At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues for users.
- Company: Join a growing Managed Service Provider with a focus on career development.
- Benefits: Gain hands-on experience, training, and opportunities for career progression.
- Other info: Full UK driving licence required for onsite support in Greater Manchester.
- Why this job: Kickstart your IT career with exposure to diverse technologies and professional growth.
- Qualifications: Some hands-on IT experience and a passion for learning.
The predicted salary is between 27000 - 33000 £ per year.
1st Line Onsite Support Engineer | Greater Manchester
Passionate about customer facing IT support?
Looking to get your foot in the door with an MSP and build a proper career in IT?
if so, please see below...
We're working with a growing Managed Service Provider looking for a Junior / 1st Line Onsite Support Engineer to join their technical team.
This could be an excellent opportunity for someone early in their IT career who has the right technical foundations and attitude but needs an employer prepared to invest in their training and development.
You'll be working alongside experienced engineers and getting exposure to a much broader range of technology than you would typically see in an internal IT role.
The environment covers
- Microsoft 365
- Windows 10/11
- Active Directory & Entra ID
- Exchange Online
- Networking, Wi-Fi, DNS & DHCP
- Switches, routers & firewalls
- Hardware and software deployments
- Servers & cloud infrastructure
- Backups, security and endpoint management
- Ticketing, PSA & RMM platforms
You'll initially focus on 1st Line support and onsite engineering, helping users, troubleshooting technical issues and learning how a professional MSP operates.
But the important bit is where it can take you.
There's a genuine opportunity to develop through Service Desk → Senior Support → Project Engineering → Consultancy / Architecture, depending on where your strengths and interests take you.
You don't need years of MSP experience.
We'd be interested in somebody with some hands-on IT experience, whether that's a junior support role, apprenticeship, college/university, internal IT or another technical environment.
What matters is that you're technically curious, good with people, willing to learn and genuinely want to build a career in IT.
You'll be joining a growing MSP with experienced engineers around you, excellent training and genuine technical progression rather than being stuck resetting passwords forever.
A full UK driving licence is required, as the position includes onsite customer support around Greater Manchester.
Interested? Apply or drop me a message directly for a confidential chat.
1st Line Onsite Support Engineer in Manchester employer: IP-People
Join a dynamic and innovative technology business that values expertise in IT systems and infrastructure, offering a collaborative work culture where your contributions directly impact enterprise customers. With a focus on professional growth, you'll have access to hands-on project work and opportunities to engage with cutting-edge technologies, all while enjoying the flexibility of home, office, and customer site working. This role not only promises meaningful engagement but also fosters an environment where your skills can flourish and evolve.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Onsite Support Engineer in Manchester
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like IP-People!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like IP-People.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace 1st Line Onsite Support Engineer in Manchester
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at IP-People and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at IP-People
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at IP-People.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like IP-People will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
