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For Companies At a Glance
- Tasks: Lead technical discovery sessions and design scalable cloud-based CX solutions.
- Company: Join a growing tech company focused on innovative customer experience solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to engage with top-tier clients and partners.
- Why this job: Make a real impact in transforming customer interactions with cutting-edge technology.
- Qualifications: Experience in Pre-Sales or Solutions Engineering and strong CCaaS architecture knowledge.
The predicted salary is between 60000 - 80000 £ per year.
IP Integration is expanding its Solution Consulting capability to support growth across ElasticCX and wider CCaaS transformation programmes. We’re seeking a commercially minded Pre‑Sales Engineer who thrives in complex customer environments and can translate business challenges into scalable, cloud‑based CX solutions. This role sits at the centre of direct and channel sales, accelerating qualification, strengthening technical credibility, and improving win rates across enterprise and mid‑market opportunities. You will operate across cloud contact centre platforms, AI‑enabled CX journeys, and secure customer interaction environments.
Strategic Impact
- Accelerate deal velocity across direct and channel sales.
- Improve win rates in competitive CCaaS opportunities.
- Reduce delivery risk through robust solution design.
- Strengthen partner capability and technical confidence.
- Support ElasticCX growth across multiple sectors.
Key Responsibilities
- Discovery & Qualification
- Lead technical discovery sessions with customers and partners.
- Identify integration complexity and architectural dependencies.
- Qualify opportunities with structured discipline.
- Surface risks early to avoid downstream impact.
- Produce high quality, High‑Level Designs (HLDs) diagrams, and technical documentation.
- Design scalable CCaaS and ElasticCX architectures.
- Support RFP and tender processes.
- Ensure feasibility prior to commercial commitment.
- Translate platform capability into business value.
- Support executive‑level and technical stakeholder engagement.
- Enable and onboard channel partners.
- Deliver partner workshops and solution briefings.
- Maintain alignment with structured sales and governance processes.
- Reduce friction across qualification and proposal cycles.
- Design solutions for secure customer interaction use cases.
- Engage confidently with IT, security, and governance stakeholders.
- Align architectures with best practice and compliance standards.
Skills & Experience
- Proven Pre‑Sales or Solutions Engineering experience.
- Strong CCaaS architecture knowledge.
- Strong understanding of integrations and multi‑platform environments.
- Confident delivering workshops and demonstrations.
- Structured documentation discipline.
- Experience with leading CCaaS platforms (e.g. Genesys, NICE, Amazon Connect, Webex).
- Exposure to secure customer interaction environments.
- Experience supporting formal RFP processes.
- Familiarity with AI‑driven CX automation.
Pre-Sales Engineer in London employer: IP Integration
Contact Detail:
IP Integration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre-Sales Engineer in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Pre-Sales Engineer role.
✨Tip Number 2
Showcase your skills! Prepare a portfolio that highlights your experience with CCaaS platforms and solution design. When you get the chance to chat with potential employers, let your expertise shine through.
✨Tip Number 3
Practice makes perfect! Before any interviews, do mock sessions with friends or mentors. Focus on articulating how you can translate complex business challenges into scalable solutions – that's what they want to hear!
✨Tip Number 4
Apply through our website! We’re always looking for talented individuals who can drive growth in ElasticCX. Don’t miss out on the opportunity to join us and make an impact in the CCaaS space.
We think you need these skills to ace Pre-Sales Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Pre-Sales Engineer role. Highlight your experience with CCaaS platforms and any relevant technical skills. We want to see how you can translate business challenges into cloud-based solutions!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved win rates or reduced delivery risks in previous positions. We love a good story!
Showcase Your Technical Skills: In your application, don’t forget to mention your experience with integrations and multi-platform environments. We’re looking for someone who can confidently engage with IT and security stakeholders, so let us know how you’ve done that before!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at IP Integration
✨Know Your Stuff
Make sure you brush up on your CCaaS architecture knowledge and the leading platforms like Genesys and Amazon Connect. Be ready to discuss how these technologies can solve business challenges and improve customer experiences.
✨Showcase Your Discovery Skills
Prepare to lead a mock technical discovery session during the interview. Think about how you would identify integration complexities and architectural dependencies, and be ready to demonstrate your structured approach to qualifying opportunities.
✨Communicate Business Value
Practice translating technical capabilities into business value. You might be asked to explain how a specific solution can accelerate deal velocity or reduce delivery risk, so have some examples ready that highlight your ability to connect the dots.
✨Engage with Confidence
Be prepared to engage with various stakeholders, including IT and security teams. Show that you can confidently discuss compliance standards and best practices in secure environments, as this will be crucial for the role.