At a Glance
- Tasks: Troubleshoot and resolve complex technical issues for diverse customers.
- Company: Fast-growing Managed Services provider with a people-first approach.
- Benefits: Competitive salary, clear progression, pension, and team socials.
- Other info: Genuine investment in employee development and career growth.
- Why this job: Join a supportive culture and work with varied technologies to enhance your skills.
- Qualifications: Experience in 2nd or 3rd Line support with strong problem-solving skills.
The predicted salary is between 35000 - 45000 € per year.
Are you a customer centric, experienced 2nd Line or 3rd Line Engineer? Do you prefer working on complex escalations? Enjoy working in a varied tech stack? If so, please see below.
We’re working with a fast-growing, people-first Managed Services provider that is investing heavily in its technical support function and looking to hire a 2nd Line and 3rd Line Engineer. These roles are ideal for technically strong support professionals who enjoy solving complex issues, taking ownership, and delivering an outstanding customer experience. Whether you’re an established 2nd Line Engineer ready to step up, or an experienced 3rd Line Engineer looking to lead on critical escalations and service improvement, this business offers genuine progression, training, and exposure to a broad technical estate.
The Role
You’ll support a diverse customer base, troubleshooting and resolving escalated technical issues across cloud, infrastructure, networking, and end-user environments.
- Act as a key escalation point for support, resolving technical issues and building technical breadth
- Take ownership of complex incidents, perform root cause analysis and drive service improvement
Key Responsibilities
- Troubleshoot and resolve escalated technical incidents
- Perform fault diagnosis and root cause analysis
- Manage tickets within SLA, maintaining clear documentation
- Work with customers, vendors, and third parties to resolution
- Support knowledge sharing, process improvement, and automation initiatives
Technical Environment
You’ll work across technologies including:
- Microsoft 365
- Microsoft Azure / Entra ID
- Windows Server
- Virtualisation
- Networking – DNS, DHCP, VLANs, VPNs, firewalls, switching
- Backup and DR
- Scripting and automation
What’s On Offer
- Competitive salary
- Clear progression and training support
- Pension, benefits, and team socials
- Exposure to varied technologies and customers
- A collaborative, ambitious, and genuinely supportive culture
Whether you’re a strong 2nd Line Engineer ready for the next step or an established 3rd Line Engineer looking for greater technical ownership, this is an excellent opportunity to join a business that genuinely invests in its people. I look forward to hearing from you.
2nd Line & 3rd Line Support Engineers – Managed Services employer: IP-People
Join a fast-growing, people-first Managed Services provider that prioritises employee development and offers a collaborative work culture. With a commitment to training and genuine progression opportunities, you'll thrive in an environment that values technical expertise and customer satisfaction. Enjoy competitive salaries, a supportive team atmosphere, and the chance to work with a diverse range of technologies while making a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line & 3rd Line Support Engineers – Managed Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in managed services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical prowess during interviews. Bring examples of complex issues you've solved and how you improved processes – it’ll make you stand out!
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait for the perfect moment. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! Brush up on common troubleshooting scenarios and be ready to think on your feet. Employers love candidates who can handle pressure and come up with solutions on the spot.
We think you need these skills to ace 2nd Line & 3rd Line Support Engineers – Managed Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical expertise in areas like Microsoft 365, Azure, and networking, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer support and how you’ve tackled complex issues in the past. This is your chance to show off your personality and problem-solving skills!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've taken ownership of incidents and driven service improvements. We love candidates who can demonstrate their ability to troubleshoot and resolve technical challenges.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our supportive team.
How to prepare for a job interview at IP-People
✨Know Your Tech Stack
Make sure you’re familiar with the technologies mentioned in the job description, like Microsoft 365, Azure, and networking concepts. Brush up on your knowledge of DNS, DHCP, and VPNs, as these are likely to come up during technical questions.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to take ownership of incidents.
✨Demonstrate Customer-Centricity
Since this role focuses on delivering an outstanding customer experience, be ready to share instances where you’ve gone above and beyond for a customer. Emphasise your communication skills and how you manage expectations during escalations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to service improvement or how they support knowledge sharing within the team. This shows you’re genuinely interested in contributing to their culture.
