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- Tasks: Provide first-line IT support and troubleshoot technical issues for users.
- Company: Join a dynamic IT team focused on customer service and technical excellence.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be the go-to person for tech support and make a difference in users' experiences.
- Qualifications: Experience in IT support, strong knowledge of Windows OS, and excellent communication skills.
- Other info: Must have a UK driving licence and your own car for this role.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. You will be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory.
Key Responsibilities
- Provide first-line technical support via phone, email, and ticketing system.
- Troubleshoot and resolve issues related to Windows 10/11, Microsoft Office, printers, and basic hardware.
- Manage user accounts and permissions using Active Directory.
- Escalate complex incidents to 2nd/3rd line teams where appropriate.
- Maintain accurate records of all support requests in the ticketing system.
- Assist in setting up new user accounts, desktops, and mobile devices.
- Follow ITIL best practices for incident, request, and problem management.
Key Skills & Experience
- Previous experience in a 1st Line/Service Desk or IT Support role.
- Strong working knowledge of Windows desktop environments.
- Hands-on experience with Active Directory (user management, group policies, password resets, etc.).
- Familiarity with Office 365 and remote support tools.
- Excellent communication and customer service skills.
- Ability to troubleshoot technical issues methodically and patiently.
- MUST HAVE a UK driving license and your own car.
Service Desk Analyst in Dartford employer: Iovendo
Contact Detail:
Iovendo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on a Service Desk Analyst role that’s not even advertised yet.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios with friends or family where you can demonstrate your ability to resolve common IT issues. This will help you shine during interviews and show off your hands-on experience.
✨Tip Number 3
Don’t forget to tailor your approach! When you apply through our website, make sure to highlight your experience with Windows OS and Active Directory in your conversations. Show us how you can be the first point of contact for IT queries!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your customer service skills!
We think you need these skills to ace Service Desk Analyst in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Windows OS and Active Directory. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since you'll be the first point of contact for IT queries, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've helped someone solve a tech issue in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows you’re keen to join us!
How to prepare for a job interview at Iovendo
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Active Directory. Be ready to discuss how you've used these systems in previous roles, and prepare to troubleshoot common issues on the spot.
✨Show Off Your Customer Service Skills
As a Service Desk Analyst, you'll be the first point of contact for users. Practice explaining technical concepts in simple terms and think of examples where you've provided excellent customer service in the past.
✨Familiarise Yourself with ITIL Practices
Since the role involves following ITIL best practices, it’s a good idea to understand the basics of incident, request, and problem management. You might even want to mention how you've applied these principles in your previous work.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, tools they use, or how they handle escalations. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
