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- Tasks: Diagnose and resolve IT issues, optimize systems, and conduct training sessions.
- Company: Join IP Integration, a leader in intelligent contact center and IT solutions with 20 years of experience.
- Benefits: Enjoy a fully remote work option, flexible hours, and a supportive team culture.
- Why this job: Be part of a dynamic team that values innovation and customer experience while enhancing your tech skills.
- Qualifications: Strong networking knowledge, troubleshooting skills, and experience with Microsoft Modern Workplace tools required.
- Other info: This role includes an on-call rota and a mix of onsite and remote work.
The predicted salary is between 36000 - 60000 £ per year.
Technical Support Engineer – Onsite
Diagnose and resolve issues with networking, physical switching, access points (APs), server support, Microsoft Modern Workplace tools, and other IT infrastructure. System Configuration:
~ Implement configuration changes and updates as part of service requests, ensuring systems are optimized and functional.
Monitor systems using alerts, notifications, and monitoring tools to identify and resolve potential issues proactively. Conduct system audits and health checks to optimize performance.
Training & Knowledge Sharing:
~ Contribute to internal knowledge sharing through training sessions, knowledge articles, runbooks, and webinars.
The role will 80% onsite, 20% remote, with the expectation to join an on call rota when based remotely.
Good understanding of ITIL practices and processes.
Advanced networking expertise, including LAN, WAN, VLANs, and physical switching.
Proficiency in troubleshooting networking protocols using tools like Wireshark.
Strong knowledge of server support, optimization, and virtual environments such as VMware.
Experience working with Microsoft Modern Workplace tools, including Office 365, SharePoint, OneDrive, Teams, and Intune.
Proficiency in deploying and troubleshooting within Windows and Linux operating systems.
This role requires technical expertise, strong problem-solving skills, and a commitment to delivering exceptional customer support to ensure the reliability and performance of IT infrastructure.
IP Integration is dedicated to creating intelligent contact centre and IT solutions and supporting services which are unrivalled in the industry. Our breadth of knowledge and experience spans products and services from the world’s leading information and communication technology vendors; We are an agile, highly accredited organisation with over 20 years heritage in delivering contact centre solutions to businesses across the UK. We invest heavily in customer experience, our people and our culture – putting people at the heart of everything we do.
IT Support Engineer {FULLY REMOTE} employer: IP Integration
Contact Detail:
IP Integration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer {FULLY REMOTE}
✨Tip Number 1
Familiarize yourself with ITIL practices and processes, as they are crucial for this role. Understanding how to implement these practices will not only help you in the interview but also demonstrate your commitment to delivering exceptional customer support.
✨Tip Number 2
Brush up on your advanced networking skills, especially with LAN, WAN, VLANs, and physical switching. Being able to discuss real-world scenarios where you've successfully troubleshot these areas will set you apart from other candidates.
✨Tip Number 3
Gain hands-on experience with Microsoft Modern Workplace tools like Office 365, SharePoint, and Teams. If you can share specific examples of how you've used these tools to improve efficiency or solve problems, it will show your practical knowledge.
✨Tip Number 4
Prepare to discuss your experience with system monitoring and proactive issue resolution. Highlight any tools you've used, such as alerts and notifications, to ensure systems are optimized and functional, as this is a key aspect of the role.
We think you need these skills to ace IT Support Engineer {FULLY REMOTE}
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Engineer position. Highlight the key responsibilities and required skills, such as networking expertise and knowledge of Microsoft Modern Workplace tools, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with troubleshooting networking protocols, server support, and any relevant ITIL practices. Use specific examples that demonstrate your problem-solving skills and technical expertise.
Showcase Your Training Skills: Since the role involves knowledge sharing and training, mention any previous experience you have in conducting training sessions or creating knowledge articles. This will show your commitment to contributing to the team and enhancing internal knowledge.
Proofread Your Application: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical support role.
How to prepare for a job interview at IP Integration
✨Showcase Your Technical Skills
Be prepared to discuss your experience with networking, server support, and Microsoft Modern Workplace tools. Highlight specific examples where you successfully diagnosed and resolved technical issues.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you proactively identified potential issues and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarize Yourself with ITIL Practices
Since a good understanding of ITIL practices is required, brush up on key concepts and be ready to discuss how you've applied them in previous roles or projects.
✨Emphasize Communication and Training Skills
As the role involves knowledge sharing and training, be ready to talk about your experience in creating knowledge articles, conducting training sessions, or leading webinars. Show your passion for helping others learn.
