At a Glance
- Tasks: Troubleshoot and resolve complex technical issues for diverse customers.
- Company: Fast-growing, people-first Managed Services provider with a supportive culture.
- Benefits: Competitive salary, clear progression, pension, benefits, and team socials.
- Other info: Gain exposure to varied technologies and enjoy genuine career growth.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: Experience in 2nd or 3rd Line support with strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
Are you a customer centric, experienced 2nd Line or 3rd Line Engineer? Do you prefer working on complex escalations? Enjoy working in a varied tech stack? If so, please see below.
We’re working with a fast-growing, people-first Managed Services provider that is investing heavily in its technical support function and looking to hire a 2nd/3rd Line Engineer. They are looking for technically strong support professionals who enjoy solving complex issues, taking ownership, and delivering an outstanding customer experience. Whether you’re an established 2nd Line Engineer ready to step up, or an experienced 3rd Line Engineer looking to lead on critical escalations and service improvement, this business offers genuine progression, training, and exposure to a broad technical estate.
The Role
You’ll support a diverse customer base, troubleshooting and resolving escalated technical issues across cloud, infrastructure, networking, and end-user environments.
- Act as a key escalation point for support, resolving technical issues and building technical breadth
- Take ownership of complex incidents, perform root cause analysis and drive service improvement
Key Responsibilities
- Troubleshoot and resolve escalated technical incidents
- Perform fault diagnosis and root cause analysis
- Manage tickets within SLA, maintaining clear documentation
- Work with customers, vendors, and third parties to resolution
- Support knowledge sharing, process improvement, and automation initiatives
Technical Environment
You’ll work across technologies including:
- Microsoft 365
- Microsoft Azure / Entra ID
- Windows Server
- Virtualisation
- Networking – DNS, DHCP, VLANs, VPNs, firewalls, switching
- Backup and DR
- Scripting and automation
What’s On Offer
- Competitive salary
- Clear progression and training support
- Pension, benefits, and team socials
- Exposure to varied technologies and customers
- A collaborative, ambitious, and genuinely supportive culture
Whether you’re a strong 2nd Line Engineer ready for the next step or an established 3rd Line Engineer looking for greater technical ownership, this is an excellent opportunity to join a business that genuinely invests in its people.
2nd /3rd Line Support Engineers employer: IP-People
Join a fast-growing, people-first Managed Services provider that prioritises employee development and offers a collaborative work culture. With competitive salaries, clear progression paths, and exposure to a diverse range of technologies, this company is dedicated to fostering a supportive environment where you can thrive as a 2nd/3rd Line Support Engineer. Enjoy the benefits of working in a dynamic team that values your contributions and invests in your growth.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd /3rd Line Support Engineers
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios related to 2nd/3rd Line Support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with articulating your problem-solving skills.
✨Tip Number 3
Showcase your passion for technology! During interviews, share examples of how you've tackled complex issues in the past. This not only highlights your experience but also demonstrates your commitment to delivering an outstanding customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd /3rd Line Support Engineers
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the 2nd/3rd Line Engineer role. Highlight your technical expertise, especially in areas like Microsoft 365 and Azure, and don’t forget to mention any customer-centric achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about solving complex issues and how you’ve taken ownership in previous roles. Show us your personality and enthusiasm for the position!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenging technical incidents. We love seeing candidates who can perform root cause analysis and drive service improvements, so don’t hold back on those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at IP-People
✨Know Your Tech Stack
Make sure you’re familiar with the technologies mentioned in the job description, like Microsoft 365, Azure, and networking concepts. Brush up on your knowledge of troubleshooting techniques and be ready to discuss how you've used these tools in past roles.
✨Showcase Problem-Solving Skills
Prepare to share specific examples of complex issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ownership of incidents and the impact of your solutions on customer satisfaction.
✨Demonstrate Customer-Centricity
Since the role emphasises delivering an outstanding customer experience, think of instances where you went above and beyond for a client. Be ready to explain how you handle difficult situations and ensure customers feel valued and supported.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the company’s approach to service improvement or their training programmes. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
