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- Tasks: Provide remote 2nd line support across Microsoft and Citrix environments.
- Company: Join a leading Managed Service Provider with a supportive culture.
- Benefits: Fully remote work, exposure to diverse clients, and career growth opportunities.
- Other info: Be part of a growing team with exciting challenges and learning opportunities.
- Why this job: Deepen your technical skills while making a real impact in a dynamic environment.
- Qualifications: Experience in MSP, strong troubleshooting skills, and expertise in Microsoft and Citrix.
The predicted salary is between 35000 - 45000 £ per year.
Experienced in Microsoft and Citrix support? Passionate about working in a busy MSP environment? Prefer to work fully remote? If you’re a 2nd Line Engineer with strong Citrix and Microsoft experience, this is a role where you’ll actually use it, not just escalate it.
We’re working with a growing Managed Service Provider supporting a range of professional services clients, currently looking to add a 2nd Line Service Desk Engineer to their fully remote support team. This is an excellent opportunity for someone from an MSP background who wants to deepen their technical exposure across Microsoft, Citrix and infrastructure environments.
The Role
You’ll be providing remote 2nd line support across a varied client base, working across Microsoft technologies, Citrix environments, and core infrastructure. This role goes beyond basic ticket handling, you’ll be involved in troubleshooting, administration, and supporting more complex environments, not just passing issues on.
Core Tech Environment
- Microsoft 365 & Azure (essential)
- Active Directory, GPO, DNS/DHCP
- Windows Server & Windows 10/11 support
- Intune / Endpoint Management (Enterprise Mobility + Security)
- Virtualisation (VMware, Hyper-V)
- Networking (LAN, WAN, Wireless, Firewalls)
- Citrix (Essential)
Strong hands-on experience across Citrix is a key requirement, including:
- Citrix MCS deployment and administration
- Application deployment and publishing
- Citrix Studio & Director
- Supporting and troubleshooting Citrix environments
What They’re Looking For
- Experience within a Managed Service Provider (MSP) environment
- Strong troubleshooting and diagnostic capability
- Solid experience across Microsoft 365 and Azure
- Proven experience supporting Citrix environments (essential)
- Ability to manage and prioritise tickets in a fast-paced environment
- Strong documentation and communication skills
Why Apply
- Fully remote role with no travel required
- Exposure to a broad and technically varied client base
- Opportunity to build deeper expertise across Citrix and Microsoft technologies
- Supportive and growing technical team
I look forward to hearing from you.
Locations
2nd Line Service Desk Engineers (MS & Citrix) x 2 - Leading MSP in Hampshire, Portsmouth employer: IP-People
Contact Detail:
IP-People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk Engineers (MS & Citrix) x 2 - Leading MSP in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft and Citrix, consider creating a portfolio or a project that highlights your expertise. This can really set you apart during interviews.
✨Tip Number 3
Prepare for the tech test! Many MSPs will want to see how you handle real-world scenarios. Brush up on troubleshooting techniques and be ready to demonstrate your problem-solving skills during the interview.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace 2nd Line Service Desk Engineers (MS & Citrix) x 2 - Leading MSP in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft and Citrix support. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about working in an MSP environment and how your background makes you a perfect fit for this role. Keep it engaging and personal – we love to see your personality!
Showcase Your Technical Skills: In your application, make sure to mention specific technologies you’ve worked with, especially around Microsoft 365, Azure, and Citrix. We’re looking for hands-on experience, so don’t hold back on the details that demonstrate your expertise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at IP-People
✨Know Your Tech Inside Out
Make sure you brush up on your Microsoft 365, Azure, and Citrix skills. Be ready to discuss specific scenarios where you've used these technologies, as well as any troubleshooting you've done. The more examples you can provide, the better!
✨Showcase Your MSP Experience
Since this role is within a Managed Service Provider, highlight your previous experience in similar environments. Talk about how you've managed tickets, prioritised tasks, and worked under pressure. This will show that you understand the fast-paced nature of the job.
✨Prepare for Technical Questions
Expect some technical questions or even practical tests during the interview. Brush up on your knowledge of Citrix MCS deployment, application publishing, and troubleshooting. Being able to demonstrate your hands-on experience will set you apart from other candidates.
✨Communicate Clearly and Document Well
Strong communication skills are key in this role. Practice explaining complex technical issues in simple terms. Also, be prepared to discuss how you document your work and ticket resolutions, as this is crucial in an MSP setting.