At a Glance
- Tasks: Support daily operations and provide excellent customer service as the first point of contact.
- Company: Join IoT Tribe, a leader in disruptive technology and innovation.
- Benefits: Competitive salary, fixed-term contract, and potential for career growth.
- Other info: Dynamic work environment with opportunities to make a real impact.
- Why this job: Kickstart your career in deep-tech and Defence Tech with hands-on experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 18000 - 22000 £ per year.
Location: In-person, White City, London
Type: Full-Time
Company Description
IoT Tribe is dedicated to accelerating the growth and adoption of disruptive technologies worldwide. We connect corporates, government agencies, investors, startups, SMEs, and other ecosystem players across industries to foster innovation and collaboration. By offering access to cutting-edge technologies, strategic tech initiatives, and equity-free accelerators, we empower corporations to drive transformation and startups to scale effectively.
As part of this mission, we launched Janus, an accelerator and ecosystem for dual-use innovation, in partnership with the Ministry of Defence’s Defence and Security Accelerator (DASA, part of UKDI) and other key stakeholders. Janus supports the UK’s leadership within NATO’s Defence Innovation Accelerator for the North Atlantic (DIANA), advancing cutting-edge innovation in defence and security technologies.
Role Description
This is a full-time, on-site role for an Operations Assistant & Front of House, based in London. The role involves supporting daily operations, providing excellent customer service as the first point of contact, and coordinating administrative tasks. Responsibilities also include maintaining operational efficiency, assisting with event coordination, and ensuring the smooth running of front-of-house activities. The Operations Assistant will play a vital role in ensuring a welcoming and professional environment for employees, clients, and visitors. This entry-level role is perfect for graduates wanting to enter the deep-tech or Defence Tech world.
Role Responsibilities
- Operations Support
- Assist with day-to-day operational tasks to ensure smooth running of the site
- Support set-up and pack-down for events, services, or daily operations
- Help monitor stationary levels and assist with restocking supplies
- Follow operational procedures, checklists, and schedules accurately
- Support coordination between front-of-house, back-of-house, and management teams
- Assist with basic administrative tasks such as logging information or updating records
- Front of House (FOH)
- Greet and welcome guests in a friendly, professional, and approachable manner
- Act as the first point of contact for visitors, customers, and clients
- Provide accurate information, answer basic enquiries, and direct guests as needed
- Assist with security passes, check-ins, and registrations where applicable
- Maintain a clean, organised, and presentable front-of-house area at all times
- Support experience by identifying and responding to staff and guest needs promptly
- Handle basic feedback or concerns and escalate issues when required
Qualifications, Skills and Experience
- Proficiency in Operations and Operations Management to ensure smooth day-to-day functioning and support strategic initiatives
- Strong Analytical Skills to identify areas for improvement, streamline processes, and solve problems effectively
- Excellent Communication skills to interact with team members, clients, and stakeholders professionally
- Experience in Customer Service to provide exceptional support and create a positive experience for all visitors
- Capable of multitasking and prioritising tasks in a dynamic environment
- Attention to detail and ability to maintain high standards of organisation
- Previous experience in a front-of-house or operational support role is advantageous
- Proficiency in relevant office software and technologies
- Strong sense of initiative and ability to work independently and as part of a team
Due to legal and regulatory requirements, this role is open only to individuals who are nationals of a NATO member state.
Terms & Application
Given the sensitivity of some of our work, you will be required to undergo a BPSS check.
Salary: £21K-£25K per annum depending on experience. This is an entry level role with salary reflecting this. Based: In person, White City, London. Contract duration: Fixed term contract until 13 November 2026 with a possible extension up to 3 years. Deadline: 12/01/2026 - Actively reviewing candidates.
If you think your profile fits and would like to apply, please send your CV to talent@iottribe.org with a cover letter detailing the following (max 1 page):
- Relevant Experience: Share one or two examples where you: Contributed to a busy team and office. Supported the delivery of operations in fast-paced environment. Built relationships for the smooth running of an office.
- Motivation: Explain why you are interested in joining IoT Tribe and what excites you about our mission, particularly in relation to Janus or the broader innovation ecosystem.
- Availability: Indicate your availability to start and any notice period, if applicable.
Operations Assistant & Front of House in London employer: IoT Tribe
IoT Tribe is an exceptional employer located in White City, London, offering a vibrant work culture that fosters innovation and collaboration. As an Operations Assistant & Front of House, you will be part of a dynamic team dedicated to supporting cutting-edge technologies and dual-use innovation, with ample opportunities for personal and professional growth. The company values its employees by providing a welcoming environment, competitive salary, and the chance to contribute to meaningful projects that drive transformation in the tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant & Front of House in London
✨Tip Number 1
Get to know the company inside out! Research IoT Tribe and its mission, especially around Janus. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to operations and customer service. Think of examples from your past experiences that highlight your skills and adaptability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at IoT Tribe.
We think you need these skills to ace Operations Assistant & Front of House in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Assistant & Front of House role. Highlight any relevant experience in operations or customer service, and don’t forget to showcase your ability to multitask and maintain high standards of organisation.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've contributed to a busy team and why you’re excited about joining IoT Tribe. Make it personal and show us your passion for innovation and collaboration.
Be Clear and Concise:When writing your application, keep it clear and concise. Stick to the point and make sure you answer all the questions outlined in the job description. We appreciate straightforward communication!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our community!
How to prepare for a job interview at IoT Tribe
✨Know the Company Inside Out
Before your interview, take some time to research IoT Tribe and its mission. Understand their role in the tech ecosystem, especially regarding Janus and defence innovation. This knowledge will help you answer questions more confidently and show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As an Operations Assistant & Front of House, you'll be the first point of contact for visitors. Prepare examples from your past experiences where you provided excellent customer service or handled challenging situations. This will demonstrate your ability to create a welcoming environment.
✨Demonstrate Your Organisational Skills
Highlight your ability to multitask and stay organised, especially in a fast-paced environment. Think of specific instances where you successfully managed multiple responsibilities or improved operational efficiency. This will align well with the role's requirements.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, upcoming projects, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
