- Full UK driving licence
What’s in it for you?
- £28,000 - £32,000 salary
- Hybrid working – 3 days in the office
- Funded Microsoft & CompTIA certifications
- Clear progression opportunities
- Gym membership & cycle-to-work scheme
- 23 days holiday + birthday off
- Quarterly team events
- Supportive, collaborative team environment
Location: Oldham
Full-time | Permanent | Monday-Friday
If you’re looking for a company where you can continue developing technically whilst being genuinely valued as part of the team — I’d love to hear from you.
Apply directly or message me for more information.
2nd Line IT Support Engineer (IT Managed Services) in Manchester employer: IP-People
Join a dynamic Managed Service Provider in Oldham that prioritises your professional growth and offers a collaborative work culture. With a focus on employee development through funded certifications and clear progression paths, you'll thrive in a supportive environment while enjoying benefits like hybrid working, gym memberships, and team events. This is an ideal workplace for IT professionals eager to enhance their skills and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer (IT Managed Services) in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with potential employers, share specific examples of how you've solved tech issues in the past. It’ll make you stand out as a problem-solver.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are keen on joining our team. Plus, it gives you a better chance to showcase your passion for the role.
We think you need these skills to ace 2nd Line IT Support Engineer (IT Managed Services) in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your troubleshooting skills and any experience with Microsoft 365, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT support and how you can contribute to our team. Share specific examples of your customer service skills and technical expertise.
Show Your Personality:We love a bit of personality! Don’t be afraid to let your enthusiasm for technology and helping others shine through in your application. It helps us see if you’d be a good fit for our collaborative environment.
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It’s the quickest way for us to receive your application and start the conversation!
How to prepare for a job interview at IP-People
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows OS, Microsoft 365, and networking. Be ready to discuss specific troubleshooting scenarios you've encountered in previous roles, as this will show your practical experience.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've delivered excellent service in the past. Think about times when you turned a frustrated client into a satisfied one — those stories will resonate well!
✨Familiarise Yourself with the Company
Do a bit of research on the Managed Service Provider you're interviewing with. Understand their values, the technologies they use, and their client base. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for growth. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
