At a Glance
- Tasks: Lead and improve shared IT services, ensuring top-notch support and service delivery.
- Company: Dynamic organisation focused on innovation and customer satisfaction.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Opportunity to manage significant budgets and influence organisational change.
- Why this job: Make a real impact by driving IT excellence and leading talented teams.
- Qualifications: Experience in IT shared services and strong ITIL knowledge required.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking an experienced and strategically minded IT Shared Services Manager to lead the delivery, performance, and continuous improvement of shared IT operations. This senior role oversees IT support teams, ensures service excellence aligned with ITIL best practice, and manages a portfolio of suppliers and contracts to achieve high-quality, cost-effective outcomes.
Key Responsibilities
- Provide strategic leadership for shared IT services across the organisation, ensuring reliable, secure, and customer-focused service delivery.
- Manage and develop IT support teams, fostering a culture of collaboration, accountability, and continual service improvement.
- Oversee the full lifecycle of ITIL-aligned processes, including Incident, Problem, Change, and Service Level Management.
- Lead and manage an annual IT operational budget exceeding £1 million, ensuring effective forecasting, cost control, and value for money.
- Manage relationships with third-party suppliers, ensuring compliance with contractual agreements, service quality, and performance KPIs.
- Drive innovation and operational efficiencies through technology, automation, and process optimisation.
- Ensure policies, standards, and security requirements are met, working closely with senior stakeholders across the organisation.
Required Skills And Experience
- Proven experience leading IT shared services.
- A strong background in ITIL frameworks and service management methodologies.
- Demonstrable expertise in managing budgets of £1m+.
- Experience managing and developing IT teams and leading multi-vendor supplier environments.
- Excellent communication skills, with the ability to influence at all levels and drive organisational change.
- A proactive, customer-focused approach with a commitment to service excellence.
EUC Manager / Service Desk Manager employer: Iovendo
As an IT Shared Services Manager, you will thrive in a dynamic and collaborative work environment that prioritises innovation and continuous improvement. Our company offers competitive benefits, a strong commitment to employee development, and a culture that values teamwork and accountability, all set in a vibrant location that fosters both professional and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land EUC Manager / Service Desk Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in shared services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've led IT teams and improved service delivery. We want to see your impact!
✨Tip Number 3
Research the company! Before any interview, dive deep into the organisation's values and recent projects. This will help you tailor your answers and show that you're genuinely interested in contributing to their success.
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles that match your skills. Plus, applying directly shows your enthusiasm and commitment to joining our team in delivering top-notch IT services.
We think you need these skills to ace EUC Manager / Service Desk Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in IT shared services and any relevant ITIL frameworks you've worked with. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the EUC Manager role. Share specific examples of how you've led IT teams or managed budgets in the past. We love a good story!
Showcase Your Leadership Skills:Since this role involves managing teams and driving service excellence, make sure to highlight your leadership experience. Talk about how you've fostered collaboration and accountability in previous roles. We’re all about teamwork here at StudySmarter!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, we can't wait to hear from you!
How to prepare for a job interview at Iovendo
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL frameworks in previous roles, especially in managing incidents and service levels. This will show that you understand the importance of structured service management.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led IT support teams in the past. Highlight specific instances where you fostered collaboration and accountability, as well as any initiatives you implemented for continuous improvement. This will demonstrate your capability to manage and develop teams effectively.
✨Budget Management Experience is Key
Since this role involves managing a significant budget, be ready to discuss your experience with financial forecasting and cost control. Share specific examples of how you've managed budgets over £1 million and the strategies you used to ensure value for money.
✨Build Relationships with Suppliers
Think about your experiences managing third-party suppliers and how you ensured compliance with contracts and performance KPIs. Be prepared to discuss how you’ve built strong relationships with vendors and driven innovation through these partnerships.
