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For Companies At a Glance
- Tasks: Provide on-site and remote IT support, tackling technical challenges and ensuring smooth operations.
- Company: Join an award-winning IT Managed Services Provider with a focus on modern technologies.
- Benefits: Competitive salary, hybrid working, training budget, and fun team socials.
- Why this job: Step into a client-facing role and make a real impact in the tech world.
- Qualifications: Experience in 2nd line support, strong knowledge of Microsoft environments, and problem-solving skills.
- Other info: Enjoy a dynamic work culture with excellent career growth opportunities.
Covering Manchester / Greater Manchester | Award-Winning IT Managed Services Provider
Are you a talented IT Support Engineer looking to step up into a more autonomous, client-facing role? Do you enjoy getting out on site, solving technical challenges, and delivering great customer experiences? This is a fantastic opportunity to join a fast-growing, award-winning Managed Service Provider working with modern workplace, cloud, and networking technologies. We’re looking for a Field Service Engineer (2nd Line) to support clients across Greater Manchester.
The Role
As a Field Service Engineer, you’ll be providing on-site and remote technical support, tackling escalated issues, and helping to deliver high-quality IT services across a range of technologies. You’ll be the trusted face of the company to our clients – keeping their IT running smoothly, resolving incidents efficiently, and ensuring they get the best out of their IT investments.
Your work will cover:
- On-site support visits to customer locations across the region
- Escalated troubleshooting for desktops, servers, networking, and cloud solutions
- Hardware/software installations, upgrades, and fixes
- Assisting with customer onboarding, migrations, and small project work
- Proactive system checks and preventative maintenance
- Acting as a technical point of contact and delivering excellent customer service
What We’re Looking For
- Experience in a 2nd line (or strong 1st line ready to step up) support role
- Strong knowledge of Microsoft Windows Desktop & Server environments
- Working knowledge of Office 365 / Microsoft 365 / Azure
- Solid networking understanding (LAN, WAN, Firewalls, Switching, Wireless)
- Virtualisation exposure (VMware/Hyper-V)
- Scripting knowledge (PowerShell) would be a bonus
- A problem-solver who enjoys variety and autonomy
- Full UK driving licence & access to own vehicle (mileage paid)
- Relevant IT certifications (Microsoft, CompTIA, Cisco, Azure etc.) are desirable but not essential – what matters most is your ability and ambition to learn.
What’s in it for You
- Salary between £32,000 – £37,000 (DOE)
- Hybrid working flexibility
- Company pension plan
- Uncapped training & certification budget
- Private Medical
- Employee recognition rewards (including quarterly bonus incentives)
- Beer fridge Thursdays & Fridays
- Annual Christmas party with over £15,000 worth of prizes
- Regular team socials to keep work fun
Get in touch to find out more!
Locations
Field Services Engineer - 2nd Line (MSP) employer: IP-People
Contact Detail:
IP-People Recruiting Team
How to prepare for a job interview at IP-People
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows Desktop & Server environments, Office 365, and networking basics. Be ready to discuss specific scenarios where you've solved technical issues, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
As a Field Services Engineer, you'll be the face of the company to clients. Prepare examples of how you've delivered excellent customer service in the past. Think about times when you turned a frustrated client into a happy one – those stories will resonate well!
✨Prepare for Problem-Solving Questions
Expect to tackle some technical challenges during the interview. Practice explaining your thought process when troubleshooting issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, the types of projects you'll be working on, or how they support ongoing training and development. This shows your genuine interest in the role and the company.
