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- Tasks: Lead and inspire a technical operations team, ensuring system reliability and efficiency.
- Company: Join a fast-paced, dynamic organisation focused on innovation and customer-centric excellence.
- Benefits: Enjoy competitive pay, professional growth opportunities, and the chance to lead impactful projects.
- Why this job: Shape the future of tech operations in a collaborative, high-performance culture.
- Qualifications: 10+ years in technical operations, with strong leadership and problem-solving skills required.
- Other info: This role offers the chance to implement cutting-edge technologies and drive operational improvements.
The predicted salary is between 54000 - 84000 £ per year.
Are you ready to lead and transform technical operations for a fast-paced, dynamic organisation? We’re seeking a visionary Head of Technical Operations to drive innovation, optimize performance, and deliver world-class IT services. This is a leadership role for someone who thrives on challenge, collaboration, and customer-centric excellence.
About the Role:
As Head of Technical Operations, you’ll oversee Network Operations, Systems/IT Infrastructure and overall Operational technical support, ensuring reliability, scalability, and efficiency. You’ll work cross-functionally to implement cutting-edge technologies and lead a high-performing team in a mission-critical environment.
Key Responsibilities:
- Lead and inspire the technical operations team across Network, IT and Systems functions – 4+ Direct Reports.
- Develop and execute a comprehensive technical operations strategy.
- Ensure system reliability, security, and scalability with KPIs and best practices.
- Collaborate with leadership to drive tech adoption and operational improvements.
- Oversee incident, change, and problem management processes.
- Manage infrastructure capacity, disaster recovery, and business continuity plans.
- Foster a high-performance, innovative, and customer-focused team culture.
What We’re Looking For:
- 10+ years in technical operations or IT infrastructure management, with 5+ years in leadership.
- Expertise in OSS/BSS, IT systems/DevOps, Cloud platforms and network operations.
- Strong leadership and problem-solving skills, with a proven ability to resolve complex issues.
- Experience managing budgets, vendors, and SLAs.
- A customer-first mindset with a track record of proactive issue resolution.
Why Join Us?
- Work in a fast-growing, innovative environment.
- Lead transformational projects with real impact.
- Enjoy competitive compensation and professional growth opportunities.
If you’re a visionary leader ready to shape the future of technical operations, let’s talk!
Head of ICT employer: IP-People
Contact Detail:
IP-People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of ICT
✨Tip Number 1
Network with industry professionals and leaders in ICT. Attend relevant conferences, webinars, or local meetups to connect with others in the field. This can help you gain insights into the latest trends and potentially lead to referrals.
✨Tip Number 2
Showcase your leadership skills by participating in community projects or initiatives. Leading a team or project outside of work can demonstrate your ability to inspire and manage people effectively, which is crucial for this role.
✨Tip Number 3
Stay updated on the latest technologies and best practices in IT operations. Follow industry blogs, podcasts, and thought leaders to ensure you’re knowledgeable about innovations that could benefit our organisation.
✨Tip Number 4
Prepare to discuss specific examples of how you've driven operational improvements in previous roles. Be ready to share metrics or KPIs that highlight your success in enhancing system reliability and efficiency.
We think you need these skills to ace Head of ICT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical operations and leadership. Focus on relevant achievements, particularly those that demonstrate your ability to lead teams and manage complex IT systems.
Craft a Compelling Cover Letter: In your cover letter, express your passion for innovation and customer-centric excellence. Mention specific examples of how you've driven operational improvements and led high-performing teams in the past.
Highlight Relevant Skills: Emphasise your expertise in OSS/BSS, IT systems/DevOps, and cloud platforms. Make sure to include any certifications or training related to ITIL and other relevant frameworks.
Showcase Leadership Experience: Detail your leadership experience, especially in managing budgets, vendors, and SLAs. Provide examples of how you've resolved complex issues and fostered a high-performance team culture.
How to prepare for a job interview at IP-People
✨Showcase Your Leadership Experience
As a candidate for the Head of ICT role, it's crucial to highlight your leadership experience. Prepare specific examples of how you've led teams, managed projects, and driven innovation in previous roles. This will demonstrate your capability to inspire and guide a high-performing team.
✨Understand the Technical Landscape
Familiarise yourself with the latest trends in IT systems, network operations, and cloud platforms. Be ready to discuss how you can implement cutting-edge technologies and improve operational efficiency. This knowledge will show that you're not just a leader but also a technical expert.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex issues. Think of past challenges you've faced and how you resolved them, particularly in relation to incident management and operational improvements. This will showcase your strategic thinking.
✨Emphasise a Customer-Centric Approach
Since the role requires a customer-first mindset, be prepared to discuss how you've prioritised customer needs in your previous positions. Share examples of proactive issue resolution and how you've fostered a culture of excellence within your teams to enhance customer satisfaction.
