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For Companies At a Glance
- Tasks: Provide IT support, maintain systems, and ensure smooth operations across multiple sites.
- Company: Join IOVENDO, a dynamic business in Kent with a focus on innovation and growth.
- Benefits: Enjoy £28-£33k salary, 25 days leave, cycle scheme, and health perks.
- Why this job: Kickstart your career in IT with hands-on experience and excellent growth opportunities.
- Qualifications: Familiarity with ITIL, Windows OS, Microsoft Office 365, Active Directory, DNS & DHCP required.
- Other info: Full-time role, Monday to Friday, with free onsite parking and a supportive team culture.
The predicted salary is between 24000 - 39600 £ per year.
Join to apply for the 1st/2nd Line Support Engineer role at IOVENDO in Kent. An excellent opportunity has arisen with a multi-faceted business for a 1st/2nd Line Support Engineer. You will be responsible for providing IT Support covering multiple sites across the country and perform daily network tasks, maintenance of all systems and offering advice on software & systems to ensure they are running smoothly.
Role & Responsibilities
- To install, maintain, and upgrade all IT related equipment across the business.
- To provide general support and excellent service to all users and to deal with support queries effectively and in good time to reduce staff downtime.
- Ensure that company servers are up and running and that systems have been backed up with appropriate documentation completed for files to be easily restored upon request, guaranteeing business continuity.
- To maintain, secure, upgrade and repair systems to ensure the business is running efficiently and safeguard against system failure.
- To install, maintain, repair, and upgrade all telephone equipment and ensure the IT department provides an uninterrupted efficient service of communication.
- Support and train new colleagues to the department ensuring they are fully aware of system backup procedures and the importance of effective teamwork within the department.
- Ensure all support calls are responded to in a timely manner and project work is completed on time as per IT project schedule.
- Set-up and remove user accounts from the network according to the starters and leavers list supplied by human resources, maintaining strict security and limited access to the computer network of the business.
- Maintain asset tracking system and documentation, ensuring all assets are correctly allocated to the right areas to ease traceability and recharge costs.
- Be aware of Group and Company H&S and Environmental Policies, Procedures and Protocols.
- Report all accidents, near misses, unsafe acts or conditions and environmental events noted throughout the business to the H & S Manager through the 'HUB'.
Essential Skills & Experience
- ITIL frameworks
- Windows OS
- Microsoft Office 365 and M365 products
- Active Directory
- DNS & DHCP
Package
- £28-£33k + depending on skills and experience
- 25 days annual leave + bank holidays
- Employee assistant program
- Imagination Library - this is for anyone who has children under 5, a book will be sent out weekly to encourage children to read.
- From May 2024 - Life cover for all employees (including death in service benefit)
- From May 2024 - Medi Cash - money back on eye tests, dentists, specialist appointments
- Cycle to work scheme
- Flu vouchers
- Pension Scheme
- L&D Opportunities
- Free onsite parking
Working hours: Monday-Friday: 8-5pm
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Information Technology
Industries: IT System Training and Support
1st/2nd Line Support Engineer employer: Iovendo
Contact Detail:
Iovendo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with ITIL frameworks, as they are essential for this role. Understanding how to implement IT service management best practices will give you an edge during interviews.
✨Tip Number 2
Brush up on your knowledge of Windows OS and Microsoft Office 365. Being able to demonstrate your proficiency in these systems can significantly boost your confidence when answering technical questions.
✨Tip Number 3
Prepare to discuss your experience with Active Directory, DNS, and DHCP. Having specific examples of how you've used these technologies in past roles will show your practical knowledge and problem-solving skills.
✨Tip Number 4
Network with current or former employees of IOVENDO if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace 1st/2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a 1st/2nd Line Support Engineer. Focus on your IT support experience, familiarity with Windows OS, Microsoft Office 365, and any ITIL frameworks you have worked with.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to provide excellent service. Mention specific examples of how you've successfully resolved support queries or improved system efficiency in previous roles.
Highlight Relevant Skills: In your application, emphasise your technical skills such as Active Directory, DNS, and DHCP. Also, mention your ability to train new colleagues and maintain documentation, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at Iovendo
✨Know Your Technical Stuff
Make sure you're well-versed in the essential skills listed in the job description, such as ITIL frameworks, Windows OS, and Microsoft Office 365. Brush up on your knowledge of Active Directory, DNS, and DHCP, as these are crucial for a 1st/2nd Line Support Engineer role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've effectively resolved IT support issues in the past. Employers love to see candidates who can think on their feet and provide excellent service under pressure.
✨Show Your Team Spirit
Since you'll be supporting and training new colleagues, it's important to convey your ability to work well in a team. Share experiences where you've collaborated with others to achieve a common goal or helped a teammate overcome a challenge.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions that show your interest in the company and the role. Inquire about the team's current projects, the company's approach to IT security, or opportunities for professional development within the organisation.
