Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead global client success initiatives and drive commercial growth through strategic partnerships.
- Company: IP House empowers brands to protect intellectual property globally with innovative technology and expertise.
- Benefits: Enjoy a flexible work environment, comprehensive benefits, and opportunities for professional growth.
- Why this job: Shape a fast-scaling organisation with a strong reputation while making a real impact on global brands.
- Qualifications: 8-10+ years in client success or commercial leadership; strong communication and cross-functional skills required.
- Other info: Remote work options available; join a diverse team committed to excellence and collaboration.
The predicted salary is between 125000 - 132400 ÂŁ per year.
About IP House
At IP House, we empower brands, legal professionals, and rights holders to manage and protect intellectual property—both online and offline—on a truly global scale. Through cutting-edge technology and deep cross-border expertise, we deliver scalable, end-to-end solutions for IP portfolio management, enforcement, and content and brand protection.
With over 550 experts operating across five continents, we are trusted by some of the world’s most recognized brands to combat counterfeiting, piracy, and IP infringement at scale. From digital platforms to physical marketplaces, we help clients safeguard what matters most—everywhere it matters.
As we continue to expand globally, we are seeking a strategic, client-focused, and commercially driven leader to serve as Vice President of Global Client Success . This role will shape how we partner with clients—supporting their goals while driving mutual growth and long-term impact.
Overview Of The Role
The Vice President of Global Client Success will lead a global function responsible for both strategic client management and commercial growth . Equal parts relationship architect and business strategist, this leader will oversee the full lifecycle of client engagement—from initial outreach and account management to performance tracking, account growth, and renewal.
This role will work cross-functionally with Product Development, Client Solutions, and Operations teams, and in close partnership with the C-Suite and regional leaders. The Vice President will align service excellence with commercial outcomes, delivering tailored, data-informed solutions that support client success and drive IP House’s growth objectives.
Essential Duties And Responsibilities
Client Partnership & Success
- Serve as the senior relationship lead for key global clients and potential clients, ensuring satisfaction, retention, and shared success.
- Lead a globally distributed Client Success function, delivering high-touch, responsive, and strategic support.
- Ensure client satisfaction with bespoke solutions that align with client business objectives, leveraging cross-functional collaboration across operations, product, and investigations teams.
Strategic Commercial Leadership
- Identify and develop new revenue opportunities across both existing and prospective client relationships, including enhanced services, pilots, and joint initiatives.
- Lead strategic sales planning and forecasting to ensure client needs are aligned with commercial roadmap.
- Collaborate with Product Development to refine pricing models and commercial strategies that maximize value and scalability.
Sales Enablement & Market Development
- Support and guide high-priority pursuits, proposals, and commercial discussions with insights into client needs and solution alignment.
- Drive the evolution of value messaging and client-facing materials that reflect IP House’s full-service approach.
- Equip Client Success leads with the training, tools, and frameworks to support strategic sales and engagement and expansion efforts.
Performance Management & Insights
- Define and manage global KPIs and OKRs related to client performance, revenue growth, and satisfaction.
- Lead client-facing dashboard and data initiatives, providing actionable insights for clients and internal stakeholders.
- Translate performance metrics into strategic guidance for account planning, service innovation, and commercial execution.
Cross-Functional Integration
- Act as a strategic bridge between Client Success and the broader organization to ensure cohesive, client-aligned delivery.
- Standardize practices and feedback loops across regions while maintaining local flexibility to meet market-specific needs.
- Advise senior leadership on client health, account risks, commercial potential, and broader market trends.
Team Development & Leadership
- Recruit, mentor, and lead a high-performing, globally distributed Client Success function.
- Foster a culture of ownership, collaboration, and continuous improvement.
- Promote excellence and consistency in every client interaction, from onboarding through expansion.
What You’ll Bring
- 8–10+ years in client success, strategic account management, or commercial leadership, preferably in IP enforcement, legal services, SaaS, or professional services.
