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For Companies At a Glance
- Tasks: Lead and transform technical operations, overseeing IT infrastructure and network support.
- Company: Join a fast-paced, dynamic organization focused on innovation and excellence.
- Benefits: Enjoy competitive pay, professional growth, and the chance to lead impactful projects.
- Why this job: Shape the future of tech operations in a collaborative, customer-centric environment.
- Qualifications: 10+ years in technical operations with strong leadership and problem-solving skills required.
- Other info: Ideal for visionary leaders ready to drive change and optimize performance.
The predicted salary is between 54000 - 84000 £ per year.
🚨 Head of Technical Operations 🚨
Are you ready to lead and transform technical operations for a fast-paced, dynamic organisation? We’re seeking a visionary Head of Technical Operations to drive innovation, optimize performance, and deliver world-class IT services. This is a leadership role for someone who thrives on challenge, collaboration, and customer-centric excellence.
About the Role:
As Head of Technical Operations, you’ll oversee Network Operations, Systems/IT Infrastructure and overall Operational technical support, ensuring reliability, scalability, and efficiency. You’ll work cross-functionally to implement cutting-edge technologies and lead a high-performing team in a mission-critical environment.
Key Responsibilities:
✨ Lead and inspire the technical operations team across Network, IT and Systems functions – 4+ Direct Reports.
✨ Develop and execute a comprehensive technical operations strategy.
✨ Ensure system reliability, security, and scalability with KPIs and best practices. ITIL.
✨ Collaborate with leadership to drive tech adoption and operational improvements.
✨ Oversee incident, change, and problem management processes.
✨ Manage infrastructure capacity, disaster recovery, and business continuity plans.
✨ Foster a high-performance, innovative, and customer-focused team culture.
What We’re Looking For:
✔ 10+ years in technical operations or IT infrastructure management, with 5+ years in leadership.
✔ Expertise in OSS/BSS, IT systems/DevOps, Cloud platforms and network operations.
✔ Strong leadership and problem-solving skills, with a proven ability to resolve complex issues.
✔ Experience managing budgets, vendors, and SLAs.
✔ A customer-first mindset with a track record of proactive issue resolution.
Why Join Us?
🌟 Work in a fast-growing, innovative environment.
🌟 Lead transformational projects with real impact.
🌟 Enjoy competitive compensation and professional growth opportunities.
If you’re a visionary leader ready to shape the future of technical operations, let’s talk!
IP-People | Head of Technical Operations employer: IP-People
Contact Detail:
IP-People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IP-People | Head of Technical Operations
✨Tip Number 1
Familiarize yourself with the latest trends in IT infrastructure and operations management. Being well-versed in cutting-edge technologies will not only help you stand out but also demonstrate your commitment to innovation.
✨Tip Number 2
Network with professionals in the field of technical operations. Attend industry conferences, webinars, or local meetups to connect with others who share your passion and may provide insights or referrals.
✨Tip Number 3
Showcase your leadership experience by discussing specific projects where you led a team to success. Highlighting your ability to inspire and manage a high-performing team will resonate well with us.
✨Tip Number 4
Prepare to discuss your approach to problem-solving and operational improvements. We value a customer-first mindset, so be ready to share examples of how you've proactively resolved issues in past roles.
We think you need these skills to ace IP-People | Head of Technical Operations
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and requirements of the Head of Technical Operations position. Highlight your relevant experience in technical operations, leadership, and IT infrastructure management.
Tailor Your CV: Customize your CV to reflect your 10+ years of experience in technical operations and your leadership skills. Emphasize your expertise in OSS/BSS, IT systems/DevOps, and cloud platforms, as well as any relevant KPIs you have managed.
Craft a Compelling Cover Letter: Write a cover letter that showcases your vision for transforming technical operations. Discuss specific examples of how you've driven innovation and optimized performance in previous roles, and express your customer-first mindset.
Highlight Leadership Experience: In both your CV and cover letter, make sure to highlight your leadership experience, particularly your ability to inspire teams and manage complex issues. Provide examples of how you've fostered a high-performance culture in past positions.
How to prepare for a job interview at IP-People
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in technical operations. Highlight specific examples where you led teams, drove innovation, and achieved operational excellence.
✨Demonstrate Technical Expertise
Familiarize yourself with the latest trends in OSS/BSS, IT systems, and cloud platforms. Be ready to discuss how you've implemented cutting-edge technologies in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to share how you would handle complex issues related to incident management, change processes, or system reliability.
✨Emphasize a Customer-First Mindset
Illustrate your commitment to customer-centric excellence. Share examples of how you've proactively resolved issues and improved service delivery in previous positions.
