Head of Technical Operations

🚨 Head of Technical Operations 🚨

Are you ready to lead and transform technical operations for a fast-paced, dynamic organisation? We’re seeking a visionary Head of Technical Operations to drive innovation, optimize performance, and deliver world-class IT services. This is a leadership role for someone who thrives on challenge, collaboration, and customer-centric excellence.

About the Role:

As Head of Technical Operations, you’ll oversee Network Operations, Systems/IT Infrastructure and overall Operational technical support, ensuring reliability, scalability, and efficiency. You’ll work cross-functionally to implement cutting-edge technologies and lead a high-performing team in a mission-critical environment.

Key Responsibilities:

✨ Lead and inspire the technical operations team across Network, IT and Systems functions – 4+ Direct Reports.

✨ Develop and execute a comprehensive technical operations strategy.

✨ Ensure system reliability, security, and scalability with KPIs and best practices. ITIL.

✨ Collaborate with leadership to drive tech adoption and operational improvements.

✨ Oversee incident, change, and problem management processes.

✨ Manage infrastructure capacity, disaster recovery, and business continuity plans.

✨ Foster a high-performance, innovative, and customer-focused team culture.

What We’re Looking For:

✔ 10+ years in technical operations or IT infrastructure management, with 5+ years in leadership.

✔ Expertise in OSS/BSS, IT systems/DevOps, Cloud platforms and network operations.

✔ Strong leadership and problem-solving skills, with a proven ability to resolve complex issues.

✔ Experience managing budgets, vendors, and SLAs.

✔ A customer-first mindset with a track record of proactive issue resolution.

Why Join Us?

🌟 Work in a fast-growing, innovative environment.

🌟 Lead transformational projects with real impact.

🌟 Enjoy competitive compensation and professional growth opportunities.

If you’re a visionary leader ready to shape the future of technical operations, let’s talk!