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For Companies At a Glance
- Tasks: Lead and inspire a technical operations team, ensuring system reliability and efficiency.
- Company: Join a fast-paced ISP focused on innovation and customer-centric excellence.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by leading transformational projects in a collaborative culture.
- Qualifications: 10+ years in IT operations, with strong leadership and problem-solving skills required.
- Other info: This role offers the chance to work with cutting-edge technologies and drive operational improvements.
The predicted salary is between 72000 - 108000 £ per year.
Are you ready to lead and transform technical operations for a fast-paced, dynamic organisation? We’re seeking a visionary Head of Technical Operations to drive innovation, optimize performance, and deliver world-class IT services. This is a leadership role for someone who thrives on challenge, collaboration, and customer-centric excellence.
About the Role:
As Head of Technical Operations, you’ll oversee Network Operations, Systems/IT Infrastructure and overall Operational technical support, ensuring reliability, scalability, and efficiency. You’ll work cross-functionally to implement cutting-edge technologies and lead a high-performing team in a mission-critical environment.
Key Responsibilities:
- Lead and inspire the technical operations team across Network, IT and Systems functions – 4+ Direct Reports.
- Develop and execute a comprehensive technical operations strategy.
- Ensure system reliability, security, and scalability with KPIs and best practices. ITIL.
- Collaborate with leadership to drive tech adoption and operational improvements.
- Oversee incident, change, and problem management processes.
- Manage infrastructure capacity, disaster recovery, and business continuity plans.
- Foster a high-performance, innovative, and customer-focused team culture.
What We’re Looking For:
- 10+ years in technical operations or IT infrastructure management, with 5+ years in leadership.
- Expertise in OSS/BSS, IT systems/DevOps, Cloud platforms and network operations.
- Strong leadership and problem-solving skills, with a proven ability to resolve complex issues.
- Experience managing budgets, vendors, and SLAs.
- A customer-first mindset with a track record of proactive issue resolution.
Why Join Us?
- Work in a fast-growing, innovative environment.
- Lead transformational projects with real impact.
- Enjoy competitive compensation and professional growth opportunities.
If you’re a visionary leader ready to shape the future of technical operations, let’s talk!
Head of IT Systems and Network Operations (ISP) employer: IP-People
Contact Detail:
IP-People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Systems and Network Operations (ISP)
✨Tip Number 1
Network with industry professionals on platforms like LinkedIn. Engage with posts related to IT systems and network operations, and connect with individuals who are already in leadership roles. This can help you gain insights into the skills and experiences that are valued in this position.
✨Tip Number 2
Stay updated on the latest trends in IT infrastructure and network operations. Follow relevant blogs, podcasts, and webinars to understand emerging technologies and best practices. This knowledge will not only prepare you for interviews but also demonstrate your commitment to continuous learning.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Think of specific examples where you've driven innovation or improved operational efficiency. Being able to articulate your approach to leadership will set you apart from other candidates.
✨Tip Number 4
Familiarise yourself with ITIL principles and how they apply to technical operations. Be ready to discuss how you've implemented these practices in previous roles to enhance service delivery and operational performance. This will show your alignment with the expectations of the role.
We think you need these skills to ace Head of IT Systems and Network Operations (ISP)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical operations and IT infrastructure management. Emphasise your leadership roles and any specific achievements that demonstrate your ability to lead teams and drive innovation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and how your vision aligns with the company's goals. Mention specific examples of how you've successfully led teams and implemented strategies that improved operational performance.
Highlight Relevant Skills: Clearly outline your expertise in OSS/BSS, cloud platforms, and network operations. Use industry-specific terminology to demonstrate your knowledge and familiarity with best practices in IT service management.
Showcase Leadership Experience: Detail your leadership experience, particularly in managing teams and driving change. Provide examples of how you've fostered a high-performance culture and resolved complex issues in previous roles.
How to prepare for a job interview at IP-People
✨Showcase Your Leadership Experience
As a candidate for the Head of IT Systems and Network Operations, it's crucial to highlight your leadership experience. Prepare specific examples of how you've led teams, managed projects, and driven operational improvements in previous roles.
✨Demonstrate Technical Expertise
Be ready to discuss your knowledge of OSS/BSS, IT systems, DevOps, and cloud platforms. Familiarise yourself with the latest technologies and trends in network operations, as this will show your commitment to staying ahead in the field.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past challenges you've faced in technical operations and how you resolved them, focusing on your approach to incident management and change processes.
✨Emphasise a Customer-Centric Approach
Since the role requires a customer-first mindset, be prepared to discuss how you've prioritised customer needs in your previous positions. Share examples of proactive issue resolution and how you've fostered a culture of excellence within your teams.
