At a Glance
- Tasks: Provide top-notch technical support and assist with IT solutions for diverse clients.
- Company: Join a supportive MSP team that values your ideas and contributions.
- Benefits: Enjoy private medical, pension plans, company events, and ongoing training.
- Other info: Dynamic role with opportunities for growth and collaboration.
- Why this job: Make a real impact while working with cutting-edge technologies and clients.
- Qualifications: Experience with Windows, Microsoft 365, networking, and strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
Are you an experienced IT Support Engineer with a background in the MSP space? Enjoy working a varied role, supporting and delivering customer solutions? Want to join a company where ideas are valued and you can make a genuine impact? If so, please see below:
We're seeking a technically capable and customer-focused Support Engineer to join a collaborative team delivering IT support and project services to a diverse client base across Yorkshire and the wider UK. This is an excellent opportunity for someone who enjoys a varied role, combining technical support, client-facing work, and involvement in infrastructure projects.
The Role
You’ll be responsible for delivering high-quality technical support and assisting with the deployment and maintenance of IT solutions for a broad range of customers. Key responsibilities include:
- Providing remote and onsite technical support (2nd Line level)
- Diagnosing and resolving hardware, software, and infrastructure issues
- Configuring and deploying new equipment and devices
- Supporting IT installations and customer projects
- Working across a variety of Microsoft and networking technologies
- Delivering excellent customer service and maintaining strong client relationships
What We're Looking For:
- Experience supporting Windows 10 and Windows 11
- Experience supporting Windows Server
- Experience supporting Microsoft 365
- Experience supporting networking including TCP/IP, LAN, WAN, switching and firewalls
- Ability to travel to customer sites across the local area
- Experience within a MSP environment
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
What's On Offer
- Private medical / dental
- Company pension
- Company events and team activities
- On-site parking
- Ongoing training and development opportunities
- Supportive and collaborative working environment
If you're looking for a role where you'll gain exposure to a broad range of technologies, work closely with customers, and play an important part in a growing technical team, we'd love to hear from you.
