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- Tasks: Provide 2nd line tech support, resolving issues and empowering users with applications.
- Company: Join IOSH, the global leader in safety and health professionals.
- Benefits: Enjoy hybrid working, 25 days leave, private medical insurance, and a supportive work culture.
- Why this job: Be part of a diverse team that values your input and promotes a healthy work-life balance.
- Qualifications: Experience with Microsoft Windows, Apple Mac OS, and excellent communication skills are essential.
- Other info: Flexible hours and opportunities for volunteering make this role even more appealing.
The predicted salary is between 19400 - 21800 £ per year.
Job Title: Service Desk Technician – 2nd Line
Salary: £23,400 – £26,000 per annum
Hours per week: 35 hours (flexible working options considered in line with business needs)
Location: At IOSH, we embrace hybrid working because we believe it\’s the key to achieving work-life balance, strategic success and fostering our collaborative culture. You\’ll be required to work from our head office in Wigston, Tuesday to Thursday. Monday and Friday will be worked from home with occasional Monday and Friday office days required.
The successful applicant must have the pre-existing right to both live, and to work in the UK.
Closing date: 26 September 2025 however we will be reviewing candidates on a rolling basis and We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.
Please note the first stage of this recruitment is to complete a role specific task.
About The Role
As part of the Technology team, you will deliver a high level of support and coaching to end users ensuring the most cost-effective use of the business applications and systems.
In this varied role, you\’ll be delivering 2nd line support both remotely and face-to-face, helping to keep our systems running smoothly and our users supported. You\’ll be a key contact through our Technology Service Desk, resolving issues, logging resolutions accurately, and ensuring service level agreements are met.
More than just tech support, you\’ll be empowering colleagues across the organisation to make the most of our applications and tools.
What You\’ll Bring
- Competent and knowledgeable with previous experience of using systems including Microsoft Windows and Apple Mac OS, as well as expertise in Workstation administration and Microsoft 365 applications.
- Previous experience in providing ITIL-aligned service desk support and working with Cloud technologies including Microsoft 365 and Azure.
- Excellent communication skills so you can explain technical concepts clearly to any audience.
- A friendly, can-do attitude and a genuine desire to help others.
Essential Criteria
- Highly competent in several systems including, but not limited to, Microsoft Windows, Apple Mac OS, WorkStation administration and Microsoft 365 applications.
- Strong interpersonal skills and excellent communication skills both verbal and in writing, with the ability to communicate with a wide range of colleagues across the organisation in both technical and non-technical language.
- A logical approach to problem solving, using own initiative to fix errors with software applications or hardware devices.
What\’s in it for you?
- Hybrid working and flexibility to ensure a positive work-life balance.
- 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more.
- Private medical insurance and healthcare cash plan covered by IOSH.
- Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%.
- Individual performance related pay scheme.
- Up to five paid volunteering days per year.
- Employee Assistance Programme to support you and your dependent\’s wellbeing.
About Us
The Institution of Occupational Safety and Health (IOSH) is the world\’s Chartered body for safety and health professionals.
We understand that diversity of thought, culture, perspective, and background is essential to our vision. We believe in creating a personal environment where everyone is treated as they wish to be treated. At IOSH, you can be yourself, no matter who you are.
We are proud to be a disability confident employer, are committed to offering an interview to disabled applicants who best meet the minimum essential criteria for the vacancy.
Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting www.iosh.com.
How To Apply
To apply, you\’ll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.
If you want to find out more about IOSH please visit our website. If you have any queries about the role or require any reasonable adjustments to support you with the recruitment process please reach out to people@iosh.com.
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Service Desk Technician - 2nd Line employer: IOSH
Contact Detail:
IOSH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician - 2nd Line
✨Tip Number 1
Familiarise yourself with ITIL principles and how they apply to service desk operations. Understanding these concepts will help you demonstrate your knowledge during the interview, especially since the role requires ITIL-aligned support.
✨Tip Number 2
Brush up on your technical skills related to Microsoft Windows, Apple Mac OS, and Microsoft 365 applications. Being able to discuss specific experiences or challenges you've faced with these systems can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your problem-solving abilities. Think of examples where you've successfully resolved technical issues, as this will highlight your logical approach and initiative, which are key traits for this position.
✨Tip Number 4
Practice your communication skills by explaining technical concepts in simple terms. Since you'll be interacting with a diverse range of colleagues, being able to convey complex information clearly is crucial for success in this role.
We think you need these skills to ace Service Desk Technician - 2nd Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft Windows, Apple Mac OS, and Microsoft 365 applications. Emphasise any previous roles where you provided ITIL-aligned service desk support.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated technical concepts to non-technical colleagues. This is crucial for the role, so make it clear how you can bridge that gap.
Demonstrate Problem-Solving Abilities: Include specific instances where you've successfully resolved technical issues or improved processes. Highlight your logical approach to problem-solving and your initiative in fixing errors.
Complete Application Questions Thoughtfully: Take your time to answer the application questions thoroughly. Use this opportunity to showcase your personality, your friendly attitude, and your genuine desire to help others, as these traits are valued by IOSH.
How to prepare for a job interview at IOSH
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft Windows, Apple Mac OS, and Microsoft 365 applications during the interview. Be prepared to discuss specific examples of how you've used these systems in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your logical approach to problem-solving.
✨Communicate Clearly and Effectively
Since excellent communication skills are essential for this role, practice explaining technical concepts in simple terms. This will show that you can bridge the gap between technical and non-technical colleagues.
✨Emphasise Your Can-Do Attitude
During the interview, convey your friendly and helpful nature. Share examples of how you've empowered others in your previous roles, as this aligns with the company's values and the support they aim to provide.
