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For Companies At a Glance
- Tasks: Engage with customers, manage accounts, and support sales activities in a dynamic environment.
- Company: Join a fast-paced, customer-focused team at IPI.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Why this job: Be the first point of contact for diverse clients and make a real impact.
- Qualifications: Strong communication skills and a passion for relationship building.
- Other info: Exciting opportunities to learn and grow within a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
Do you want the opportunity to join a fast‑paced, customer‑obsessed team that plays a vital role in supporting IPI’s Client Directors and delivering exceptional service across our entire customer base? As a Desk‑Based Account Manager, you will be the first line of engagement for a large and diverse portfolio - from unassigned and smaller accounts through to supporting activity within strategic Enterprise clients. This role is ideal for someone who thrives in a dynamic environment, enjoys building relationships at scale and takes pride in delivering accurate, timely and high‑quality sales support. You will help customers navigate their needs, process small orders, maintain commercial momentum and ensure a seamless experience across our CCaaS, CX, DX, AI and Compliance solutions.
Key Responsibilities
- Customer Engagement & Relationship Management
- Act as the primary day‑to‑day contact for unassigned and smaller Territory Accounts.
- Support Client Directors by handling inbound queries, administrative tasks and commercial follow‑ups across their Enterprise accounts.
- Build strong, positive relationships with customer contacts across a high‑volume portfolio.
- Proactively gather customer requirements to understand needs, challenges and opportunities.
- Ensure customers receive timely updates, clear communication and a consistent experience.
- Manage the IPI shared inbox, triaging, prioritising and assigning work as required.
- Create CRM entries to initiate presales activity and maintain accurate customer records.
- Produce quotes and process small orders.
Desk Based Account Manager employer: IP Integration
Contact Detail:
IP Integration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Based Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to show how your skills align with their needs, especially in customer engagement and relationship management.
✨Tip Number 3
Practice your pitch! You need to be able to communicate your value clearly and confidently. Think about how you can help customers navigate their needs and deliver exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Desk Based Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Desk Based Account Manager role. Highlight your customer engagement and relationship management skills, as these are key to impressing us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role and how you can contribute to our fast-paced team. Share specific examples of how you've built relationships and delivered exceptional service in the past.
Showcase Your Communication Skills: Since clear communication is crucial for this position, ensure your application is well-written and free of errors. This is your chance to demonstrate your ability to convey information effectively, just like you would with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at IP Integration
✨Know Your Customer Engagement Strategies
Before the interview, brush up on your customer engagement techniques. Be ready to discuss how you would build relationships with a diverse portfolio of clients. Think about specific examples from your past experiences where you successfully managed customer relationships and delivered exceptional service.
✨Familiarise Yourself with the Product Range
Make sure you understand the CCaaS, CX, DX, AI, and Compliance solutions mentioned in the job description. Research these areas and be prepared to explain how they can benefit customers. This shows that you're not just interested in the role but also invested in the company's offerings.
✨Demonstrate Your Organisational Skills
As a Desk-Based Account Manager, you'll need to juggle multiple tasks. Prepare to share how you prioritise and manage your workload effectively. You might want to bring up tools or methods you've used to stay organised, especially when handling inbound queries and administrative tasks.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, company culture, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
