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- Tasks: Provide top-notch tech support and troubleshoot user issues across the company.
- Company: Join a dynamic team in a supportive IT environment.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Why this job: Make a difference by helping users solve tech challenges every day.
- Qualifications: 2-3 years in IT support with strong Windows and networking knowledge.
- Other info: Great chance to learn and advance your career in tech.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an IT Support Analyst, with around 2-3 years experience to join a team supporting users across the company. Main responsibilities will include, but are not limited to the following:
- Provide first and second-line technical support to end users
- Troubleshoot hardware, software, and network issues
- Support and maintain Windows 10 and Windows 11 environments
- Manage user accounts, permissions, and group policies in Active Directory
- Assist with basic networking tasks (LAN/WAN, TCP/IP, DNS, DHCP)
- Log, track, and resolve incidents and service requests
- Escalate complex issues where necessary and follow through to resolution
- Maintain clear documentation and contribute to knowledge bases
Skills & Experience:
- Previous experience in an IT support/service desk role
- Good working knowledge of Windows 10 & 11
- Hands-on experience with Active Directory (user management, password resets, permissions)
- Understanding of networking principles
- Strong communication and customer service skills
- A proactive attitude and willingness to learn
Desirable (but Not Essential):
- IT-related qualifications or certifications (e.g. CompTIA, Microsoft)
- Experience with ticketing systems
- Exposure to Office 365 / Microsoft 365
IT Support Analyst employer: Iovendo
Contact Detail:
Iovendo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world and let them know you're on the hunt for an IT Support Analyst role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can confidently discuss Windows 10/11, Active Directory, and basic networking principles. We want you to shine when they ask about troubleshooting!
✨Tip Number 3
Show off your customer service skills during interviews. Remember, as an IT Support Analyst, you'll be the go-to person for users. Share examples of how you've helped others in the past to demonstrate your proactive attitude.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Windows 10 and 11. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how your proactive attitude can benefit our team. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Iovendo
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 and 11, as well as Active Directory. Be ready to discuss how you've managed user accounts and permissions in the past. This will show that you’re not just familiar with the systems but can also troubleshoot effectively.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in previous roles. Think about a time when you had to troubleshoot a complex problem and how you approached it. This will demonstrate your analytical skills and proactive attitude.
✨Communicate Clearly and Confidently
Since strong communication is key in IT support, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user. Clear communication can set you apart from other candidates.
✨Be Ready to Discuss Networking Basics
Brush up on your understanding of networking principles like LAN/WAN, TCP/IP, DNS, and DHCP. You may be asked to explain these concepts or even troubleshoot a hypothetical network issue. Showing that you have a solid grasp of these fundamentals will impress your interviewers.
