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For Companies At a Glance
- Tasks: Design, support, and troubleshoot Palo Alto Networks solutions in complex environments.
- Company: Leading UK cybersecurity business with a focus on innovation.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Great career growth opportunities in a supportive and collaborative culture.
- Why this job: Join a high-performing team and deepen your expertise in cutting-edge security technologies.
- Qualifications: Hands-on experience with Palo Alto Networks and strong troubleshooting skills.
The predicted salary is between 50000 - 65000 £ per year.
We’re supporting a leading UK cybersecurity business that helps organisations design, build, and secure complex digital infrastructures across the globe. Due to continued growth, they’re looking for a Network & Security Managed Services Engineer with strong specialisation in the Palo Alto Networks ecosystem to join their technical team.
This is a deep technical, Palo Alto-focused engineering role, where you’ll act as a specialist across customer environments — designing, supporting, and troubleshooting Palo Alto Networks solutions in complex managed service environments. You’ll provide 2nd and 3rd line support, working across incident resolution, service requests, configuration changes, and ongoing platform optimisation.
Key Responsibilities
- Technical onboarding of new customers (VPNs, configs, monitoring, documentation)
- Supporting and maintaining Palo Alto Networks NGFW environments
- Proactively identifying and resolving network/security issues
- Performing upgrades, patches, and configuration changes
- Managing escalations and vendor engagement where required
- Delivering high-quality service within strict SLA frameworks
- Keeping customers updated throughout incident resolution
- Mentoring junior engineers and sharing Palo Alto best practice
- Driving continual service improvement initiatives
What we’re looking for
- Strong hands-on experience with Palo Alto Networks technologies (NGFW + wider platform)
- Solid networking background (switches, routers, firewalls)
- Strong troubleshooting across complex network/security environments
- Experience in ITIL-based environments with SLA ownership
- Experience with monitoring tools (SNMP / Zabbix or similar)
- Strong communication skills with customer-facing confidence
Certifications (Essential)
- PCNSE (Palo Alto Networks Certified Network Security Engineer) or equivalent current certification
Desirable:
- Prisma Access / SASE experience
- SD-WAN exposure (ideally Palo Alto ecosystem)
- Additional Palo Alto certifications (NGFW / SSE / etc.)
This is a great opportunity for a Palo Alto specialist engineer looking to deepen their expertise in a high-performing managed services environment, working on complex enterprise-scale environments and cutting-edge security technologies.
Locations
Palo Alto Engineer in Basingstoke, Hampshire employer: IP-People
Contact Detail:
IP-People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Palo Alto Engineer in Basingstoke, Hampshire
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events to connect with other professionals in the cybersecurity field. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects and experiences with Palo Alto Networks technologies. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Brush up on your troubleshooting skills and be ready to demonstrate your expertise in real-time during interviews. Employers love seeing candidates who can think on their feet.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of landing that interview. Don’t miss out!
We think you need these skills to ace Palo Alto Engineer in Basingstoke, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Palo Alto Networks technologies and any relevant certifications. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about cybersecurity and how your background makes you a perfect fit for our team. Let us know what excites you about working with Palo Alto solutions.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex network/security issues in the past. We love seeing candidates who can think on their feet and provide high-quality service under pressure!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at IP-People
✨Know Your Palo Alto Stuff
Make sure you brush up on your knowledge of Palo Alto Networks technologies. Be ready to discuss specific features, configurations, and troubleshooting techniques. They’ll likely want to see how well you understand the NGFW and other components of the ecosystem.
✨Showcase Your Networking Skills
Since this role requires a solid networking background, be prepared to talk about your experience with switches, routers, and firewalls. Have examples ready that demonstrate your troubleshooting abilities in complex network environments.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice explaining technical concepts in simple terms, as you may need to interact with customers. Show them you can keep clients updated and manage expectations during incident resolution.
✨Highlight Your ITIL Experience
If you have experience in ITIL-based environments, make sure to mention it. Discuss how you've managed SLAs and escalations in the past. This will show that you understand the importance of service quality and customer satisfaction.