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For Companies At a Glance
- Tasks: Manage and grow client relationships while driving revenue through strategic account development.
- Company: Fast-growing Managed Services and Customer Experience technology provider.
- Benefits: Competitive salary, uncapped commission, and work-from-home flexibility.
- Other info: Strong earning potential with an established customer base.
- Why this job: Join a dynamic team and make a real impact in the CCaaS solutions space.
- Qualifications: Proven experience in account management within MSP or technology services.
The predicted salary is between 60000 - 80000 £ per year.
Are you an experienced Account Director with a background in the MSP space? Passionate about CCaaS solutions? Prefer to work from home? If so, please see below...
We're working with a fast-growing Managed Services and Customer Experience technology provider looking to hire an Account Director to manage and grow a portfolio of established clients. This is a high-impact role focused on account development, upselling and cross-selling across a broad portfolio of cloud, networking and customer engagement solutions.
The Opportunity
You'll inherit a base of long-standing, high-value customers, giving you a strong platform to generate revenue through strategic account growth rather than cold acquisition. You'll operate as a trusted advisor, aligning technology solutions to client objectives while driving commercial outcomes.
What You'll Be Doing
- Owning and developing key client relationships across enterprise and/or public sector accounts
- Identifying and delivering upsell and cross-sell opportunities across managed services and cloud solutions
- Translating business requirements into end-to-end technical solutions (CCaaS, networking, cloud, managed services)
- Leading account strategy and customer lifecycle management
- Working closely with delivery and technical teams to ensure service excellence and continuous improvement
- Collaborating with vendors and partners to shape compelling customer propositions
What We're Looking For
- Proven experience in a senior Account Director / Account Manager role within an MSP or technology services environment
- Strong track record of high-value account growth and revenue delivery
- Experience selling or managing CCaaS / customer experience platforms
- Background working with large enterprise and/or public sector clients
- Commercially astute with the ability to operate at both strategic and technical levels
What's on Offer
Competitive base salary + uncapped commission structure. Established customer base with strong earning potential.
Account Director – CCaaS Solutions in London employer: IP-People
Contact Detail:
IP-People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director – CCaaS Solutions in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the MSP and CCaaS space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Account Director role!
✨Tip Number 2
Showcase your expertise! Create a personal brand on LinkedIn that highlights your experience with account growth and customer engagement solutions. Share insights, articles, or even your own thoughts on trends in the CCaaS market to attract attention from potential employers.
✨Tip Number 3
Prepare for interviews by understanding the company’s client base and their specific needs. Be ready to discuss how you can drive revenue through upselling and cross-selling. Tailor your examples to show how you’ve successfully managed similar accounts in the past.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Account Director – CCaaS Solutions in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Director. Highlight your experience in the MSP space and any specific achievements related to CCaaS solutions. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about CCaaS and how your background aligns with our needs. Be genuine and let your personality come through – we love that!
Showcase Your Achievements: When detailing your experience, focus on quantifiable results. Did you grow a client portfolio or increase revenue? Numbers speak volumes, so let us know how you've made an impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at IP-People
✨Know Your CCaaS Inside Out
Make sure you brush up on your knowledge of CCaaS solutions. Be ready to discuss how these technologies can benefit clients and align with their objectives. This will show that you're not just familiar with the product, but that you can also translate its benefits into real-world applications.
✨Showcase Your Account Management Skills
Prepare specific examples from your past experiences where you've successfully managed high-value accounts. Highlight instances where you've identified upsell or cross-sell opportunities and how you executed those strategies. This will demonstrate your ability to drive revenue growth effectively.
✨Understand the Company’s Client Base
Research the company’s existing clients and their industries. Knowing who they work with and the challenges those clients face will help you tailor your responses during the interview. It shows that you’re proactive and genuinely interested in contributing to their success.
✨Prepare Questions for Them
Think of insightful questions to ask about the role, the team, and the company's future direction. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it demonstrates your strategic thinking and engagement.