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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot issues for users in a dynamic IT environment.
- Company: Join a supportive team focused on developing your IT skills.
- Benefits: Gain hands-on experience, with opportunities for growth and learning.
- Why this job: Kickstart your IT career while making a real difference for users.
- Qualifications: Previous IT support experience or strong internship background preferred.
- Other info: Exciting chance to work with Windows environments and networking basics.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Junior IT Support Analyst, which is a great opportunity for someone early in their IT career who enjoys problem-solving, supporting users, and developing their technical skills in a supportive environment.
Responsibilities:
- Provide first-line and second-line technical support to end users
- Troubleshoot hardware, software, and network issues
- Support and maintain Windows 10 and Windows 11 environments
- Manage user accounts, permissions, and group policies in Active Directory
- Assist with basic networking tasks (LAN/WAN, TCP/IP, DNS, DHCP)
- Log, track, and resolve incidents and service requests
- Escalate complex issues where necessary and follow through to resolution
- Maintain clear documentation and contribute to knowledge bases
Skills & Experience:
- Previous experience in a junior IT support/service desk role (or strong internship experience)
- Good working knowledge of Windows 10 & 11
- Hands-on experience with Active Directory (user management, password resets, permissions)
- Basic understanding of networking principles
- Strong communication and customer service skills
- A proactive attitude and willingness to learn
Desirable (but Not Essential):
- IT-related qualifications or certifications (e.g. CompTIA, Microsoft)
- Experience with ticketing systems
- Exposure to Office 365 / Microsoft 365
Junior IT Support Analyst in Chatham employer: Iovendo
Contact Detail:
Iovendo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Analyst in Chatham
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your problem-solving skills! Set up a home lab to troubleshoot issues or simulate user scenarios. This hands-on experience will make you stand out during interviews.
✨Tip Number 3
Don’t just apply anywhere; tailor your applications! Highlight your relevant skills and experiences that match the Junior IT Support Analyst role. We love seeing candidates who show they’ve done their homework.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Junior IT Support Analyst in Chatham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Junior IT Support Analyst role. We want to see how your problem-solving abilities and technical skills shine through!
Craft a Catchy Cover Letter: Your cover letter is your chance to show us your personality! Share why you're excited about this opportunity and how you can contribute to our team. Keep it friendly and professional.
Show Off Your Technical Skills: Don’t forget to mention your hands-on experience with Windows 10, Active Directory, and any networking knowledge you have. We love seeing candidates who are eager to learn and grow in their IT careers!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Iovendo
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10 and 11, as well as Active Directory. Be ready to discuss how you've used these systems in past roles or internships. This shows you’re not just familiar with the tech but can also apply it practically.
✨Show Off Your Problem-Solving Skills
Prepare a couple of examples where you successfully troubleshot an issue. Whether it was a hardware glitch or a software hiccup, being able to articulate your thought process will impress the interviewers and demonstrate your analytical skills.
✨Communicate Clearly
Since this role involves supporting users, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and active listening. This will highlight your customer service skills and your ability to work well with others.
✨Be Ready to Learn
Express your eagerness to grow and learn in the IT field. Mention any relevant courses or certifications you’re considering, like CompTIA or Microsoft. This shows that you’re proactive and committed to developing your skills further.