- Proven track record managing high-value global clients and driving consultative growth strategies.
- Demonstrated success aligning commercial strategies with operational and client delivery goals.
- Strong cross-functional leadership and executive communication skills.
- Expertise in CRM systems, reporting tools, and performance analytics.
- Experience managing collaboration-driven distributed teams and engaging with clients across diverse international markets.
- Bachelor’s degree required; advanced degree (MBA, JD) a plus.
Why IP House
IP House is redefining how the world combats illicit trade and intellectual property theft—delivering scalable, end-to-end solutions that empower global brands and rights holders through innovation, strategic expertise, and a relentless commitment to global enforcement.
Achieving this ambitious mission requires the collaboration of an exceptionally talented team. We believe our people are the foundation of everything we do—and we invest accordingly. From day one, we foster a culture rooted in continuous learning, professional growth, and shared excellence.
We also understand that meaningful work begins with a strong foundation. That’s why we offer a flexible work environment and a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families.
Here, you’ll have the opportunity to shape a fast-scaling organization with a strong reputation for results—and room to grow with it. Join us in safeguarding the brands, content, and innovations that shape our world.
IP House is an equal opportunity employer dedicated to fostering a respectful, collaborative, and inclusive work environment.
The Pay Range For This Role Is
170,000 – 180,000 USD per year(Remote (United States))
125,000 – 132,400 GBP per year(Remote (London, England, GB)) #J-18808-Ljbffr
VP of Global Client Success employer: IP House
Contact Detail:
IP House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP of Global Client Success
✨Tip Number 1
Network strategically within the intellectual property and client success sectors. Attend industry events, webinars, and conferences to connect with professionals who can provide insights or referrals related to the VP of Global Client Success role.
✨Tip Number 2
Familiarise yourself with IP House's services and recent projects. Understanding their approach to client success and how they leverage technology will help you articulate how your experience aligns with their goals during discussions.
✨Tip Number 3
Prepare to discuss your experience in managing high-value global clients. Highlight specific examples where you've driven consultative growth strategies and how these can translate to success at IP House.
✨Tip Number 4
Showcase your cross-functional leadership skills by preparing examples of how you've collaborated with different teams to achieve client satisfaction and commercial outcomes. This will demonstrate your ability to integrate with IP House's diverse teams.
We think you need these skills to ace VP of Global Client Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client success, strategic account management, or commercial leadership. Use specific examples that demonstrate your ability to manage high-value global clients and drive growth strategies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IP House's mission and how your background aligns with the role of VP of Global Client Success. Mention your experience in leading cross-functional teams and your approach to client partnership and satisfaction.
Highlight Key Achievements: When detailing your work history, focus on quantifiable achievements that showcase your impact in previous roles. For instance, mention any revenue growth you facilitated or successful client retention strategies you implemented.
Showcase Leadership Skills: Emphasise your leadership experience, particularly in managing distributed teams and fostering a culture of collaboration. Provide examples of how you've mentored others and driven team performance in a client-focused environment.
How to prepare for a job interview at IP House
✨Understand the Company’s Mission
Before your interview, make sure you fully grasp IP House's mission and values. Familiarise yourself with their approach to intellectual property management and how they empower clients globally. This will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Client Success Experience
Prepare specific examples from your past roles that highlight your experience in client success and strategic account management. Focus on how you've driven growth and satisfaction for high-value clients, as this is crucial for the VP of Global Client Success position.
✨Demonstrate Cross-Functional Collaboration
Since the role involves working closely with various teams, be ready to discuss your experience in cross-functional collaboration. Share instances where you successfully partnered with product development, operations, or sales teams to achieve client objectives.
✨Prepare for Strategic Questions
Expect questions about your strategic vision for client success and how you would drive commercial growth. Think about potential revenue opportunities and how you would align client needs with IP House's commercial roadmap. This will show your readiness to take on a leadership role.
