At a Glance
- Tasks: Provide 1st & 2nd line IT support for schools and businesses.
- Company: Join a growing Managed Service Provider with a focus on development.
- Benefits: Hybrid working, funded certifications, 23 days holiday plus birthday off.
- Other info: Enjoy clear progression opportunities and a supportive team culture.
- Why this job: Gain hands-on experience in a fast-paced tech environment while helping others.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent communication.
The predicted salary is between 28000 - 34000 € per year.
Looking to join a growing MSP that genuinely invests in your development and gives you exposure to a wide range of technologies? We’re hiring a 1st / 2nd Line IT Support Engineer to join an award-winning Managed Service Provider supporting schools and businesses across Greater Manchester. This is an excellent opportunity for an ambitious IT professional who enjoys troubleshooting, customer interaction, and working within a fast‑paced technical environment.
The Role:
- Providing 1st & 2nd line technical support across hardware, software, servers, and networks
- Managing helpdesk tickets through to resolution or escalation
- Supporting Microsoft 365, Windows environments, backups, and documentation
- Troubleshooting desktop, user, and infrastructure issues remotely and onsite
- Delivering excellent customer service and technical guidance to clients
- Working closely with vendors and third parties when required
What we’re looking for:
- Experience within a 1st / 2nd Line IT Support or Helpdesk role
- Strong troubleshooting skills across Windows OS & networking
- Experience supporting Microsoft 365 environments
- Excellent communication and customer‑facing skills
- MSP experience would be highly advantageous
- Full UK driving licence
What’s in it for you?
- Hybrid working – 3 days in the office
- Funded Microsoft & CompTIA certifications
- Clear progression opportunities
- 23 days holiday + birthday off
- Quarterly team events
- Supportive, collaborative team environment
If you’re looking for a company where you can continue developing technically whilst being genuinely valued as part of the team — I’d love to hear from you. Apply directly or message me for more information.
1st / 2nd Line IT Support Engineer employer: IP-People
Join a dynamic Managed Service Provider in Oldham that prioritises your professional growth and offers a collaborative work culture. With hybrid working options, generous holiday allowances, and funded certifications, this is an ideal environment for IT professionals eager to enhance their skills while delivering exceptional support to clients across Greater Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land 1st / 2nd Line IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your troubleshooting skills. Being able to demonstrate your problem-solving abilities will set you apart from the competition.
✨Tip Number 3
Show off your soft skills! Remember, communication is key in IT support. Be ready to share examples of how you've provided excellent customer service in the past during your interviews.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to stand out!
We think you need these skills to ace 1st / 2nd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st and 2nd line IT support. We want to see how your troubleshooting skills and customer service experience align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Technical Skills:Don’t forget to mention your experience with Microsoft 365 and Windows environments. We love seeing candidates who can demonstrate their technical know-how and problem-solving abilities!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at IP-People
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and networking basics. Be ready to discuss specific troubleshooting scenarios you've encountered in previous roles, as this will show your practical experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've delivered excellent service in the past. Think about times when you turned a frustrated client into a satisfied one – this will highlight your communication skills and ability to handle pressure.
✨Familiarise Yourself with the Company
Research the Managed Service Provider and understand their values, the technologies they use, and their client base. This will not only help you tailor your answers but also demonstrate your genuine interest in the company and the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, opportunities for professional development, or the types of projects you might work on. This shows you're engaged and serious about the position.
