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For Companies At a Glance
- Tasks: Lead technical discovery sessions and design scalable cloud-based CX solutions.
- Company: Join IP Integration, a leader in intelligent contact centre solutions.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Other info: Be part of a dynamic team with over 20 years of industry expertise.
- Why this job: Make a real impact by transforming customer experiences with innovative technology.
- Qualifications: Experience in Pre-Sales or Solutions Engineering and strong CCaaS architecture knowledge.
The predicted salary is between 60000 - 80000 £ per year.
IP Integration is expanding its Solution Consulting capability to support growth across ElasticCX and wider CCaaS transformation programmes. We’re seeking a commercially minded Pre-Sales Engineer who thrives in complex customer environments and can translate business challenges into scalable, cloud-based CX solutions. This role sits at the centre of direct and channel sales, accelerating qualification, strengthening technical credibility, and improving win rates across enterprise and mid-market opportunities. You will operate across cloud contact centre platforms, AI-enabled CX journeys, and secure customer interaction environments.
Strategic Impact
- Accelerate deal velocity across direct and channel sales.
- Improve win rates in competitive CCaaS opportunities.
- Reduce delivery risk through robust solution design.
- Strengthen partner capability and technical confidence.
- Support ElasticCX growth across multiple sectors.
Key Responsibilities
Discovery & Qualification
- Lead technical discovery sessions with customers and partners.
- Identify integration complexity and architectural dependencies.
- Qualify opportunities with structured discipline.
- Surface risks early to avoid downstream impact.
Solution Architecture
- Produce high quality, High-Level Designs (HLDs) diagrams, and technical documentation.
- Design scalable CCaaS and ElasticCX architectures.
- Support RFP and tender processes.
- Ensure feasibility prior to commercial commitment.
Demonstration & Technical Positioning
- Deliver compelling, outcome-focused product demonstrations.
- Translate platform capability into business value.
- Strengthen IPI differentiation in competitive bids.
- Support executive-level and technical stakeholder engagement.
Channel Enablement
- Enable and onboard channel partners.
- Deliver partner workshops and solution briefings.
- Maintain alignment with structured sales and governance processes.
- Reduce friction across qualification and proposal cycles.
Secure & Regulated Environments
- Design solutions for secure customer interaction use cases.
- Engage confidently with IT, security, and governance stakeholders.
- Align architectures with best practice and compliance standards.
Skills & Experience
Essential
- Proven Pre-Sales or Solutions Engineering experience.
- Strong CCaaS architecture knowledge.
- Experience designing cloud-based CX solutions.
- Strong understanding of integrations and multi-platform environments.
- Confident delivering workshops and demonstrations.
- Structured documentation discipline.
Desirable
- Experience with leading CCaaS platforms (e.g. Genesys, NICE, Amazon Connect, Webex).
- Exposure to secure customer interaction environments.
- Experience supporting formal RFP processes.
- Familiarity with AI-driven CX automation.
What is it like to work for IPI?
IP Integration is dedicated to creating intelligent contact centre and IT solutions and supporting services which are unrivalled in the industry. Our breadth of knowledge and experience spans products and services from the world's leading information and communication technology vendors; enabling us to deliver award winning, value-add solutions. We are an agile, highly accredited organisation with over 20 years heritage in delivering contact centre solutions to businesses across the UK. We invest heavily in customer experience, our people and our culture- putting people at the heart of everything we do.
Pre-Sales Engineer in England employer: IP Integration
Contact Detail:
IP Integration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre-Sales Engineer in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly articulate how your skills align with their needs. Tailor your message to highlight your experience in CCaaS and cloud-based solutions – that’s what they want to hear!
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that demonstrate your previous successes in pre-sales or solutions engineering. This will not only impress potential employers but also give them a taste of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our careers page for the latest opportunities and make sure your application stands out by following the tips above.
We think you need these skills to ace Pre-Sales Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Pre-Sales Engineer role. Highlight your experience with CCaaS architecture and cloud-based CX solutions. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can help accelerate deal velocity. Be specific about your achievements in similar environments.
Showcase Your Technical Skills: Don’t hold back on showcasing your technical prowess! Include examples of high-quality designs or documentation you've produced, and any workshops or demonstrations you've led. We love seeing that structured documentation discipline!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IP Integration
✨Know Your Stuff
Make sure you brush up on your CCaaS architecture knowledge and cloud-based CX solutions. Be ready to discuss specific platforms like Genesys or Amazon Connect, as well as how you’ve tackled integration complexities in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified risks early in projects and how you’ve designed scalable solutions. This role is all about translating business challenges into effective solutions, so be ready to demonstrate your thought process.
✨Practice Your Demos
Since delivering compelling product demonstrations is key, practice showcasing the platform's capabilities in a way that highlights business value. Think about how you can make your demos outcome-focused and engaging for different stakeholders.
✨Engage with Confidence
You’ll need to interact with IT, security, and governance stakeholders, so be prepared to discuss compliance standards and best practices. Show that you can communicate technical details clearly and confidently to non-technical audiences.